Troubleshooting - Phonak Bolero B-PR User Manual

The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid as
well as chargers and Power Pack may not be
thrown away as normal household waste.
Please dispose of old or unused hearing aids
and charger, at waste disposal sites intended
for electronic waste, or give your hearing aid
and charger to your hearing care professional
for disposal. Proper disposal protects the
environment and health.
What to do
Clean SlimTube opening/earpiece
Press push button for 3 seconds (chapter 1+7)
Press push button
Insert hearing aid into the charger
Charge hearing aid (chapter 4)
Insert hearing aid correctly (chapter 8)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 6)
Charge hearing aid (chapter 4)
Clean SlimTube opening/earpiece
Turn volume up if volume control available (chapter 6)
Contact you hearing care professional
Charge hearing aid (chapter 4)
Charge hearing aid (chapter 4)
Contact your hearing care professional if the battery life is not as
expected

17. Troubleshooting

17.1 Troubleshooting hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid will not start up
Indicator light on hearing aid
blinks fast while charging
45 46
Problem
The indicator light on the hearing
aid is off when placed in the
charging inserts
Battery does not last the whole
day
17.2 Troubleshooting charger
Problem
Charging does not start (no power
pack used)
Charging does not start when
using Power Pack
If the problem persists, contact you hearing care professional for
assistance.
47 48
Causes
Blocked SlimTube/earpiece
Hearing aid switched off
Electromagnetic disturbances
occurred
Battery fully discharged
Hearing aid not inserted correctly
into ear
Cerumen in ear canal
Volume too loud
Low battery
SlimTube/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Battery fully discharged
Faulty battery
Causes
Hearing aid not inserted correctly
into charger
Charger not connected to power
source
Hearing aid is not fully charged
Battery may need to be replaced
Causes
Charger Case or Mini Charger is
not connected to power supply
Hearing aid not inserted correctly
into charger
Power Pack discharged