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Guarantee
Thanks again for choosing Vogel's! Durability is paramount in the development and production of
our products. For this reason, we are able to provide a product guarantee for the reasonable service
life of all of our wall mounts. We resolve any issues regarding product complaints or returned
products and assess all complaints based on usage.
If your product is not functioning properly due to material faults or manufacturing defects, we will
repair it free of charge or replace it at our own discretion.
If you have any problems with our product or want to know whether the guarantee is applicable,
please:
1. Complete the contact form or mail our Consumer Care Team. Preferably, please add a
picture.
2. Within 2 business days you will be contacted by our local Vogel's distributor.
3. If the guarantee is invoked, the product should be returned, together with the original
purchase document (invoice, sales slip or cash receipt). The purchase document should
clearly show the name of the supplier and the date of purchase. You will be informed about
the specific return address and further procedure.
Vogel's guarantee shall lapse in the following cases:
If the product has not been installed or used in accordance with the instructions;
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If applicable, if the holes in the wall have not been properly drilled in accordance with the
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Vogel's installation instructions for the applicable wall type;
If the product has been altered or repaired by someone other than Vogel's;
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If a fault arises due to external causes (outside the product) such as for example lightning,
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water nuisance, fire, scuffing, exposure to extreme temperatures, weather conditions,
solvents or acids, wrong use or negligence;
If the product is used for different equipment than is mentioned on or in the packaging.
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Do you have any other questions? Please make use of our contact form.
TVM 3200/3400/3600 Series - English
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