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13. Troubleshooting
Tip: For contact info, such as iCare's email addresses, tap
Issue
You have connected the USB cable to the
tonometer and your mobile device but
nothing happens.
You have transferred your measurements
from the tonometer, but you cannot see
them in your measurement results.
You receive the error message Error
ocurred during pairing.
Possible explanation and solution
Make sure you have connected the cable
correctly to your mobile device. Make sure
that the app is not in the Measurements
view.
1.
Make sure the tonometer is registered
under your name. Contact your
healthcare professional, tonometer
distributor, or iCare.
2. Check also that the tonometer's clock
shows the correct time. If it doesn't,
transfer measurement data once from
the tonometer to your mobile device.
The tonometer's clock is updated
during the transfer.
1.
Make sure that Bluetooth is turned on
on your mobile device.
2. Make sure that you have allowed
location permission to the app.
3. Make sure that mobile device's
location is turned on.
OR
1.
Make sure your mobile device is
connected to a network.
2. Make sure that the tonometer is
switched on and that the Bluetooth
connection is on, both on the
tonometer and on your mobile device.
3. Restart your mobile device and try
again.
13
> Info.
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