Phonak BTD500 User Manual
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Phonak BTD500 User Manual

Phonak BTD500 User Manual

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Phonak ComPilot Air II
User Guide

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  • Page 1 Phonak ComPilot Air II User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your ComPilot Air II 2.1 Legend 3. Getting started 3.1 Setting up the power supply 3.2 Charging the battery 3.3 Switching On or Off 3.4 How to wear 3.5 Sound demonstration 4. Phone calls using ComPilot Air II 4.1 How it works 4.2 Initial pairing to a phone 4.3 Connecting to the phone...
  • Page 3 7. More detailed information 7.1 Main button functionality 7.2 Locking the buttons 7.3 Switching off the indicator light 7.4 Managing multiple inputs 7.5 Understanding the indicator lights 7.6 Deleting paired Bluetooth devices 7.7 Caller identification 7.8 VoiceAlerts (spoken messages) 7.9 Phonak RemoteControl App...
  • Page 4 8. Troubleshooting 9. Service and warranty 9.1 Local warranty 9.2 International warranty 9.3 Warranty limitation 10. Compliance information 11. Information and explanation of symbols 12. Important safety information...

  • Page 5: Welcome

    1. Welcome Your ComPilot Air II is a premium-quality product developed by Phonak, one of the world�s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers.

  • Page 6: Getting To Know Your Compilot Air

    2. Getting to know your ComPilot Air II The intended use of ComPilot Air II is to receive audio inputs from different Bluetooth® devices and to transmit them wirelessly to your hearing aids. Virtually any Bluetooth-enabled audio device such as cell phones or MP3 players are supported.

  • Page 7: Legend

    2.1 Legend Buttons Main Volume up / down On / Off switch Inputs Microphone opening Charging input (mini-USB) Others Indicator light Securing cord eyelet Retaining clip...

  • Page 8: Getting Started

    3. Getting started ComPilot Air II must be set up and charged before use. 3.1 Setting up the power supply Select the adapter that corresponds to your country. J First, insert the top round end of the adapter into the round corner of the power supply.

  • Page 9: Charging The Battery

    3.2 Charging the battery J Plug the larger end of the charging cable into the universal power supply. Plug the smaller end into the mini-USB port on ComPilot Air II. J Plug the power supply into a power outlet. The indicator light is red during charging and will turn green when charging is complete.

  • Page 10: Switching On Or Off

    It is safe to leave ComPilot Air II connected to the charger overnight. The full performance of a new battery is achieved after three complete charge and discharge cycles. 3.3 Switching On and Off Slide the power switch as shown to turn ComPilot Air II on or off.
  • Page 11 J Switch ComPilot Air II on. J Clip it securely on to your clothing. Distance to the mouth: J The best results are achieved at 20 cm (8"). J A distance of 40 cm (16") to your hearing aids should not be exceeded.

  • Page 12: Sound Demonstration

    3.5 Sound demonstration Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") of your hearing aids (see chapter 3.4). Press and hold the main button while switching on the device. The indicator light will turn pink. The hearing aids will switch to streaming mode and you will hear the sound demonstration.
  • Page 13 (see chapter 7.8). If you cannot hear the sound demonstration, please consult the troubleshooting section. The default language setting of ComPilot Air II is English and can be configured by your hearing care professional or the Phonak RemoteControl App (see chapter 7.9).

  • Page 14: Phone Calls Using Compilot Air

    4. Phone calls using ComPilot Air II 4.1 How it works ComPilot Air II acts as an interface between your phone and your hearing aids. During a call you will hear the caller's voice directly in your hearing aids. ComPilot Air II picks up your voice through its own microphone.

  • Page 15: Initial Pairing To A Phone

    4.2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device. ComPilot Air II will connect automatically to the phone after the initial pairing. J On your phone, ensure that Bluetooth is enabled and search for Bluetooth devices in the connectivity setting menu.
  • Page 16 1 minute according to the phone user guide. J Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot Air II” from this list and enter code “0000” if prompted. J ComPilot Air II requires access to your phone book.

  • Page 17: Connecting To The Phone

    4.3 Connecting to your phone Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") distance of your hearing aids and switch them on (see chapter 3.4). After your phone has been paired to ComPilot Air II, they will automatically connect to each other.

  • Page 18: Making A Call

    The connection will be maintained as long as the devices remain on and within range. ComPilot Air II can connect to two phones at the same time but only one call at a time is possible. When pairing to a phone we recommend disabling the phone key tones and SMS alerts.

  • Page 19: Accepting A Call

    4.5 Accepting a call When a call is received on your phone: J ComPilot Air II indicator light will show a solid blue light. J It will take about 2 seconds before you hear the ringtone through your hearing aids. J Press the main button on your ComPilot Air II once you hear the ringtone through your...

  • Page 20: Ending A Call

    4.6 Ending a call Press the main button to end the call. You can also end a call on your phone instead of your ComPilot Air II. You will hear the previously active program or audio source. 4.7 Advanced phone options Rejecting a call Press and hold the main button (2 sec) until the...
  • Page 21 Setting your phone volume Use your phone’s volume buttons to adjust the phone volume to a comfortable level. Surrounding sounds picked up by your hearing aids are reduced according to the settings made by your hearing care professional. For an additional reduction of surrounding sounds: J Press and hold the volume down button 2 sec for more reduction.
  • Page 22 How to wear ComPilot Air II during phone calls J During phone calls, wear ComPilot Air II clipped securely to your clothing as shown. Note: Maximum distance between ComPilot Air II and the phone is 5–10 m (15–30 ft). J In very noisy environments, you can move ComPilot Air II closer to your mouth.

  • Page 23: Additional Features

    4.8 Additional features The following features can be set either using the Phonak RemoteControl App (see chapter 7.9) or by your hearing care professional. Your phone must support these features. Please consult your phone user manual for details. Caller’s name announcement...
  • Page 24 4. Hold call: While in a phone conversation, this will put the call on hold. The caller stays on the line but there is no audio transfer and the hearing aids switch to the previously active hearing program. 5. Transfer call: This allows you to hand your phone to another person.

  • Page 25: Streaming Audio

    5. Streaming audio Before streaming, wear your hearing aids and ComPilot Air II correctly and switch them on (see 3.4). 5.1 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music wirelessly from your cell phone: J Make sure ComPilot Air II is connected to your phone as described in chapter 4.3.
  • Page 26 J Release the volume up button when the indicator light starts rapidly blinking blue. J Start the pairing process on the Bluetooth device within 1 minute according to the device’s user guide and use code “0000” if prompted. J After successful pairing, the indicator light will stop rapidly blinking.
  • Page 27 Please refer to the device’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described. Maximum ComPilot Air II streaming time is 4 hours with a fully charged battery. Note: During streaming, ComPilot Air II cannot be used as a hearing aid remote control.

  • Page 28: Streaming Audio From Tv

    5.2 Streaming audio from TV It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music through a television. It offers the following benefits: J Wireless transmission up to 30 meters (90 ft).

  • Page 29: Using Compilot Air Ii As A Remote Control

    6. Using ComPilot Air II as a remote control Before this functionality can be used, your hearing care professional must enable the remote control in ComPilot Air II. If ComPilot Air II is used as a handheld remote control: J Max. distance to the hearing aids is 55 cm / 22".

  • Page 30: Changing The Program

    Reducing surrounding sounds You can reduce the surrounding sounds with a single button press. This may be helpful during music or phone streaming. The level of reduction is set by your hearing care professional. J Press and hold the volume down button (>2 sec) for more reduction.

  • Page 31: More Remote Control Information

    J Press and hold the main button (>2 sec) to select your favorite hearing program or jump to your start-up program configured by your hearing care professional or using the Phonak RemoteControl App. J Both hearing aids are controlled at the same time.

  • Page 32: More Detailed Information

    7. More detailed information 7.1 Main button functionality The Main button has multiple functionalities: 1. Phone: It accepts and ends a phone call. 2. Stream: It pauses and resumes the streaming from an audio device. A long press (2 sec) will disconnect the streaming and programs can be changed again.

  • Page 33: Locking The Buttons

    7.2 Locking the buttons To prevent the buttons from being accidentally pressed: J Press the volume up and down buttons simultaneously to lock or unlock the buttons. J The indicator light will blink red 3 times, indicating that the buttons are locked.

  • Page 34: Switching Off The Indicator Light

    7.3 Switching off the indicator light If the indicator light is distracting: J Lock the ComPilot Air II as described in chapter 7.2. J During the locked state the indicator light remains switched off. A low battery indicator will still be shown. 7.4 Managing multiple inputs When an audio source is connected via ComPilot Air II, your hearing aids will automatically switch to the special...
  • Page 35 If you want to listen to music from your connected cell phone, you must start the music via your phone initially; it cannot be started from ComPilot Air II. Selecting audio sources J One source: Each press of the main button will pause or resume the source.

  • Page 36: Understanding The Indicator Lights

    7.5 Understanding the indicator light Bluetooth pairing Rapid blink blue 1 Bluetooth device Short blink blue connected 2 Bluetooth Double-blink blue devices connected Phone or music Solid blue via Bluetooth Demo sound playing Solid pink Charging Solid Red...
  • Page 37 Charged and full battery Solid green Switching On Green 2 seconds Switching Off Solid red for 2 seconds Battery above 10% Slow blink green Less than 10% battery left. Short flash red Please charge Enable / Triple flash red (locked) disable lock state Triple flash green (unlocked)

  • Page 38: Deleting Paired Bluetooth Devices

    7.6 Deleting paired Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairings from ComPilot Air II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device.

  • Page 39: Caller Identification

    J The stored name in your phone’s phonebook. J The number if the name is not known. Your hearing care professional can configure the language setting of your ComPilot Air II. You can also use the Phonak RemoteControl App to configure the language setting (see chapter 7.9).

  • Page 40: Voicealerts (Spoken Messages)

    7.8 VoiceAlerts (spoken messages) VoiceAlerts inform you about the different operation modes and status of ComPilot Air II using spoken messages. Your hearing care professional can configure the language setting as well as the speech levels: J Warnings only: Spoken information about a low ComPilot Air II battery and during the Bluetooth pairing process.

  • Page 41: Phonak Remotecontrol App

    7.9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aids. Features are shown on your Smartphone screen and give you the ability to configure your hearing system. Experience more: J Individual left / right volume control.

  • Page 42: Troubleshooting

    8. Troubleshooting For any problems not listed in this user guide, please contact your hearing care professional. What to do Causes During Bluetooth pairing my other device is prompting for a code, what do I have to enter? J The pairing code is required J Enter "0000"...
  • Page 43 Causes What to do The volume of the music or phone conversation is too loud or too quiet. J To change the volume of the J Different audio sources have different outputs. phone, or any other sound source to ComPilot Air II, use the volume control of that external device.
  • Page 44 Causes What to do ComPilot Air II is no longer recognized by my phone or other Bluetooth devices to which it was previously paired. J Switch ComPilot Air II off. J 2 minutes after not finding a Wait until the red indicator device, ComPilot Air II will stop light switches off, then turn seeking devices to save power.
  • Page 45 Causes What to do I hear my phone’s key-press tones in my hearing aids. J Deactivate key-press and J The key-press tones may be enabled on your phone. confirmation tones on your phone. Please refer to your phone’s user guide. Every time I switch on my phone, the music player starts.
  • Page 46 Causes What to do My phone is ringing but the indicator light is not solid blue and there is no ringing signal through my hearing aids. J Bluetooth is disabled on your J Ensure Bluetooth is enabled phone. according to your phone’s user guide.
  • Page 47 Causes What to do My phone is ringing, the indicator light is solid blue but there is no ringing signal through my hearing aids. J ComPilot Air II is out of range J Wear ComPilot Air II of your hearing aids. correctly clipped to your clothing with max.
  • Page 48 Causes What to do During a phone call the other party has difficulty hearing me. J ComPilot Air II microphone J Make sure the microphone opening may be covered. opening is not covered by part of your body, clothing or dirt and debris. J ComPilot Air II may not be J Make sure your ComPilot worn correctly.
  • Page 49 Causes What to do The operating time of my ComPilot Air II is reduced substantially. J Charge for at least 3 hours J The battery typically needs the first time you charge several charging cycles to ComPilot Air II. achieve full performance. J Let a new ComPilot Air II discharge completely three times.

  • Page 50: Service And Warranty

    Please ask your hearing care professional about the terms of the local warranty. 9.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.

  • Page 51: Warranty Limitation

    9.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 52: Compliance Information

    10. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity...
  • Page 53 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 54 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna.

  • Page 55: Information And Explanation Of Symbols

    11. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. This symbol indicates that the products...
  • Page 56 Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia.
  • Page 57 Temperature transport and storage: –20°C to +60°C (–4° to +140° Fahrenheit) Temperature operation: 0° to 40° Celsius (+32° to +104° Fahrenheit) Keep dry. Humidity transportation and storage: <90% (non condensing). Humidity operation: <95% (non condensing). Atmospheric pressure: 200 hPA to 1500 hPA.
  • Page 58 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

  • Page 59: Important Safety Information

    Implantable device before they start using a Phonak device. Stop using the Phonak device if any influence of the Phonak device on the Implantable device is experienced and contact the manufacturer of the Implantable device for advice.
  • Page 60 Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. Opening the device might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional.
  • Page 61 The mini-USB port is to be used for the described purpose only. For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5 VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into electrical outlets.
  • Page 62 Information on product safety Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard) or direct skin contact when sweating (workout, fitness, sport). Do not drop the device. Dropping onto a hard surface can damage the device. Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your device.
  • Page 63 Clean the device using a damp cloth. Never use household cleaning products (detergent, soap, etc.) or alcohol to clean the device. Never use a microwave or other heating devices to dry the device. The digitally coded, inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices.
  • Page 64 Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
  • Page 66 Notes...
  • Page 68 Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com...

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