Lexmark ST9822 User Manual page 195

Troubleshooting
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print light?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c
Print the document.
Is the print light?
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel.
b
Print the document.
Is the print light?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
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