Supermicro SuperServer SYS-511R-M User Manual page 6

Chapter 5 Software
5.1 Microsoft Windows OS Installation .....................................................................................64
5.2 Driver Installation ................................................................................................................66
5.3 SuperDoctor 5 ...................................................................................................................67
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5.4 BMC ....................................................................................................................................68
BMC ADMIN User Password ............................................................................................68
Chapter 6 Optional Components
6.1 Optional Parts List ..............................................................................................................69
Chapter 7 Troubleshooting and Support
7.1 Information Resources .......................................................................................................70
Website .............................................................................................................................70
Direct Links for the SYS-511R-M System .....................................................................70
Direct Links for General Support and Information .......................................................70
7.2 BMC Interface ....................................................................................................................71
7.3 Troubleshooting Procedures .............................................................................................72
General Technique ............................................................................................................72
No Power ..........................................................................................................................72
No Video ...........................................................................................................................73
System Boot Failure .........................................................................................................73
Memory Errors ..................................................................................................................73
Losing the System Setup Configuration ...........................................................................73
When the System Becomes Unstable ..............................................................................73
7.4 Crash Dump Using BMC ....................................................................................................75
7.5 UEFI BIOS Recovery .........................................................................................................76
Overview ...........................................................................................................................76
Recovering the UEFI BIOS Image ....................................................................................76
Recovering the Main BIOS Block with a USB Device ......................................................76
7.6 CMOS Clear .......................................................................................................................81
7.7 Where to Get Replacement Components ..........................................................................82
7.8 Reporting an Issue .............................................................................................................82
Technical Support Procedures ..........................................................................................82
Returning Merchandise for Service ...................................................................................82
Vendor Support Filing System ..........................................................................................83
7.9 Feedback ............................................................................................................................83
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Preface