Custom Audio Electronics PLUS2 User Manual
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Custom Audio Electronics PLUS2 User Manual

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USER MANUAL
PLUS2
CUSTOM S.p.A.

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  • Page 1 USER MANUAL PLUS2 CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000002100 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 ALIGNMENT ..............45 7.1 Enable alignment .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION PLUS2 base coniguration with 4 ÷ 7.5 Vdc power supply PLUS2 STD PLUS2 with the optional 8 ÷ 42 Vdc extended range module plugged PLUS2 8-42 V...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 14: Device Components

    3.2 Device components 1. Connector for 8÷42 Vdc extended range module 6. FEED key 2. Power supply port 7. OPEN key and status LED 3. USB port 8. Paper out with serrated blade 4. RS232/TTL serial port 9. Paper compartment 5. Paper presence and black mark alignment sensor 10.

  • Page 15: Product Label

    3.3 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 16: Key Functions: Power Up

    3.4 Key functions: power up POWER UP Hold down printing SETUP report Hold down Fast push Enter the skip the SETUP procedure SETUP PROCEDURE and enter in the FONT TEST procedure Hold down Fast push Hold down Fast push selection - International next modify...

  • Page 17: Key Functions: Standby

    3.5 Key functions: standby STANDBY Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length)

  • Page 18: Status Messages

    3.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT GREEN RECOVERABLE...

  • Page 19: Installation

    4 INSTALLATION 4.1 “EASYLOCK” ixing system The device includes two plastic clips for ixing to the panel. This system allows you to lock the device on the panels of  thickness max. 8 mm and requires no tools. Proceed as follows. All the dimensions shown in following igures are in millimetres. Insert the fixing clips into the seat on both the device sides. MAX. 8 Insert the device inside the panel. Push the two fixing clips to strike the panel.
  • Page 20 To remove the fixing clips lift the lever shown in figure with a small screwdriver.

  • Page 21: Fixing With Screws

    4.2 Fixing with screws The device can be secured to the panel with 3 screws (not supplied) to be tighten on the rear side of the device (SCHEME A) or from the paper compartment (SCHEME B). All the dimensions shown in following igures are in millimetres. SCHEME A Fixing on the rear side No.3 self-tapping screws for plastic d = 3 SCHEME B Fixing from paper compartment...
  • Page 22 The panel must provide a drilling complies with the measures shown in the following igures. Drilling for mounting on panel with Drilling for mounting on panel with SCHEME A SCHEME B ø3.5 ø3.5 View of the drilling...

  • Page 23: Connections

    4.3 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. PLUS2 STD Serial RS232/TTL USB device USB standard cable Power supply Power supply cable (optional) ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.
  • Page 24 PLUS2 8-42 V Serial RS232/TTL USB device USB standard cable Power supply 8 ÷ 42 Vdc extended 8 ÷ 42 Vdc extended range module supplied range module supplied as an accessory as an accessory (see chapter 10) (see chapter ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 25: Pinout

    4.4 Pinout POWER SUPPLY JST male connector (S4B-PH-K-S) 1 GND 2 GND 3 +VP 4 +VCC The following igure shows the connector pinout of the power supply cable for the device: Female JST connector Power supply cable series PHR-4 Cable Signal color Black Black Orange +VCC ATTENTION: Respect power supply polarity. MINI USB INTERFACE Female MINI USB type B connector 1 VBUS 2 D-...
  • Page 26 RS232/TTL SERIAL INTERFACE Molex male connector 53048-0610 series (90°) 1 RT 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 PUSH 6 LED Given the presence of the RS232 standard, logic value “0”...

  • Page 27: Serial Port Setting

    4.5 Serial port setting To set the serial port of the device, slide the switch shown in igure in the correct position: RS232 RS232 In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD. Transmission format NEXT START...
  • Page 28 XON/XOFF protocol STOP STOP DATA WAIT DATA START BIT START BIT STOP STOP 0x13XOFF 0x11XON START BIT START BIT...

  • Page 29: Driver And Sdk

    4.6 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 8 (32/64 bit)

  • Page 31: Operation

    5 OPERATION 5.1 Opening device cover Press the OPEN key and open the device cover.

  • Page 32: Switch The Device On

    5.2 Switch the device on PLUS2 STD PLUS2 8-42 V IN DC 4-7.5V 3.2A MAX IN DC 8-42V 3.2A MAX Power supply Power supply cable cable (optional) (not supplied) EXTERNAL EXTERNAL POWER SUPPLY POWER SUPPLY (OPTIONAL) (OPTIONAL) Connect the power supply cable to an external power supply unit and to the device.

  • Page 33: Loading The Paper Roll

    5.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover Open the device cover Close the device cover. (see paragraph 4.1).
  • Page 34 Print Density √  -50% √  -37% √  -25% Thermal paper √  -12% √  0 √  +12% √  +25% √  +37% √  +50% Print Density √  Linerless Linerless thermal paper When using normal thermal paper, set When using normal thermal paper, set the parameter “Print Density”...

  • Page 35: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP The device prints the report with parameters for settings. Enter setup Hold down the FEED key to enter While pressing the FEED key, switch on the Hold down the FEED key to enter the coniguration mode (see paragraph 3.4).
  • Page 36 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. [ FAST PUSH] to skip setup KEYS FUNCTIONS [ PUSH ] to enter setup DEVICE NAME AND < device name > FIRMWARE MODULES SCODE <code> rel 1.00 FCODE <code> rel 1.00 RELEASE PRINTER SETTINGS...

  • Page 37: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 4.3), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 38 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 39: Device Status

    6.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given. device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty EEPROM TEST HEAD VOLTAGE...

  • Page 40: Communication Parameters

    6.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 9600 57600 2400 19200 115200 4800 38400 This parameter is valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car...

  • Page 41: Operating Parameters

    6.5 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS PLUS FH190 PRINT MODE Printing mode: Normal enables printing in normal writing way Reverse = enables printing rotated 180 degrees Setting of the Carriage Return character: AUTOFEED CR disabled...
  • Page 42 Setting of the font type: FONT TYPE International Enables the use of the 256 characters font tables Chinese GB18030 = Enables the use of the chinese extended font GB18030-2000 Korean CP949 Enables the use of the korean font CP949 When the “International” font is enabled, you need to choose the character code table (parameter “Code Table”).

  • Page 43: Alignment Parameters

    6.6 Alignment parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned of and they are stored in non-volatile memory. BLACK MARK POSITION Management of the paper alignment: Disabled the black mark alignment is not performed Enabled = the black mark alignment is performed BLACK MARK THRESHOLD Threshold value (in percent) for the recognition of the presence of black mark by the black mark sensor: If the “Black Mark Position” parameter is disabled, this parameter has no efect on the ...

  • Page 44: Hexadecimal Dump

    6.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 45: Alignment

    7 ALIGNMENT The device is provided with a sensor that allows the use of black mark to manage: rolls of tickets with pre-printed ields and ixed length • paper rolls of labels of ixed length. • The alignment black mark may be formed by: • black mark printed on paper (see paragraph 9.7) • hole or black mark between a label and subsequent (see paragraph 9.7).

  • Page 46: Enable Alignment

    7.1 Enable alignment Device is provided with one ixed sensor for alignment. To guarantee proper alignment is necessary to enable the “Black Mark Position” parameter during the setup procedure (see chapter SENSOR...
  • Page 47 The following image shows the size of paper used and the sensor used for the alignment. THERMAL SIDE direction of paper feed SENSOR...

  • Page 48: Alignment Parameters

    7.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” value varies from -9 mm minimum and 99.9 mm maximum. If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 49 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the  alignment sensor, the print head, serrated blade (cutting line). All the dimensions shown in following igures are in millimetres. Distance between printing line and cutting line Distance between printing line and sensor To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark  Distance” parameter (see paragraph 6.6). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance Sign Black Mark Distance [mm x 10]...

  • Page 50: Printing Area

    7.3 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-notch distance. The following igure shows an example of tickets with “Black Mark Distance” set to 0: Cutting line Printing line...

  • Page 51: Maintenance

    8 MAINTENANCE 8.1 Paper jam Open the device cover Open the device cover (see paragraph 4.1). (see paragraph 5.1). Close the device cover. Lift the damaged paper, check and remove any scraps of paper. Pull the paper so that the damaged part Remove the excess paper.

  • Page 52: Planning Of Cleaning Operations

    8.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations.If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 53: Cleaning

    8.3 Cleaning For periodic cleaning of the device, see instructions below. Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Scollegare il cavo di alimentazione e open the device cover (see paragraph 5.1).
  • Page 54 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1).
  • Page 55 Case Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 56: Firmware Upgrade

    8.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 57 LOAD SAVE PORT EXTRA HELP From Device From File Select a con guration le as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 59: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERALS Sensors Head temperature, paper presence, black mark alignment CUSTOM/POS Emulations PLUS FH190 Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Printing driver Windows 8.1 (32/64bit) Windows 10 (32/64bit) Self-installing driver for Virtual COM (32/64 bit) Linux (32/64 bit) Android INTERFACES...
  • Page 60 Head life Abrasion resistance 100 Km (with recommended paper) Pulse durability 100 M (12.5% duty cycle) Printing width 48 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 9.8) Character fonts...
  • Page 61 DEVICE ELECTRICAL SPECIFICATIONS Power supply PLUS2 STD from 4 to 7.5 Vdc (optional external power supply) PLUS2 8-42 V from 8 to 42 Vdc (optional external power supply) Typical consumption 1.21 A (4 Vdc) PLUS2 STD 1.11 A (7.5 Vdc)

  • Page 62: Character Speciications

    9.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 40/42 Chars / seconds Lines / seconds Characters (L x H mm) - Normal 2 x 3 1.5 x 3 1.125 x 3 NOTE: Theoretical values.

  • Page 63: Device Dimensions

    9.3 Device dimensions PLUS2 STD with cover closed 56.9 mm Length with cover opened 111 mm Height 85 mm Width 85 mm Weight 141 g All the dimensions shown in following igure are in millimetres and referred to devices without paper roll. 56.9 43.2...

  • Page 64: Device Dimensions With Extended Range Module

    9.4 Device dimensions with extended range module code 979CW180000001 (optional) PLUS2 8-42 V with cover closed 69.5 mm Length with cover opened 123.6 mm Height 85 mm Width 85 mm Weight 146 g All the dimensions shown in following igure are in millimetres and referred to devices without paper roll. 69.5 12.6 56.9 43.2...

  • Page 65: Device Dimensions With Grey Frame 112X112

    9.5 Device dimensions with grey frame 112x112 code 974CW010000315 (optional) Length max. 63.9 mm Height 119 mm Width 119 mm All the dimensions shown in following igure are in millimetres. 123.2 112x112...

  • Page 66: Power Supply Dimensions

    9.6 Power supply dimensions code 964GE010000003 (optional) Length 90.6 mm Height 28,8 mm Width 51 mm All the dimensions shown in following igure are in millimetres. 11.6 10.5 66.5...

  • Page 67: Paper Speciication

    9.7 Paper speciication All the dimensions shown in following igures are in millimetres. Paper with black mark on the termal side The following image shows an example of black mark placement on the thermal side of the paper. For more information about the use of paper with labels see chapter PAPER WIDTH 56.5 ±...
  • Page 68 Paper with black mark and labels The following image shows a portion of paper with labels placement of the black mark on the thermal side of the paper. To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure.
  • Page 69 Linerless thermal paper LINERLESS paper is a thermal paper with a self-adhesive layer without liner (on non-thermal side). For the better use with the device the self-adhesive area must comply with the following dimensions: LATO TERMICO AUTOADESIVO 57 ± 0.5 LINERLESS PAPER SPECIFICATIONS Self-adhesive Water based acrylic...

  • Page 70: Character Sets

    9.8 Character sets The device has 3 internal fonts with a width of 13, 17, 22 cpi, which can be associated with one of the coding tables stored on the device. To know the coding tables actually stored on the device, print the font test (see paragraph 3.4).
  • Page 71 <CodeTable> Character Tables PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian...

  • Page 73: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000344 THERMAL PAPER ROLL Width = 57 mm Ø external = 50 mm Ø core = 12 mm...

  • Page 75: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for the device. 964GE010000003 POWER SUPPLY (for technical speciications, see paragraph 9.1) 974CW010000135 GREY FRAME 112X112 (WITH CLIPS) 44000000033000 STARTER KIT POWER SUPPLY CABLE + SERIAL/TTL INTERFACE 5 VOLT Length = 500mm 979CW180000002 8 ÷...

  • Page 77: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.3).
  • Page 80 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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