Technical Description - Icare PATIENT2 Instruction Manual

Issue
You receive the error message Login failed
due to an unexpected error.
You receive the error message Invalid
credentials.
You need help with the iCare PATIENT2
app.
If the iCare PATIENT2 app is not working correctly, or you find mistakes
in this instruction manual, contact info@icare-world.com, or if you are
located in the U.S., contact infoUSA@icare-world.com.

14. Technical description

When the iCare tonometer is connected to a mobile device with the
USB cable provided in the tonometer's carrying case, or via Bluetooth
connection, the iCare PATIENT2 app reads eye pressure measurement
results from the tonometer. The app also transfers and stores the results
in the iCare CLINIC or iCare CLOUD database, on the internet, using the
mobile device's data connection. The app also uses the data connection to
read the measurement results from the database, as the results are stored
in the database only, not on the mobile device.
Do not connect the mobile device with the iCare PATIENT2 app installed
to a healthcare professional's IT network, to which the healthcare
professional's medical devices or software are connected.
The mobile device with the iCare PATIENT2 app installed can use any
internet connection that allows HTTPS communication.
Possible explanation and solution
1. Make sure your mobile device is
connected to a network.
2. Try logging in to the iCare PATIENT2
app again.
If the problem persists, contact your
healthcare professional, tonometer
distributor, or iCare.
1. Make sure your e-mail address and
password are correct.
2. Try logging in to the iCare PATIENT2
app again.
If the problem persists, contact your
healthcare professional, tonometer
distributor, or iCare.
Contact your healthcare professional,
tonometer distributor, or iCare.
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