Icare PATIENT2 Instruction Manual page 14

Issue
You receive the error message Error while
reading measurements from tonometer.
You receive the error message Error while
sending measurements to CLINIC.
You receive the error message USB
permission denied.
You receive the error message Connection
error to server. Can't load measurements.
You receive the error message User is not
authorized. Can't load measurements.
You receive the error message Tonometer
has not been registered. Check help for
support and more info.
Possible explanation and solution
1. If connecting via USB cable,
disconnect the USB cable from your
mobile device and the tonometer, and
then connect it again.
2. If connecting via Bluetooth, make sure
that the tonometer is switched on
and that the Bluetooth connection is
on, both on the tonometer and your
mobile device. Then tap RETRY or
SYNC to try again.
3. Restart your mobile device, open iCare
PATIENT2 app, and tap SYNC to try
again.
Make sure your mobile device is
connected to a network.
1. Disconnect the USB cable from your
mobile device and then connect it
again, allow permission in the pop-up
that appears on your mobile device
screen.
2. If this does not help, disconnect
the USB cable from your mobile
device, go to your mobile device's
settings and allow permission for the
iCare PATIENT2 app to use the USB
functionality of your mobile device.
Then connect the USB cable again to
your mobile device.
1. Make sure your mobile device is
connected to a network.
2. Close the measurements view and
open it again. You will also get this
error message if you have logged in to
the iCare PATIENT2 app with CLINIC
healthcare professional credentials
instead of patient credentials.
Your login session has expired. Log in
again.
Your tonometer needs to be registered.
See chapter "5. Obtain iCare credentials"
for information on how to register your
tonometer.
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