Epson WorkForce WF-2960DWF User Manual page 4

Checking if a genuine Epson printer driver is
installed - Windows. . . . . . . . . . . . . . . . . . . . . 119
Checking if a genuine Epson printer driver is
installed - Mac OS. . . . . . . . . . . . . . . . . . . . . . 120
Re-Setting the Network Connection. . . . . . . . . . . 121
Making Settings for Connecting to the
Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making Settings for Connecting to the Smart
Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Making Wi-Fi Settings from the Control Panel. .122
Checking the Printer's Network Connection
Status (Network Connection Report). . . . . . . . .125
Messages and Solutions on the Network
Connection Report. . . . . . . . . . . . . . . . . . . . . .125
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct). . . . . . . . . . . . . . . . . . . . . . . . . . . 131
About Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . 131
Connecting to Devices using Wi-Fi Direct. . . . . 131
Disconnecting Wi-Fi Direct (Simple AP)
Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID. . . . . . . . . . . . . . . . . 133
Adding or Changing the Printer's Connection. . . . 134
To Set Up a Printer on Multiple Computers. . . . 134
Changing the Connection from Wi-Fi to USB. . 135
Changing the Connection from Wi-Fi to
Wired LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Setting a Static IP Address for the Printer. . . . . 136
Transporting and Storing the Printer. . . . . . . . . . . 136
Solving Problems
Cannot Print, Scan, or Fax. . . . . . . . . . . . . . . . . . 141
Problem Solving. . . . . . . . . . . . . . . . . . . . . . . .141
The Application or Printer Driver do not
Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . 142
The Printer Cannot Connect to the Network. . . 146
Cannot Send or Receive Faxes. . . . . . . . . . . . . .150
Paper Does Not Feed Properly. . . . . . . . . . . . . 156
Printing, Copying, Scanning, and Faxing
Quality is Poor. . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .159
Copy Quality is Poor. . . . . . . . . . . . . . . . . . . . 167
Scanned Image Problems. . . . . . . . . . . . . . . . . 174
The Quality of the Sent Fax is Poor. . . . . . . . . . 177
Received Fax Quality is Poor. . . . . . . . . . . . . . .179
Cannot Select Paper Type or Paper Source in
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . 179
A genuine Epson printer driver has not been
installed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
A Message is Displayed on the LCD Screen. . . . . . 179
Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . 181
Removing Jammed Paper. . . . . . . . . . . . . . . . . 181
Removing Jammed Paper from the ADF. . . . . . 184
Preventing Paper Jams. . . . . . . . . . . . . . . . . . . 186
It is Time to Replace the Ink Cartridges. . . . . . . . . 186
Ink Cartridge Handling Precautions. . . . . . . . . 186
Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 189
Continue Printing Temporarily without
Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 189
It is Time to Replace the Maintenance Box. . . . . . .192
Maintenance Box Handling Precautions. . . . . . 192
Replacing a Maintenance Box. . . . . . . . . . . . . . 193
Cannot Operate the Printer as Expected. . . . . . . . 194
The Printer Does Not Turn On or Off. . . . . . . . 194
Operations are Slow. . . . . . . . . . . . . . . . . . . . . 195
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 196
Operation Sounds Are Loud. . . . . . . . . . . . . . . 196
The Date and Time Are Incorrect. . . . . . . . . . . 197
The Root Certificate Needs to be Updated. . . . . 197
Cannot Perform Manual 2-sided Printing
(Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . .197
The Print Settings Menu is Not Displayed
(Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Cannot Make Calls on the Connected
Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Sender's Fax Number Not Displayed. . . . . . . . . 198
Sender's Fax Number Displayed on Received
Faxes is Wrong. . . . . . . . . . . . . . . . . . . . . . . . . 198
Answering Machine Cannot Answer Voice Calls198
A Lot of Junk Faxes Have Been Received. . . . . . 198
Cannot Solve Problem. . . . . . . . . . . . . . . . . . . . . 198
Cannot Solve Printing or Copying Problems. . . 198
Product Information
Paper Information. . . . . . . . . . . . . . . . . . . . . . . . 202
Available Paper and Capacities. . . . . . . . . . . . . 202
Unavailable Paper Types. . . . . . . . . . . . . . . . . . 204
Consumable Products Information. . . . . . . . . . . . 205
Ink Cartridge Codes. . . . . . . . . . . . . . . . . . . . . 205
Maintenance Box Code. . . . . . . . . . . . . . . . . . .206
Software Information. . . . . . . . . . . . . . . . . . . . . . 206
Application for Printing from a Computer
(Windows Printer Driver). . . . . . . . . . . . . . . . .206
Application for Printing from a Computer
(Mac OS Printer Driver). . . . . . . . . . . . . . . . . . 207
Application for Controlling the Scanner
(Epson Scan 2). . . . . . . . . . . . . . . . . . . . . . . . . 208
Application for Configuring Fax Operations
and Sending Faxes (FAX Utility). . . . . . . . . . . . 208
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