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Custom Audio Electronics PM2 User Manual

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USER MANUAL
PM2
CUSTOM S.p.A.
World Headquarters

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  • Page 1 USER MANUAL CUSTOM S.p.A. World Headquarters...
  • Page 3 CUSTOM S .p .A . GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- 43010 Fontevivo (PARMA) - Italy that could compromise the characteristics of the SIC SAFETY REQUIREMENTS .
  • Page 4 FCC STATEMENT ( F E D E R A L C O M M U N I C A T I O N S COMMISSIONS) . This note is valid only for device bringing FCC trademark . This device complies with Part 15 of the FCC Rules .
  • Page 5 MANUAL For details on the commands, refer to the manual with code 0577200M000085 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 DESCRIPTION .
  • Page 8 6 ALIGNMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 6 .1 Enable alignment .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters . Each chapter can be reached by the index at the beginning of this document . The index can be reached by the button on each page as shown in the diagram below . Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future . Make sure that all the components illustrated below are present and that there are no signs of damage . If there are, contact customer service .

  • Page 12: Device Components

    2.2 Device components 1 . Connector for optional module for extended range from 8 Vdc to 42 Vdc (see chapter 2 . Power supply port 3 . USB port 4 . RS232/TTL serial port 5 . Opening lever for paper compartment cover 6 .

  • Page 13: Product Label

    2.3 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device . In particular, it shows the electrical data for the connection to a power source . It also shows the product code, the serial number and the hardware revision (R) .

  • Page 14: Key Functions: Power Up

    2.4 Key functions: power up The device is not provided with a service key . To perform the following functions, you shoud build a service cable with a service key as described in to be connected to the serial port of the device . POWER UP Hold down printing...

  • Page 15: Key Functions: Standby

    2.5 Key functions: standby The device is not provided with a service key . To perform the following functions, you shoud build a service cable with a service key as described in to be connected to the serial port of the device . STANDBY Hold down Fast push...

  • Page 16: Status Messages

    2.6 Status messages The status LED indicates hardware status of device . The default color of the status LED is blue but the user can change the color of the on and off states via commands (refer to  the device command manual) or with the two setup parameters “LED bar FGND” and “LED bar BGND” (see paragraph 5 .5) . Given in the table below are the various LED signals and the corresponding device status . STATUS LED DESCRIPTION DEVICE OFF...

  • Page 17: Installation

    3 INSTALLATION 3.1 “EASYLOCK” fixing system The device includes two plastic clips for fixing to the panel. This system allows you to lock the device on the panels of  thickness max . 11 millimetres and requires no tools . Proceed as follows . All the dimensions shown in following figures are in millimetres. ATTENTION: Prepare the hole in the panel correctly as shown in the figure in order to avoid defor- mation and torsion of the device which could compromise its operation.
  • Page 18 Insert the fixing clips into the seat on both the device sides. MIN. 20 MAX. 11 Push the two fixing hooks to strike the panel. Make sure to leave adequate free space around the device of at least 20 millimeters.
  • Page 19 ATTENTION: While using the screwdriver, be carefull not to damage the device components. To remove the fixing hooks lift the lever shown in figure with a small screwdriver.

  • Page 20: Fixing With Screws

    3.2 Fixing with screws The device can be secured to the panel with 3 screws (not supplied) to be tighten on the rear side of the device (SCHEME A) or from the paper compartment (SCHEME B) . All the dimensions shown in following figures are in millimetres. SCHEME A Fixing on the rear side No.3 self-tapping screws for plastic d = 3 SCHEME B...
  • Page 21 The panel must provide a drilling complies with the measures shown in the following figures. Moreover, when you place the device in the operating position, make sure to leave the proper free space around the device of at least 20 millimeters, also considering the space for opening the cover so to not compromise operation and maintenance . Refer to paragraph 8 .3 for models dimensions .

  • Page 22: Upside Down Installation

    3.3 Upside down installation The device can be installed in upside down position. In case of fixing with screws, the drilling pattern of the panel shown  paragraph 3 .2 must be inverted When the device is installed in the upside down position, pay attention when opening the paper compartment cover (see paragraph 4 .1) to prevent the paper roll from falling and unrolling . Operation in the upside down position is guaranteed by the anti-jam separator located under the platen roller and by the anti-friction pad on the opening lever .

  • Page 23: Removing The Anti-Jam Separator

    3.4 Removing the anti-jam separator For using the device with the linerless paper (see paragraph 3 .4), the anti-jam separator located under the platen roller must be removed for use with linerless paper by the following procedure . ATTENTION: The removal operation is irreversible and once the separator has been removed, the device can no longer be installed in an upside down position (see paragraph 3 .3) .

  • Page 24: Connections

    3.5 Connections The following figure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port . Serial RS232/TTL Serial cable (optional) USB device USB standard cable Power supply Power supply cable (optional) ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable .
  • Page 25 PM2 with optional module for extended range Serial RS232/TTL Serial cable (optional) USB device USB standard cable Power supply Power supply cable (not supplied) Connector on the opposite side Extended range module from 8 Vdc to 42 Vdc supplied as an accessory...

  • Page 26: Pinout

    3.6 Pinout POWER SUPPLY JST male connector (S4B-PH-K-S) 1 GND 2 GND 3 +VP (in) Printhead power supply from 4 to 8 V 4 +VCC (in) logic power supply from 4 to 8 V The following figure shows the connector pinout of the power supply cable for the device: Female JST connector Power supply cable series PHR-4 Cable Signal...
  • Page 27 RS232/TTL SERIAL INTERFACE Molex male connector 53048-0610 series (90°) 1 RT 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 PUSH 6 LED Given the presence of the RS232 standard, logic value “0”...
  • Page 28 PM2 with optional module for extended range POWER SUPPLY EXTENDED RANGE MODULE 8-42 VDC Screw connector 2 pin 5 mm pitch 1 GND 2 +VRE (in) from 8 to 42 V EXTENDED RANGE MODULE 8-42 VDC Double male strip 8-pin 2 mm pitch...
  • Page 29 RS232/TTL SERIAL INTERFACE Molex male connector 53048-0610 series (90°) 1 RT 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 PUSH 6 LED Given the presence of the RS232 standard, logic value “0”...

  • Page 30: Service Cable

    3.7 Service cable To perform the service operations with the device, as the configuration by key (paragraph 5 .2), you should build a cable such as the one shows in figure, that consists in the following components: 1 . connector MOLEX 51021 female 6 pin for the connection to the serial port of the device 2 . status LED for the messages described in paragraph 2 .6 3 .

  • Page 31: Serial Port Setting

    3.8 Serial port setting To set the serial port of the device, slide the switch shown in figure in the correct position: RS232 RS232 In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD . Transmission format NEXT START...

  • Page 32: Start Bit

    XON/XOFF protocol STOP STOP DATA WAIT DATA START BIT START BIT STOP STOP 0x13XOFF 0x11XON START BIT START BIT...

  • Page 33: Driver And Sdk

    3.9 Driver and SDK The drivers for the following operating system are available in the website www .custom4u .it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows 7 (32/64 bit) From the Start menu, press Run and type-in the path where the SW Driver for Windows 10 (32/64 bit) was saved on your PC, then click OK .

  • Page 35: Operation

    4 OPERATION 4.1 Opening cover for paper compartment Wide the upper portion or push on the lower portion of the opening lever to unhook the cover of the paper compartment. Open the cover of the paper compartment completely.

  • Page 36: Switch The Device On

    4.2 Switch the device on EXTERNAL POWER SUPPLY (OPTIONAL) Power supply cable (optional) IN DC Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label. The blue status LED turns on.
  • Page 37 PM2 with optional module for extended range EXTERNAL POWER SUPPLY (OPTIONAL) Power supply cable (not supplied) IN DC Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label.

  • Page 38: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows . At every change of paper, check inside the device to locate and remove any scraps of paper . Close the cover. Open the cover for paper compartment (see paragraph 4 .1) .

  • Page 39: Print Density

    Print Density √ -50% √ -37% √ -25% Thermal paper √ -12% √ 0 √ +12% √ +25% √ +37% √ +50% Print Density √ Linerless Linerless thermal paper When using normal thermal paper, set the parameter “Print Density” on one of the values between -50% and +50% (see chapter 5) .

  • Page 41: Configuration

    5 CONFIGURATION 5.1 Configuration by software The setup parameters can be set by using the “PrinterSet” software tool available on www .custom4u .it . For a detailed description of the device operating parameters see the following paragraphs . To configure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3 .5), without using HUB devices .
  • Page 42 LOAD SAVE PORT EXTRA HELP SETUP Preview FONTS Fit to Screen UPGRADE H. reflect V. reflect Rotate 90° Click on SETUP to access the operating parameteres of the device to be configured. Rotate -90° Negative Resize LOAD SAVE PORT HELP EXTRA Brightness SETUP...

  • Page 43: Configuration By Keys

    5.2 Configuration by keys The device is not provided with a service key . To enter the configuration mode, you shoud build a service cable with a service key as described in paragraph 3 .7 to be connected to the serial port of the device . Then, proceed as follows . PRINTER SETUP Connect the service cable (see paragraph 3 .7) .

  • Page 44: Printer Settings

    The following figure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs . [ FAST PUSH] to skip setup KEYS FUNCTIONS [ PUSH ] to enter setup DEVICE NAME AND < device name > FIRMWARE MODULES SCODE <code> rel 1.00 FCODE <code> rel 1.00 RELEASE PRINTER SETTINGS...

  • Page 45: Device Status

    5.3 Device status The device operating status is indicated in the configuration print-out in which, next to the name of the components dis- played, the following information is given . PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE...

  • Page 46: Communication Parameters

    5.4 Communication parameters The device allows the configuration of the parameters listed in the following table. The parameters marked with the symbol are the default values . Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 9600 57600 2400 19200 115200 4800 38400 This parameter is valid only with serial interface . RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car...

  • Page 47: Operating Parameters

    5.5 Operating parameters The device allows the configuration of the parameters listed in the following table. The parameters marked with the symbol are the default values . Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS PLUS FH190 PRINT MODE Printing mode: Normal enables printing in normal writing way Reverse = enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: CR disabled...

  • Page 48: Speed / Quality

    FONT TYPE Setting of the font type: International Enables the use of the 256 characters font tables Chinese GB18030 = Enables the use of the chinese extended font GB18030-2000 Korean CP949 Enables the use of the korean font CP949 When the “International” font is enabled, you need to choose the character code table (parameter “Code Table”) .
  • Page 49 PRINT DENSITY Adjusting the printing density: -50% -25% +25% +50% -37% -12% +12% +37% Linerless The print quality is strongly influenced by the type of chemical treatment and the type of  storage to which the thermal paper has been subjected, as well as by the weight of the same . It may therefore necessary to act on this parameter to obtain the desired print quality . LED bar FGND (RRGGBB) Set the foreground color for the status LED .

  • Page 50: Alignment Parameters

    5.6 Alignment parameters This printer allows the configuration of the parameters listed in the following table. The parameters marked with the symbol are the default values . Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. BLACK MARK POSITION Management of the paper alignment: Disabled the black mark alignment is not performed Enabled = the black mark alignment is performed BLACK MARK THRESHOLD Threshold value (in percent) for the recognition of the presence of black mark by the black mark sensor: If the “Black Mark Position” parameter is disabled, this parameter has no effect on the ...

  • Page 51: Hexadecimal Dump

    5.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port . Characters are printed as hexadecimal code and the corresponding ASCII code (see below) . Each line is preceded by a counter in hexadecimal that indicates the number of bytes received .

  • Page 53: Alignment

    6 ALIGNMENT The device is provided with a sensor that allows the use of black mark to manage: • rolls of tickets with pre-printed fields and fixed length • paper rolls of labels of fixed length. The alignment black mark may be formed by: • black mark printed on paper (see paragraph 8 .7) •...

  • Page 54: Enable Alignment

    6.1 Enable alignment Device is provided with one fixed sensor for alignment. To guarantee proper alignment is necessary to enable the “Black Mark Position” parameter during the setup procedure (see chapter 5) . SENSOR...
  • Page 55 The following image shows the size of paper used and the sensor used for the alignment . THERMAL SIDE direction of paper feed SENSOR...

  • Page 56: Alignment Parameters

    6.2 Alignment parameters The “alignment point” is defined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is defined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” value varies from -9 mm minimum and 99 .9 mm maximum . If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark . Alignment point: Alignment Alignment...
  • Page 57 The following figure shows a simplified section of the device with the paper path and the distances (in mm) between the  alignment sensor, the print head, serrated blade (cutting line) . All the dimensions shown in following figures are in millimetres. Distance between printing line and Distance between cutting line printing line and sensor +0.5 -0.5 To define the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark  Distance” parameter (see paragraph 5 .6) . For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance Sign Black Mark Distance [mm x 10]...

  • Page 58: Printing Area

    6.3 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-notch distance . The following figure shows an example of tickets with “Black Mark Distance” set to 0: Cutting line Printing line...

  • Page 59: Maintenance

    7 MAINTENANCE 7.1 Paper jam Open the cover for paper compartment (see paragraph 4 .1) . Close the cover. Lift the damaged paper, check and remove any scraps of paper. Pull the paper so that the damaged part Remove the excess paper. remains outside the device.

  • Page 60: Planning Of Cleaning Operations

    7.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life . The following table shows the recommended planning for the cleaning operations .If you use the device in dusty environments, you must reduce the intervals between the cleaning operations .

  • Page 61: Cleaning

    7.3 Cleaning For periodic cleaning of the device, see instructions below . Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover open the device cover (see paragraph 4 .1) . (see paragraph 4 .1) .

  • Page 62: Isopropyl Alcohol

    Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and open the device cover open the device cover (see paragraph 4 .1) . (see paragraph 4 .1) . ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 63 Case Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 64: Firmware Upgrade

    7.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www .custom4u .it . To upgrade firmware, proceed as follows: Login to the website www .custom4u .it, type in the product code of the device and download the latest firmware release available. Connect the device to a PC directly (see paragraph 3 .5), without using HUB devices .
  • Page 65 LOAD SAVE PORT HELP EXTRA From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 67: Specifications

    8 SPECIFICATIONS 8.1 Hardware specifications GENERALS Sensors Head temperature, paper presence, black mark alignment CUSTOM/POS Emulations PLUS FH190 Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8 .1 (32/64bit) Printing driver Windows 10 (32/64bit) Windows 11 (32/64 bit) Self-installing driver for Virtual COM (32/64 bit) Linux (32/64 bit) Android...
  • Page 68 PDF417, QRCode Printing speed (1) (3) High Speed = 54 mm/sec Normal = 42 mm/sec PM2 (5 Vdc power supply) High Quality = 28 mm/sec Low current = 5 mm/sec High Speed = 60 mm/sec PM2 with optional module Normal = 45 mm/sec...

  • Page 69: Environmental Conditions

    4 Vdc to 8 Vdc (optional external power supply) Typical consumption max . 3 .2 A Standby consumption max . 0 .070 A DEVICE ELECTRICAL SPECIFICATIONS PM2 with optional module for extended range Power supply from 8 Vdc to 42 Vdc (optional external power supply) Power 50 W...

  • Page 70: Character Specifications

    8.2 Character specifications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 40/42 Chars / seconds Lines / seconds Characters (L x H mm) - Normal 2 x 3 1 .5 x 3 1 .125 x 3 NOTE: Theoretical values .

  • Page 71: Device Dimensions

    8.3 Device dimensions 56 .1 mm (with cover closed) Length 111 .1 mm (with cover opened) Height 85 .5 mm Width 85 mm Weight 141 g All the dimensions shown in following figure are in millimetres and referred to devices without paper roll. 111.1 56.1 43.1...

  • Page 72: Device Dimensions With Extended Range Module

    8.4 Device dimensions with extended range module code 979CW180000002 (optional) 68 .7 mm (with cover closed) Length 123 .7 mm (with cover opened) Height 85 .5 mm Width 85 mm Weight 146 g All the dimensions shown in following figure are in millimetres and referred to devices without paper roll. 68.7 12.6 56.1 43.1 111.1...

  • Page 73: Device Dimensions With Grey Frame 112X112

    8.5 Device dimensions with grey frame 112x112 code 974CW010000315 (optional) Length max . 63 .1 mm Height 119 mm Width 119 mm All the dimensions shown in following figure are in millimetres. 123.2 112x112...

  • Page 74: Power Supply Dimensions

    8.6 Power supply dimensions code 964GE010000003 (optional) Length 90 .6 mm Height 28 .8 mm Width 51 mm For the technical specifications of the power supply, see paragraph 8 .1 . All the dimensions shown in following figure are in millimetres. 11.6 10.5 66.5...

  • Page 75: Paper Specification

    8.7 Paper specification All the dimensions shown in following figures are in millimetres. Paper with black mark on the termal side The following image shows an example of black mark placement on the thermal side of the paper . For more information about the use of paper with labels see chapter PAPER WIDTH 56.5 ±...
  • Page 76 Paper with black mark and labels The following image shows a portion of paper with labels placement of the black mark on the thermal side of the paper . To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following figure.
  • Page 77 Linerless thermal paper LINERLESS paper is a thermal paper with a self-adhesive layer without liner (on non-thermal side) . For the better use with the device the self-adhesive area must comply with the following dimensions: LATO TERMICO AUTOADESIVO 57 ± 0.5 LINERLESS PAPER SPECIFICATIONS Self-adhesive Water based acrylic...

  • Page 78: Character Sets

    8.8 Character sets The device has 3 internal fonts with a width of 13, 17, 22 cpi, which can be associated with one of the coding tables stored on the device . To know the coding tables actually stored on the device, print the font test (see paragraph 2 .4) .
  • Page 79 <CodeTable> Character Tables PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian...

  • Page 81: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for device . 67300000000344 THERMAL PAPER ROLL Width = 57 mm Ø external = 50 mm Ø core = 12 mm Nominal weight = 55 g/m...

  • Page 83: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for the device . 964GE010000003 POWER SUPPLY (for technical specifications, see paragraph 8 .1) 974CW010000315 GREY FRAME 112X112 (WITH CLIPS) 44000000032600 STARTER KIT POWER SUPPLY CABLE + SERIAL/TTL INTERFACE 5 VOLT Length = 500mm 979CW180000004 EXTENDED RANGE MODULE from 8 Vdc to 42 Vdc...

  • Page 85: Technical Service

    11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www .custom4u .it and using the support tools on the homepage. It is advisable to keep the identification data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2 .3) .
  • Page 86 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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