Custom Audio Electronics P3 User Manual
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Custom Audio Electronics P3 User Manual

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Summary of Contents for Custom Audio Electronics P3

  • Page 1 USER MANUAL...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 DESCRIPTION .
  • Page 8 7 SPECIFICATIONS ............51 7.1 ...

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Paper compartment cover opening key 7. Ethernet port 2. Paper out 8. Power supply port 3. FEED key 9. Drawer port 4. ON/OFF key 10. Status LED 5. RS232 serial port 11. Paper compartment cover 6.

  • Page 13: Device Components: Internal View

    2.3 Device components: internal view 1. Platen roller 2. Paper presence sensor 3. Printhead with temperature sensor 4. Autocutter...

  • Page 14: Device Label

    2.4 Device label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX R<x> 0000000000000000...

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up POWER UP Hold down Hold down Logo Test select Embedded Font Test: print - PC437 only TEST TYPE SETUP report - all code pages Chinese Font Test Fast Fast Fast Fast push push push push next perform Enter the...

  • Page 16: Key Functions: Standby

    2.6 Key functions: standby STANDBY Fast push Fast push Advance the paper Printing (preset length) demo ticket...

  • Page 17: Status Messages

    2.7 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERROR GREEN...

  • Page 19: Installation

    3 INSTALLATION 3.1 Wall mounting The device is equipped with two slots for mounting on pins for vertical mounting capability of the machine. The arrangement is placed at the bottom of the machine (see igure below). The dimensions shown in the image are expressed in millimetres. Attach two pins to the wall using the measurements shown on the previous image. The dimensions of the ixing pins are provided below. The dimensions shown in the image are in millimetres.

  • Page 20: Connections

    3.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. RS-232 24 Vdc Correctly insert the power supply connector with the flat side upwards Serial Ethernet UTP standard standard cable cable (pin-to-pin) standard cable Ethernet (optional)

  • Page 21: Pinout

    3.3 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USB0_VBUS (out) 2 USB0_DN 3 USB0_DP...
  • Page 22 RS232 SERIAL INTERFACE Female DB9 connector 1 DTR232 2 TXD232 During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RXD232 During reception, takes the values -VRS232 and +VRS232 depending on data 4 n.c. 5 GND 6 DTR232 When +VRS232, device is power on 7 CTS232 8 RTS232...
  • Page 23 ETHERNET INTERFACE Female RJ45 connector 1 TX+1 2 +3.3 V 3 TX-1 4 RX+1 5 RX-C 6 RX-1 7 n.c. 8 GND 9 LED-LNK 10 GND 11 LED-LAN 12 GND 13 SH1 14 SH2 The functionality of two LEDs are speciied in following tables: - For 10Base-T connection: FUNCTION LED-LNK Link (yellow color): the LED lights up when a connection is active LED-LAN...
  • Page 24 DRAWER CONNECTOR Female RJ12 connector 1 GND 2 CASS1 3 IN-CASS 4 +24VT 5 CASS2 6 GND The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector. The solenoid of the drawer 2 must be connected from Pin 4 to Pin 5 on the drawer connector. PIN 2 PIN 4 PIN 4...

  • Page 25: Driver And Sdk

    3.4 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 27: Operation

    4 OPERATION 4.1 Opening device cover Press the opening button of the paper compartment cover. Open the device cover.

  • Page 28: Switch The Device On/Off

    4.2 Switch the device on/off IN DC 24V 1.5A Power cord (included) External power supply (included) Correctly insert the Correctly insert the power supply connector power supply connector (see paragraph 3.2) (see paragraph 4.2) Connect the power adapter (included) to the device and the mains outlet. Use the type of electrical power supply indicated on the label.

  • Page 29: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper roll proceed as follows. At every paper change, check inside the device to locate and remove any scraps of paper. Open the device cover Open the device cover (see paragraph 4.1). (see paragraph 4.1).
  • Page 30 Close the device cover and wait until the paper is loaded and automatically cut off.

  • Page 31: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. ON/OFF FEED While pressing theFEED key, switch on the device by pressing the ON/OFF key. PRINTER SETUP The device prints the report with the settings parameters. Follow the instruction printed on the paper to proceed with configuration procedure.
  • Page 32 The following igure shows the device setup report. The shown values for parameters are sample values; for a detailed  description of the device operating parameters see the following paragraphs. <device name> DEVICE NAME AND SCODE: <code> <rel.> FIRMWARE MODULES FCODE: <code> <rel.> LCODE: <code> <rel.> RELEASE S/N: <number> PRINTER SETUP PRINTER TYPE ......<device model> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK DEVICE CUTTER TEST........OK...

  • Page 33: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 34 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 35: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given. device model PRINTER TYPE INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty voltage of the head...

  • Page 36: Communication Parameters

    5.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200...
  • Page 37 Setting of the DHCP protocol: DHCP CLIENT Disabled protocol disabled Enabled = protocol enabled This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by software (see paragraph 5.2). Identiication name of the device. HOST NAME This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by software (see paragraph 5.2). IP ADDRESS IP address of the device. This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by software (see paragraph 5.2).

  • Page 38: Operation Parameters

    5.5 Operation parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees Setting of the Carriage Return character: AUTOFEED...
  • Page 39 Adjusting the printing density: PRINT DENSITY -25% +25% -12% +12% The print quality is strongly inluenced by the type of chemical treatment and the type of  storage to which the thermal paper has been subjected, as well as by the weight of the same. It may therefore necessary to act on this parameter to obtain the desired print quality.

  • Page 41: Maintenance

    6 MAINTENANCE 6.1 Autocutter jam Disconnect the power supply cable and open the device cover (see paragraph 4.1). Disconnect the power supply cable and open the device cover (see paragraph 4.1). Remove the autocutter cover making it move as shown in the figure.
  • Page 42 Rotate the gear in the direction with no resistance until the autocutter does not return to its inital position. Assemble the autocutter cover.
  • Page 43 Insert the paper roll Insert the paper roll (see paragraph 4.3). (see paragraph 4.3). Turn on the device (see paragraph 4.2) and Turn on the device (see paragraph 4.2) and verify the proper functioning of the device. verify the proper functioning of the device.

  • Page 44: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environ- ments, you must reduce intervals between cleaning operations. For speciic procedures, see paragraph 6.3.

  • Page 45: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see instructions below. Sensore Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1).
  • Page 46 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1).
  • Page 47 Autocutter Case Disconnect the power supply cable and Disconnect the power supply cable and remove the autocutter cover (see paragraph 6.1). open the device covers (see paragraph 8.1). Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.

  • Page 48: Firmware Upgrade

    6.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 49 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 51: Specifications

    7 SPECIFICATIONS 7.1 Hardware speciications GENERAL Sensors Head temperature, paper presence, cover open Emulations CUSTOM/POS Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Printing driver Windows 8.1 (32/64 bit) Windows 10 (32/64 bit) Self-installing driver for Virtual COM (32/64 bit) Linux INTERFACES USB port...
  • Page 52 Head life Abrasion resistance 150 km (with recommended paper) Pulse durability 100 M (12.5% duty cycle) Printing method Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 7.5), Character font extended chinese GB18030-2000, korean PC949 Codabar, Code 32, Code 39, Code 93, Code 128, EAN-8,...
  • Page 53 AUTOCUTTER Paper cut Partial cut Estimated life 1000000 cuts DEVICES ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ± 10% Typical consumption 1.5 A Standby consumption 0.04 A POWER SUPPLY ELECTRICAL SPECIFICATIONS code 963GE020000041 Power supply voltage from 100 Vac to 240 Vac Frequency from 47 Hz to 63 Hz Output...

  • Page 54: Character Speciications

    7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / second 2100 2940 3840 Lines / second Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3 1.25 x 3 NOTE: Theoretical values.

  • Page 55: Device Dimensions

    7.3 Device dimensions Length 190 mm Height 135.5 mm Width 142 mm Weight 1100 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed and without paper  roll.

  • Page 56: Power Supply And Power Cord Dimensions

    7.4 Power supply and power cord dimensions The following table shows the dimensions of the power supply and the power cord included with the device. POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000041 Length 116 mm Height 33 mm Width 52.5 mm...
  • Page 57 POWER SUPPLY code 963GE020000041 AC INLET DC OUTPUT WIRE 1200 n.c. +24V...

  • Page 58: Set Di Caratteri In Emulazione Custom/Pos

    7.5 Set di caratteri in emulazione CUSTOM/POS The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 2.5).
  • Page 59 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request...

  • Page 61: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device. 67300000000398 THERMAL PAPER ROLL weight = 55 g/m width = 80 mm external Ø = 80 mm core Ø = 13 mm...

  • Page 63: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device. 963GE020000041 POWER SUPPLY (for technical speciications, see paragraph 7.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 7.4)

  • Page 65: Technical Service

    10 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.4).
  • Page 68 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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