Troubleshooting - Phonak Terra User Manual

22. Troubleshooting

Cause Possible remedy
Issue: Hearing aid whistles
Hearing aid not inserted
Insert hearing aid correctly (chapter 6)
correctly into ear
Cerumen in ear canal Contact your hearing care professional
Issue: Hearing aid too loud
Decrease volume if volume control
Volume too loud
available (chapter 8)
Issue: Hearing aid not loud enough or distorted
Increase volume if volume control
Volume too low
available (chapter 8)
Low battery Change battery (chapter 5)
Clean earpiece
Earpiece blocked
(chapter 16)
Hearing has changed Contact your hearing care professional
Issue: Hearing aid plays two beeps
Change battery within the next 30
Indication for low battery
minutes (chapter 5)
Please check https://www.phonak.com/en-int/support
for further information.
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Cause Possible remedy
Issue: Hearing aid not functioning (no ampli cation)
Clean earpiece
Earpiece blocked
(chapter 16)
Press the lower part of the multi-function
Hearing aid switched o
button for 3 seconds (chapter 8)
Battery fully discharged Change battery (chapter 5)
Battery not inserted
Insert battery correctly (chapter 5)
correctly
Issue: Hearing aid will not switch on
Battery fully discharged Change battery (chapter 5)
Issue: Phone call function does not work
Hearing aid in ight Switch hearing aid o and then on again
mode (chapter 12.2)
Hearing aid not paired to
Pair it to the phone (chapter 10)
the phone
Issue: Hearing aid switches on & o (intermittent)
Moisture on battery or Wipe battery and hearing aid with dry
hearing aid cloth
If the problem persists, contact your hearing care
professional for assistance.
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