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Custom Audio Electronics P3X User Manual

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USER MANUAL
P3X

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  • Page 1 USER MANUAL...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 0577200M000074 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 WIRELESS COMMUNICATION ......... . . 47 7.1 Bluetooth pairing with Windows devices .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURA DESCRIPTION P3X base coniguration P3X Wi-Fi/BT P3X with Wi-Fi/Bluetooth board...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 14: Device Components: External Views

    3.2 Device components: external views 1. Paper compartment cover opening key 7. Ethernet port 2. Paper out 8. Power supply port 3. FEED key 9. Drawer port 4. ON/OFF key 10. Status LED 5. RS232 serial port 11. Paper compartment cover 6.

  • Page 15: Device Components: Internal View

    3.3 Device components: internal view 1. Platen roller 2. Wi-Fi/Bluetooth board (only for P3X Wi-Fi/BT) 3. Paper presence sensor 4. Printhead with temperature sensor 5. Autocutter...

  • Page 16: Device Label

    3.4 Device label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 17: Status Messages

    PAPER END POWER SUPPLY VOLTAGE INCORRECT GREEN RECEPTION ERROR COMMUNICATION (PARITY, FRAME ERROR, OVERRUN ERROR) STATUS COMMAND NOT RECOGNIZED COMMAND RECEPTION TIME OUT INSPECTION DOOR OPEN PAPER JAM GREEN x 10 AUTOCUTTER ERROR UNRECOVERABLE ERROR * Only for P3X Wi-Fi/BT model...

  • Page 18: Key Functions: Power Up

    3.6 Ke+y functions: power up POWER UP Hold down print SETUP report Fast Fast push push Enter the skip the SETUP PROCEDURE SETUP PROCEDURE Fast Fast push push Enter the Enter the SETUP PROCEDURE SETUP PROCEDURE of Ethernet parameters Fast Fast Fast Fast...
  • Page 19 Hold down Logo Test Embedded Font Test select Scalable Font Test Chinese Font Test TEST TYPE Korean Font Test BIG5 Font Test Fast Fast push push next perform parameter TEST Fast Fast push push exit from select DEVICE TEST TEST TYPE...

  • Page 20: Key Functions: Standby

    3.7 Key functions: standby STANDBY Fast push Fast push Advance the paper Printing (preset length) demo ticket...

  • Page 21: Installation

    4 INSTALLATION 4.1 Wall mounting The device is equipped with two slots for mounting on pins for vertical mounting capability of the machine. The arrangement is placed at the bottom of the machine (see igure below). The dimensions shown in the image are expressed in millimetres. Attach two pins to the wall using the measurements shown on the previous image. The dimensions of the ixing pins are provided below. The dimensions shown in the image are in millimetres.

  • Page 22: Connections

    4.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. RS-232 24 Vdc Correctly insert the power supply connector with the flat side upwards Serial Ethernet UTP standard standard cable cable (pin-to-pin) standard cable Ethernet (optional)

  • Page 23: Pinout

    4.3 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USBVBUS (out) 2 USB0DN 3 USB0DP...

  • Page 24: Rs-232 Serial Interface

    RS232 SERIAL INTERFACE Female DB9 connector 1 DTR232 2 TXD232 During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RXD232 During reception, takes the values -VRS232 and +VRS232 depending on data 4 n.c. 5 GND 6 DTR232 When +VRS232, device is power on 7 CTS232 8 RTS232...

  • Page 25: Ethernet Interface

    ETHERNET INTERFACE Female RJ45 connector 1 ETH_RXP 2 +3.3VE 3 ETH_RXN 4 ETH_TXP 5 +3.3V 6 ETH_TXN 7 n.c. 8 GND 9 +3.3V 10 LED_LINK 11 +3.3V 12 LED-LAN 13 SH1 14 SH2 The functionality of two LEDs are speciied in following tables: - For 10Base-T connection: FUNCTION LED-LNK Link (yellow color): the LED lights up when a connection is active LED-LAN Rx/Tx: (green color): the LED lights up when occurs a data reception or transmission...

  • Page 26: Drawer Connector

    DRAWER CONNECTOR Female RJ12 connector 1 GND 2 CASS1 3 IN-CASS 4 +24VM 5 CASS2 6 GND The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector. The solenoid of the drawer 2 must be connected from Pin 4 to Pin 5 on the drawer connector. PIN 2 PIN 4 PIN 4...

  • Page 27: Driver And Sdk

    4.4 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) Driver for Windows 8 (32/64 bit) From the START menu, press Run and type-in the path where the SW Driver for Windows 8.1 (32/64 bit)

  • Page 29: Operation

    5 OPERATION 5.1 Opening device cover Press the opening button of the paper compartment cover. Open the device cover.

  • Page 30: Switch The Device On/Of

    5.2 Switch the device on/of IN DC 24V 1.3A Power cord (included) External power supply (included) Correctly insert the Correctly insert the power supply connector power supply connector (see paragraph 4.2) (see paragraph 4.2) Connect the power adapter (included) to the device and the mains outlet. Use the type of electrical power supply indicated on the label.

  • Page 31: Loading The Paper Roll

    5.3 Loading the paper roll To change the paper roll proceed as follows. At every paper change, check inside the device to locate and remove any scraps of paper. Open the device cover Open the device cover (see paragraph 5.1). (see paragraph 4.1).
  • Page 32 Close the device cover and wait until the paper is loaded and automatically cut off.

  • Page 33: Paper Reduction Guides Installation

    5.4 Paper reduction guides installation To install the paper reduction guides proceed as follows. Open the device cover Open the device cover (see paragraph 5.1). (see paragraph 4.1). Place the guides in the device paper compartment as shown in figure. Fasten the guides with the fixing screws included with the device.
  • Page 34 Close the device cover. <parameter> ......: <value> <parameter> ......: <value> <parameter> ......: <value> <parameter> ......: <value> <parameter> ......: <value> Print Width ......: 52 mm <parameter> ......: <value> <parameter> ......: <value> <parameter> ......: <value> <parameter>...

  • Page 35: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. ON/OFF FEED While pressing theFEED key, switch on the device by pressing the ON/OFF key. PRINTER SETUP The device prints the report with the settings parameters. Follow the instruction printed on the paper to proceed with configuration procedure.
  • Page 36 The following igure shows the device setup report. The shown values for parameters are sample values; for a detailed  description of the device operating parameters see the following paragraphs. <device name> DEVICE NAME AND SCODE: <code> <rel.> FIRMWARE MODULES FCODE: <code> <rel.> SCODE: <code> <rel.> RELEASE S/N: <number> PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model>...
  • Page 37 P3X Wi-Fi/BT <device name> DEVICE NAME AND SCODE: <code> <rel.> FCODE: <code> <rel.> FIRMWARE MODULES DCODE: <code> <rel.> RELEASE SCODE: <code> <rel.> S/N: <number> PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK...

  • Page 38: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 4.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 39 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 40: Device Status

    6.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given. PRINTER TYPE device model PRINTING HEAD TYPE printing head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST CUTTER TEST OK appears if functioning and NOT OK if faulty...

  • Page 41: Communication Parameters

    6.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200 115200 38400 Parameter valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car 8 bits/car Parameter valid only with serial interface.
  • Page 42 USB device connected with the same PC): WIRELESS Activation of the Bluetooth or Wi-Fi communication: Wi-Fi Bluetooth This parameter is present only for the P3X Wi-Fi/BT model. DHCP CLIENT Setting of the DHCP protocol: Disabled = protocol disabled...

  • Page 43: Security Type

    = WPA protocol enabled WPA2 = WAP2 protocol enabled This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by software (see paragraph 6.2). This parameter is present only for the P3X Wi-Fi/BT model. Name with which the network is identiied; this number is assigned by the network administrator. SSID This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by software (see paragraph 6.2). This parameter is present only for the P3X Wi-Fi/BT model.

  • Page 44: Operation Parameters

    6.5 Operation parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees Setting of the Carriage Return character: AUTOFEED CR disabled = Carriage Return disabled...
  • Page 45 PRINT WIDTH Width of printing area: 52 mm 76 mm PAPER THRESHOLD Threshold value (in percent) for the recognition of paper presence by the paper presence sensor: Cleaning mode of data in receive bufer, if the printing is stopped due to lack of paper: PAPEREND BUFFER CLEAR  =  Data  remain  in  the  receive  bufer.  When  the  paper  runs  out,  the  device  Disabled keeps the remaining data in receive bufer and prints the remaining portion ...

  • Page 47: Wireless Communication

    7 WIRELESS COMMUNICATION P3X Wi-Fi/BT The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part soft- ware) or from a mobile device. To perform the wireless printing with a printer equipped with Bluetooth connectivity is needed to pair with device.
  • Page 48 Add a device Settings This device has been successfully added to this computer Bluetooth & other device Windows is now checking for drivers and will install them if Home necessary. You may need to wiait for this to finish before your device is ready to use.

  • Page 49: Bluetooth Pairing With Macos Devices

    7.2 Bluetooth pairing with macOS devices Bluetooth: On Turn Bloetooth Off Send File to Device... Browse File to Device... Open Bluetooth Preferences... In the dropdown menu click OPEN BLUETOOTH PREFERENCES. Bluetooth Search Turn on the printer (see paragraph 5.2). Turn on the printer (see paragraph 4.2). Devices Pair <device_serial number>...

  • Page 50: Bluetooth Pairing With Mobile Devices

    7.3 Bluetooth pairing with mobile devices Bluetooth Press the Bluetooth icon. Turn on the printer (see paragraph 5.2). Turn on the printer (see paragraph 4.2). Wireless......: Bluetooth Setting Bluetooth Check that the “Wireless” parameter is set Check that the "Wireless" parameter is set on “Bluetooth”...
  • Page 51 AVAILABLE DEVICES <P3X_serial number> <Device_serial number> <Device_serial number> <Device_serial number> Pair device with P3X? <Device_serial number> In the list of available devices, Confirm the association by pressing the YES key. locate your device (<P3X_serial number>) and select it. Setting Bluetooth...

  • Page 52: Wi-Fi Pairing With Mobile Devices

    7.4 Wi-Fi pairing with mobile devices Turn on the printer (see paragraph 4.2). Turn on the printer (see paragraph 5.2). Wireless......: Wi-Fi SSID ........: <name> Password......: <password> Check that the “Wireless” parameter is set on “Wi-Fi” and set “SSID” and “Password” Check that the "Wireless"...

  • Page 53: Maintenance

    8 MAINTENANCE 8.1 Autocutter jam Disconnect the power supply cable and open the device cover (see paragraph 5.1). Disconnect the power supply cable and open the device cover (see paragraph 4.1). Remove the autocutter cover making it move as shown in the figure.
  • Page 54 Rotate the gear in the direction with no resistance until the autocutter does not return to its inital position. Assemble the autocutter cover.
  • Page 55 Insert the paper roll Insert the paper roll (see paragraph 5.3). (see paragraph 4.3). Turn on the device (see paragraph 5.2) and Turn on the device (see paragraph 4.2) and verify the proper functioning of the device. verify the proper functioning of the device.

  • Page 56: Planning Of Cleaning Operations

    8.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environ- ments, you must reduce intervals between cleaning operations. For speciic procedures, see paragraph 8.3.

  • Page 57: Cleaning

    8.3 Cleaning For periodic cleaning of the device, see instructions below. Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1).
  • Page 58 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1).
  • Page 59 Autocutter Case Disconnect the power supply cable and Disconnect the power supply cable and remove the autocutter cover (see paragraph 8.1). Disconnect the power supply cable. open the device covers (see paragraph 8.1). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.

  • Page 60: Firmware Upgrade

    8.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 61 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 63: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERAL Sensors Head temperature, paper presence, cover open Emulations CUSTOM/POS Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Windows 8.1 (32/64 bit) Windows 10 (32/64 bit) Printing driver Windows 11 (32/64 bit) Self-installing driver for Virtual COM (32/64 bit) Linux OPOS...
  • Page 64 Head life Abrasion resistance 150 km (with recommended paper, 12.5% duty cycle) Pulse durability 100 M (referred to each dot) 76 mm Printing width 52 mm (with paper reduction guides installed) Printing method Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 9.5),...

  • Page 65: Environmental Conditions

    AUTOCUTTER Paper cut Total cut or partial cut Estimated life 1000000 cuts DEVICES ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ± 10% Medium consumption 1.3 A Typical consumption 1.2 A Standby consumption 0.04 A POWER SUPPLY ELECTRICAL SPECIFICATIONS code 963GE020000071 Power supply voltage from 90 Vac to 264 Vac Frequency from 47 Hz to 63 Hz...

  • Page 66: Character Speciications

    9.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / second 2100 2940 3840 Lines / second Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3 1.25 x 3 Theoretical values.

  • Page 67: Device Dimensions

    9.3 Device dimensions Length 190 mm Height 135.5 mm Width 142 mm Weight 1100 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed and without paper  roll.

  • Page 68: Power Supply And Power Cord Dimensions

    9.4 Power supply and power cord dimensions The following table shows the dimensions of the power supply and the power cord included with the device. STANDARD POWER CORD code 26100000000311 Length 2000 mm POWER CORD FOR US MARKET code 976ZZ010000015 Length 2000 ±...
  • Page 69 POWER CORD FOR US MARKET code 976ZZ010000015 2000 ± 25 POWER SUPPLY code 963GE020000071 AC INLET DC OUTPUT WIRE 30 ± 5 130 ± 1 1500 n.c. +24V...

  • Page 70: Set Di Caratteri In Emulazione Custom/Pos

    9.5 Set di caratteri in emulazione CUSTOM/POS The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.6).
  • Page 71 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request...

  • Page 73: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000398 THERMAL PAPER ROLL weight = 55 g/m width = 80 mm external Ø = 80 mm core Ø = 13 mm...

  • Page 75: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for device. 963GE020000071 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 STANDARD POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.4) 976ZZ010000015 US MARKET POWER CORD length = 2 m (see paragraph 9.4)

  • Page 77: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
  • Page 80 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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