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Troubleshoot a problem
Repeating defects
Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating
defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
Determine how many colors have defects.
Is only one color affected?
Step 2
a
Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the affected color page.
b
Replace the supply item that matches the measurement on the
affected color page.
Color imaging kit or black imaging unit
•
94.5 mm (3.72 in.)
•
29.9 mm (1.18 in.)
•
23.2 mm (0.91 in.)
Developer unit
•
43.6 mm (1.72 in.)
•
45.0 mm (1.77 in.)
c
Print the Print Quality Test Pages.
Do the defects still appear?
Yes
No
Go to step 2.
Go to step 3.
Take note of the
The problem is
distance, and then
solved.
contact your dealer.
172
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