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Custom Audio Electronics PLUS4 User Manual

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USER MANUAL
PLUS4

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  • Page 1 USER MANUAL PLUS4...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 FCC STATEMENT ( F E D E R A L C O M M U N I C A T I O N S COMMISSIONS). This note is valid only for device bringing FCC trademark. This device complies with Part 15 of the FCC Rules.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000002100...

  • Page 7: Table Of Contents

    4.5 Parallel port setting (PLUS4 9-42 V) ........
  • Page 8 7 MAINTENANCE ............. 57 7.1 Planning of cleaning operations .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION PLUS4 base coniguration with power supply from 5 Vdc to 8 Vdc PLUS4 STD PLUS4 9-42 V PLUS4 with the optional extended range module plugged (from 9 Vdc to 42 Vdc)

  • Page 13: Description

    3 DESCRIPTION 3.1 Unpacking the device Remove all the box contents (see following igures) being careful not to damage the packing material so that it may be  re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 14: Device Component: External Views

    3.2 Device component: external views PLUS4 STD 7. Seat for ixing hook 1. Front cover 2. Paper output 8. Connector for extended range module (optional) 3. Serrated blade for manual tear of 9. USB interface connector (miniUSB) 4. Release lever for cover 10. Power supply connector 5. Status LED 11.
  • Page 15 PLUS4 9-42 V 7. Seat for ixing hook 1. Front cover 2. Paper output 8. RS232/TTL serial interface connector 3. Serrated blade for manual tear of 9. Parallel interface connector 4. Release lever for cover 10. USB interface connector (type B) 5. Status LED 11. Power supply connector 6.

  • Page 16: Device Component: Internal View

    3.3 Device component: internal view 1. Printing roller 2. Printing head with temperature sensor 3. Sensors for detecting paper presence...

  • Page 17: Product Label

    3.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 18: Key Functions

    3.5 Key functions The following igures show the functions of key according to the operating condition of the device. POWER UP STANDBY Hold down FEED FEED Advance the paper Print SETUP report (manual feed) Hold down Fast push FEED FEED Enter the Skip the SETUP SETUP PROCEDURE PROCEDURE Fast push Hold down Hold down Fast push FEED FEED FEED...

  • Page 19: Status Messages

    3.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION PRINTER OFF GREEN PRINTER ON: NO ERROR RECEIVE DATA RECEPTION ERRORS GREEN (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION...

  • Page 21: Installation

    4 INSTALLATION 4.1 “EASYLOCK” fastening The device includes two plastic hooks for the “Easylock” fastening. This system allows to ix the device to panels of variable  thickness from a minimum of 3 mm and a maximum of 8 mm and requires no tools. To use the ixing hooks, proceed as follows. All the dimensions shown in following igures are in millimetres. +0.5 -0.5 ATTENTION: Prepare the hole in the panel correctly as shown in the figure in order to avoid defor- mation and torsion of the device which could compromise its operation.
  • Page 22 MIN 3 - MAX 8 MIN 20 Push the two fixing hooks to strike the panel. Make sure to leave adequate free space around the device of at least 2cm. Insert the fixing hooks into the seat on both the device sides.
  • Page 23 To remove the fixing hooks lift the lever shown in figure with a small screwdriver. PLUS4 STD The six holes on the back must not be used for ixing the device to a panel. These holes are reserved for the assembly of the extended range module supplied as an accessory (see chapter...

  • Page 24: Connections

    The following igures show the possible connections for device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. PLUS4 STD USB device USB standard...
  • Page 25 PLUS4 9-42 V serial device USB device USB standard cable Power supply Correctly insert the power supply connector with the flat side placed as in figure.

  • Page 26: Pinout

    4.3 Pinout PLUS4 STD POWER SUPPLY JST male connector 90° (S4B-XH-A-1) 1 +VL 2 +VL 3 GND 4 GND The following igure shows the connector pinout of the power supply cable for the device. Female JST connector Power suppy cable series XHP-4 Cable Segnal color Orange Black Black ATTENTION: Respect power supply polarity. MINI USB INTERFACE...
  • Page 27 RS232/TTL SERIAL INTERFACE Molex male connector 53261 series (90°) 1 RT 2 TX During transmission, takes the values -VRS232 and +VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 EXT-PUSH 6 EXT-LEDV Given the presence of the RS232 standard, logic value “0”...
  • Page 28 PLUS4 9-42 V POWER SUPPLY Tripolar female connector 1 GND 2 +VRE 3 GND 4 Frame GND 5 Frame GND The following igure shows the connector pinout of the power supply cable for the device. Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector...
  • Page 29 RS232 SERIAL INTERFACE DB9 female connector 1 n.c. 2 TX During transmission, takes the values -VRS232 and +VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 n.c. 5 GND 6 n.c. 7 n.c.
  • Page 30 PARALLEL CENTRONICS/TTL INTERFACE DB25 female connector 1 STROBE (in) 2 AD0 (in) 3 AD1 (in) 4 AD2 (in) 5 AD3 (in) 6 AD4 (in) 7 AD5 (in) 8 AD6 (in) 9 AD7 (in) 10 ACK (out) 11 BUSY (out) 12 PAP-END (out) 13 SELECT (out)

  • Page 31: Serial Port Setting (Plus4 Std)

    4.4 Serial port setting (PLUS4 STD) To set the serial port of the device, slide the switch shown in igure in the correct position. RS232 For the PLUS4 9-42 V model, slide the switch by using a small screwdriver passing through the hole on the upper cover of the device. Be carefull not to damage the device components.
  • Page 32 In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD. Transmission format The bit 7 is present only if the setup parameter “RS232 data lenght” is set on the value “8 bits/car”. The Parity bit is present only if the setup parameter “RS232 parity”...

  • Page 33: Parallel Port Setting (Plus4 9-42 V)

    4.5 Parallel port setting (PLUS4 9-42 V) To set the parallel port of the device, proceed as follows. Open the front cover (see paragraph 5.1). Unscrew the 3 fixing screws and remove the rear cover.
  • Page 34 Unscrew the 3 fixing screws and remove the board for extended range module. Rotate the board.
  • Page 35 TTL parallel interface Centronics parallel interface BOARD FOR BOARD FOR EXTENDED RANGE MODULE EXTENDED RANGE MODULE Close the jumpers JP1 and JP2 as shown in figure according to the desiderd setting. Assemble the device by reversing the previous steps,...
  • Page 36 For models with parallel TTL interface, the communication signals are: 8 bit DATA BUS, STROBE (indicate the data validity) and BUSY (indicate that the device is ready to receive data). Transmission format DATI VALIDI D0...D7 DATI VALIDI STROBE BUSY Flow diagram START TIMEOUT ERROR...

  • Page 37: Driver And Sdk

    4.6 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it. OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows 7 (32/64bit) From the Start menu, press Run and type-in the path where the SW was saved on your PC, then click OK. Windows Driver for Windows 8 (32/64bit) Follow the instructions that appear...

  • Page 39: Operation

    5 OPERATION 5.1 Opening device cover Lift the release lever to unlock the front cover. Completely open the front cover to the maximum opening position.

  • Page 40: Adjusting Paper Width

    5.2 Adjusting paper width The device includes two plastic guides for the adjustment of paper width to 114 mm, 112 mm, 82.5 mm or 80 mm. To adjust the paper width proceed as follows. The assembly procedure for the adapter guides is the same for all the device models.
  • Page 41 ATTENTION: While using the screwdriver, be carefull not to damage the two guides and the paper compartment. Remove the two guides by gently levering with a small screwdriver at the point shown in the figure. Find the side of the two guides with the paper width desired.
  • Page 42 112 mm or 114 mm paper width 80 mm or 82.5 mm paper width Hook the guides in the narrow pair of holes or in the wide pair of holes with the correct side facing inwards.

  • Page 43: Paper Roll Insertion

    5.3 Paper roll insertion At every change of paper roll, check inside the device. To change the paper roll, proceed as follows. Open the front cover (see paragraph 5.1). Adjust the paper width (see paragraph 5.2). Insert the paper roll so that it unrolls correctly as shown in figure.
  • Page 44 Pull out of the paper compartment a few centimeters of paper. Close the front cover.

  • Page 45: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PLUS4 STD PLUS4 9-42 V FEED FEED While pressing the FEED key, switch on the device by inserting the power supply cable. PRINTER SETUP The device prints the report with the settings parameters.
  • Page 46 RELEASE FCODE. <code> rel 1.00 PRINTER SETTINGS PRINTHEAD SELFTEST PRINTING HEAD 1 •••••••••• 832 STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........PLUS4 PRINTING HEAD TYPE ......<type> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DEVICE DYNAMIC RAM TEST......OK STATUS EEPROM TEST........OK HEAD VOLTAGE = 07,00 HEAD TEMPERATURE [°C]...

  • Page 47: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Collegare il dispositivo ad un PC in maniera diretta (vedere paragraph 4.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 48 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 49: Printhead Status

    1.00 Total no. printhead dots PRINTER SETTINGS PRINTHEAD SELFTEST 1 •••••••••• 832 PRINTHEAD WORKING GOOD! Printhead status, no damaged PRINTER TYPE ........PLUS4 dotsv PRINTING HEAD TYPE ......<type> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK In case of damaged dots, these are listed in the print out in according to their position on the heating line (see igure below). SCODE. <code> rel 1.00 FCODE.

  • Page 50: Printer Status

    6.4 Printer status Device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed,  the following information is given. device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface connected PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty EEPROM TEST HEAD VOLTAGE...

  • Page 51: Communication Parameters

    6.5 Communication parameters This device allows the coniguration of the parameters listed in the following table.  The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of. RS232 BAUD RATE Communication speed of the serial interface: 115200 9600 57600 4800 38400 2400 19200 1200 This parameter is valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car...
  • Page 52 Setting the USB port as a virtual serial port: USB VIRTUAL COM Disabled Virtual COM disabled Enabled = Virtual COM enabled To use this coniguration, it is necessary to install an addictional driver (see paragraph 4.6).

  • Page 53: Operation Parameters

    6.6 Operation parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS SEIKO CUSTOM TPT Printing mode: PRINT MODE Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: CR disabled = Carriage Return disabled...
  • Page 54 Setting of printing speed and printing quality: SPEED / QUALITY High Quality Normal PRINT WIDTH Width of printing area: 76 mm 82 mm 88 mm 94 mm 100 mm 78 mm 84 mm 90 mm 96 mm 102 mm 80 mm 86 mm 92 mm 98 mm...

  • Page 55: Hexadecimal Dump

    6.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 57: Maintenance

    7 MAINTENANCE 7.1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations. For speciic procedures, see paragraph 7.2.

  • Page 58: Cleaning

    7.2 Cleaning For periodic cleaning of the printer, see the instructions below. Sensors Paper compartment Disconnect the power supply cable and open Disconnect the power supply cable and open the front cover of the device the front cover of the device (see paragraph 5.2).
  • Page 59 Printing head Printing roller Disconnect the power supply cable and open Disconnect the power supply cable and open the front cover of the device the front cover of the device (see paragraph 5.2). (see paragraph 5.2). ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes.
  • Page 60 Case Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 61: Firmware Upgrade

    7.3 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows. Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available. Connect the device to a PC directly (see paragraph 4.2), without using HUB devices.
  • Page 62 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 63: Specifications

    PLUS4 STD USB connector 12 Mbit/s (USB 2.0 full speed) Serial RS232/TTL connector from 1200 bps to 115200 bps PLUS4 9-42 V Seriale RS232 connector from 1200 bps to 115200 bps USB connector 12 Mbit/s (USB 2.0 full speed) Centronics/TTL connector...
  • Page 64 Internal roll core diameter 12 mm Core type Cardboard or plastic DEVICE ELECTRICAL SPECIFICATIONS Power supply PLUS4 STD from 5 Vdc to 8 Vdc (optional external power supply) PLUS4 9-42 V from 9 Vdc to 42 Vdc (optional external power supply)
  • Page 65 Medium consumption max 2.7 A Typical consumption PLUS4 STD from 1 A to 1.37 A PLUS4 9-42 V from 0.85 A to 0.20 A Standby consumption PLUS4 STD 0.085 A PLUS4 9-42 V 0.097 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000071 (optional)

  • Page 66: Character Speciications

    8.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec Lines / sec 8.75 8.75 8.75 Characters (L x H mm)-Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTE: Theoretical values.

  • Page 67: Device Dimensions

    8.3 Device dimensions PLUS4 STD Length 148 mm Height 97.8 mm Width 71.7 mm Weight 390 g All the dimensions shown in following igures are in millimetres. 152.2 65.2 3 minimum panel thickness...
  • Page 68 PLUS4 9-42 V Length 148 mm Height 97.8 mm Width 89.1 mm Weight 510 g All the dimensions shown in following igures are in millimetres. 82.6 77.3 152.2 65.2 3 minimum panel thickness...

  • Page 69: Dimensions Of Power Supply And Power Supply Cables (Optional)

    8.4 Dimensions of power supply and power supply cables (optional) The following table shows the dimensions of the power supply and the power supply cables provided as optionals for the device. POWER SUPPLY CABLE code 26600000000012 Length 200 mm POWER SUPPLY CABLES code 26100000000311 and code 26100000000313 Length 2000 mm POWER SUPPLY code 963GE020000071...
  • Page 70 POWER SUPPLY CABLE code 26100000000313 2000 POWER SUPPLY code 963GE020000071 AC INLET DC OUTPUT WIRE 30 ± 5 130 ± 1 1500 n.c. +24V...

  • Page 71: Character Sets In Custom/Pos Emulation

    8.5 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.5).
  • Page 72 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request...

  • Page 73: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for device. 67300000000310 THERMAL PAPER ROLL wight = 54 g/m width = 112 mm Ø external = 48 mm Ø core = 25 mm...

  • Page 75: Accessories

    10 ACCESSORIES The available accessories for the device are listed in the following table. PLUS4 STD 963GE020000071 POWER SUPPLY (for technical speciication, see paragraph 8.4) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 8.4) 26100000000313 POWER CORD UK PLUG length = 2 m...
  • Page 76 PLUS4 9-42 V 963GE020000071 POWER SUPPLY (for technical speciication, see paragraph 8.4) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 8.4) 26100000000313 POWER CORD UK PLUG length = 2 m (see paragraph 8.4) 26600000000012 POWER SUPPLY CABLE length = 0.5 m...

  • Page 77: Technical Service

    11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
  • Page 80 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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