Epson WF-2110 Series User Manual
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Epson WF-2110 Series User Manual

Epson WF-2110 Series User Manual

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Table of Contents

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD7151-00 EN

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Summary of Contents for Epson WF-2110 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD7151-00 EN...

  • Page 2: Table Of Contents

    Contents Loading Paper......26 Guide to This Manual Loading Paper in the Rear Paper Feeder..26 Introduction to the Manuals.
  • Page 3 Checking if a genuine Epson printer driver is Colors in the Printout Differ from Those on installed - Windows..... . 62 the Display.
  • Page 4 Technical Support Web Site....140 Contacting Epson Support....140 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    > Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Windows: Hold down Alt. and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations ❏...

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 10: Important Instructions

    Important Instructions Safety Instructions..........11 Printer Advisories and Warnings.

  • Page 11: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Advisories And Warnings For Setting Up The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Connecting to the Int Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏...

  • Page 13: Advisories And Warnings For Using The Printer With A Wireless Connection

    Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password Advisories and Warnings for Using the Printer with a Wireless Connection ❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction.

  • Page 14: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Operations that Require You to Enter the Administrator Password If you are prompted to enter the administrator password when performing the following operations, enter the administrator password set on the printer. ❏ When updating the firmware of the printer from a computer or smart device ❏...

  • Page 15: Part Names And Functions

    Part Names and Functions Front............16 Inside.

  • Page 16: Front

    Part Names and Functions > Inside Front Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper support Supports loaded paper. Rear paper feeder Loads paper. Control panel Operates the printer. Output tray Holds the ejected paper.

  • Page 17: Rear

    Part Names and Functions > Rear Printer cover Open when replacing ink cartridges or removing jammed paper inside the printer. Keep this cover closed while the printer is not in use to prevent foreign substances from entering the printer. Ink cartridge holder Install the ink cartridges.

  • Page 18: Guide To The Control Panel

    Guide to the Control Panel Buttons and Functions..........19 Checking Lights and Printer Status.

  • Page 19: Buttons And Functions

    When the network settings are restored, the printer turns on and the network status lights flash alternately. Disable Network Service Turn the printer on while holding down the button to disable Epson Connect settings. Print Nozzle Check Pattern Turn the printer on while holding down the button to print the nozzle check pattern.

  • Page 20: Checking Lights And Printer Status

    Guide to the Control Panel > Checking Lights and Printer Status Checking Lights and Printer Status Lights on the control panel indicates the status of the printer. Normal Status : On : On Light Status The printer is connected to a wireless (Wi-Fi) network or Ethernet If the printer is connected to Wi-Fi and a wired LAN at the same time, the wired LAN connection takes priority.
  • Page 21 Guide to the Control Panel > Checking Lights and Printer Status Light Status Solutions An ink cartridge is expended or there is To ensure you receive premium print quality and to insufficient ink in the cartridge to charge the help protect your print head, a variable ink safety ink.
  • Page 22 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. A printer error has occurred. Remove any paper inside the printer. Turn the power off and on again.
  • Page 23 The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 24: Loading Paper

    Loading Paper Paper Handling Precautions......... . 25 List of Paper Type.

  • Page 25: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 26: Loading Paper

    Plain paper Envelope Envelope For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Paper Loading Paper in the Rear Paper Feeder 1. Open the paper support, slide out the output tray, and then raise the stopper.
  • Page 27 Loading Paper > > Loading Paper Loading Paper in the Rear Paper Feeder 2. Slide the edge guide to the left. 3. Load paper vertically along the right side of the rear paper feeder with the printable side facing up. Important: Do not load more than the maximum number of sheets specified for the paper.

  • Page 28: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Pre-punched Paper “Unavailable Paper Types” on page 128 & Loading Various Paper Loading Envelopes Load envelopes along the right side of the rear paper feeder, short edge first with the flap facing down, and slide the edge guide to the edge of the envelopes.

  • Page 29: Loading Long Papers

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Long Papers When loading paper longer than legal size, store the paper support, and then flatten the leading edge of the paper. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏...

  • Page 30: Printing

    Printing Printing Documents..........31 Printing on Envelopes.

  • Page 31: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 32 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 33 Printing > > Printing Documents Printing from a Computer Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 34 Printing > > Printing Documents Printing from a Computer Main tab > 2-Sided Printing Related Information “Paper for 2-Sided Printing” on page 128 & “Cannot Perform Manual 2-sided Printing (Windows)” on page 122 & Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: This feature is not available with borderless printing.
  • Page 35 Printing > > Printing Documents Printing from a Computer Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab >...
  • Page 36 Printing > > Printing Documents Printing from a Computer Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 37 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 38 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 39 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 40 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 41 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 42 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 43 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 44 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 45: Printing Documents From Smart Devices

    Printing > > Printing Documents Printing Documents from Smart Devices Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Access the printer driver, and then make the following settings. More Options tab > Color Correction > Image Options > Emphasize Thin Lines Printing Clear Bar Codes If printed bar codes cannot be read correctly, you can print clearly using reduced ink bleeding.

  • Page 46: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 47: Printing On Envelopes From A Computer (Mac Os)

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices...

  • Page 48: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 49: Maintaining The Printer

    Maintaining the Printer Checking the Ink Levels..........50 Improving Print Quality.

  • Page 50: Checking The Ink Levels

    1. Access the printer driver window. 2. Click Ink Levels on the Main tab. Note: If EPSON Status Monitor 3 is disabled, the ink levels are not displayed. Click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Application for Printing from a Computer (Windows Printer Driver)”...
  • Page 51 Maintaining the Printer > > Improving Print Quality Checking and Cleaning the Print Head Important: ❏ Do not open the front cover or turn off the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print. ❏...

  • Page 52: Running Power Cleaning

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Application for Printing from a Computer (Windows Printer Driver)”...

  • Page 53: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 6 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Application for Printing from a Computer (Windows Printer Driver)”...

  • Page 54: Aligning The Print Head

    Maintaining the Printer > > Improving Print Quality Cleaning the Paper Path The ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it from drying, make sure the print head is capped properly to prevent the ink from drying. When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may not be capped properly.

  • Page 55: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film Cleaning the Paper Path - Windows 1. Access the printer driver window. 2. Click Paper Guide Cleaning on the Maintenance tab. 3. Follow the on-screen instructions. Related Information “Application for Printing from a Computer (Windows Printer Driver)”...
  • Page 56 Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 2. Open the printer cover. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 57: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Be careful not to touch the ink that has adhered inside the printer. Important: Wipe off the smear gently.
  • Page 58 Maintaining the Printer > Cleaning the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 59: In These Situations

    In These Situations When Replacing a Computer......... . 60 Saving Power.

  • Page 60: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 61: Disabling Your Wi-Fi Connection

    In These Situations > Installing the Applications Separately 3. Click Printer Settings. 4. Do one of the following. Note: Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase. ❏...

  • Page 62: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 63 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 64: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    Making Settings for Connecting to the Computer Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

  • Page 65: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 66 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 1. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

  • Page 67: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( Note: If you release the button within 5 seconds, a network connection report is printed. Note that PIN code information is not printed on this report. 3.

  • Page 68: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 69 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 70 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 71 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 72 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 73: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Making Settings for Connecting to the Computer” on page 64 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 74: Connecting To Devices Using Wi-Fi Direct

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Connecting to Devices Usin Connecting to Devices Using Wi-Fi Direct This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router.

  • Page 75: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Note: When you connect from a smart device using Wi-Fi Direct connection (for Android) When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light flash simultaneously on the printer.

  • Page 76: Adding Or Changing The Printer's Connection

    In These Situations > > … Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to Wi Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Although several computers can be connected to the same wireless router, each computer may be assigned a different SSID.

  • Page 77: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Note: If you want to set a static IP address for the printer, see the related information below. Related Information “Rear” on page 17 &...
  • Page 78 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer 1. Access Web Config. Note: The display contents and items for Web Config differ depending on the model. If you see the following, select Advanced Settings from the list at the top right of the window. 2.
  • Page 79 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer 3. Select Network Settings. 4. Select Basic. 5. Select Manual for Obtain IP Address. 6. Enter the IP Address you are setting up in IP Address. Set the subnet mask, default gateway, DNS server, and so on.

  • Page 80: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
  • Page 81 In These Situations > Transporting and Storing the Printer 7. Prepare to pack the printer as shown below. 8. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

  • Page 82: Solving Problems

    Solving Problems Cannot Print............83 Print Quality is Poor.

  • Page 83: Cannot Print

    Solving Problems > > Cannot Print Problem Solving Cannot Print Problem Solving Read this section if you cannot print as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? ❏...

  • Page 84: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 85 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 86 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 87: The Printer Cannot Connect To The Network

    If you want to check more information on the network settings, print a network status sheet. “Checking the Printer's Network Connection Status (Network Connection Report)” on page 67 & Use the Epson Printer Connection Checker to improve the connection to the computer. (Windows) Solutions...
  • Page 88 The Printer Cannot Connect to the Network 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 89 Solving Problems > > Cannot Print The Printer Cannot Connect to the Network Devices cannot receive signals from the wireless router because they are too far apart. Solutions Try the following if you can move the device within the setup environment. After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.

  • Page 90: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print Paper Does Not Feed Properly ❏ On all of the computers and smart devices you want to connect to the printer, check the name of the Wi-Fi or network you are connected to. ❏ If the printer and your computer or smart device are connected to different networks, reconnect the device to the SSID that the printer is connected to.
  • Page 91 Solving Problems > > Cannot Print Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 136 & Unsupported paper is being used. Solutions Use paper supported by this printer.

  • Page 92: Print Quality Is Poor

    Solving Problems > Print Quality is Poor The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time. Multiple sheets of paper feed at the same time during manual 2-sided printing.

  • Page 93: Print Quality Is Poor With Black Ink

    Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs. Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered.

  • Page 94: Blurry Prints, Vertical Banding, Or Misalignment

    Solving Problems > Print Quality is Poor ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment. Solutions Align the print head. ❏ Windows Click Print Head Alignment on the printer driver's Maintenance tab. ❏...

  • Page 95: Printout Comes Out As A Blank Sheet

    Solving Problems > Print Quality is Poor ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Bidirectional Printing setting.

  • Page 96: Paper Is Smeared Or Scuffed

    Solving Problems > Print Quality is Poor The paper is curled. Solutions If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an angle. Place the paper on a flat surface to check if it is curled. If it is, flatten it. The paper is loaded incorrectly.

  • Page 97: Printed Photos Are Sticky

    Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.

  • Page 98: Colors In The Printout Differ From Those On The Display

    Solving Problems > Print Quality is Poor Colors in the Printout Differ from Those on the Display The color properties for the display device you are using have not been adjusted correctly. Solutions Display devices such as computer screens have their own display properties. If the display is unbalanced, the images are not displayed with proper brightness and colors.

  • Page 99: Edges Of The Image Are Cropped During Borderless Printing

    Solving Problems > Print Quality is Poor Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless. Select a paper type that supports borderless printing. ❏...

  • Page 100: Printed Characters Are Incorrect Or Garbled

    Solving Problems > Print Quality is Poor The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Rear Paper Feeder” on page 26 &...

  • Page 101: The Printed Image Is Inverted

    Cannot Select Paper Type or Paper Source in Printer Driver A genuine Epson printer driver has not been installed. If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 102: Checking Lights And Printer Status

    Related Information “Checking if a genuine Epson printer driver is installed - Windows” on page 62 & “Checking if a genuine Epson printer driver is installed - Mac OS” on page 64 & Checking Lights and Printer Status Lights on the control panel indicates the status of the printer.
  • Page 103 Solving Problems > Checking Lights and Printer Status Light Status Solutions An ink cartridge is expended or there is To ensure you receive premium print quality and to insufficient ink in the cartridge to charge the help protect your print head, a variable ink safety ink.
  • Page 104 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. A printer error has occurred. Remove any paper inside the printer. Turn the power off and on again.

  • Page 105: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 106: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 2. Remove the jammed paper. Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction. 3. Close the printer cover. Preventing Paper Jams Check the following if paper jams occur frequently.

  • Page 107: It Is Time To Replace The Ink Cartridges

    ❏ Epson recommends using the ink cartridge before the date printed on the package. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 108 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 109: Replacing Ink Cartridges

    Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is Off) ❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge.
  • Page 110 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is Off) 2. Hold down the button for 10 seconds. The ink cartridge holder moves to the replacement position. Note: To cancel ink cartridge replacement, keep the ink cartridges installed and turn off the printer. 3.
  • Page 111 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is Off) 4. Remove only the yellow tape. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. 5.

  • Page 112: Replacing Ink Cartridges (When Ink Light Is On Or Flashing)

    Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 6. Insert the new ink cartridge, and then press it down firmly. 7. Close the printer cover. 8.
  • Page 113 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 1. Open the printer cover. 2. Operate the printer's buttons to move the ink cartridge holder. Note: Replace the cartridge that stops at the icon.
  • Page 114 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 3. Press the button again. The ink cartridge holder moves to the replacement position. 4. When replacing the ink cartridge, gently shake the new black ink cartridge four or five times and then remove it from its package.
  • Page 115 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 5. Remove only the yellow tape. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. 6.

  • Page 116: Continue Printing Temporarily Without Replacing Ink Cartridges

    Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In 7. Insert the new ink cartridge, and then press it down firmly. 8. Close the printer cover. 9. Press the button. Ink charging starts.
  • Page 117 Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 118 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again. 1.
  • Page 119 ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 120: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.

  • Page 121: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Note: Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase. Operations are Slow Printing Is Too Slow The following causes can be considered.

  • Page 122: Operation Sounds Are Loud

    EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3. However, it may not be available when the printer is accessed over a network or is used as a shared...

  • Page 123: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 124 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 125: Product Information

    Product Information Paper Information..........126 Consumable Products Information.

  • Page 126: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 127 Loading Capacity (Envelopes) Envelope #10, Envelope DL, Envelope C6 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏...

  • Page 128: Unavailable Paper Types

    “Available Paper and Capacities” on page 126 & Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 126 & Commercially Available Paper ❏ Plain paper, Copy paper Related Information “Available Paper and Capacities”...

  • Page 129: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Not all cartridges are available in all regions. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.
  • Page 130 Product Information > > Software Information Application for Printing from a Computer (Windows Printer Driver) Note: You can change the language of the printer driver. Select the language you want to use from the Language setting on the Maintenance tab. Accessing the printer driver from applications To make settings that apply only to the application you are using, access from that application.

  • Page 131: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Configuring Printer Operations (Web Config) Application for Printing from a Computer (Mac OS Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results.

  • Page 132: Application For Updating Software And Firmware (Epson Software Updater)

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 133 Product Information > > Product Specifications Printer Specifications Plain Paper 64 to 90 g/m2 Weight of Paper Envelopes 75 to 100 g/m2 Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 134: Interface Specifications

    Product Information > > Product Specifications Network Specifications Interface Specifications For Computer Hi-Speed USB USB 3.0 cables are not supported. Network Specifications Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Connection Modes *2*3 Infrastructure, Wi-Fi Direct (Simple AP) Wireless Securities WEP (64/128bit), WPA2-PSK (AES) , WPA3-SAE (AES) IEEE802.11n is only available for the HT20.

  • Page 135: Dimensions

    IPv4, IPv6 Windows Vista or later ✓ Bonjour Printing (Mac OS) IPv4, IPv6 IPP Printing (Windows, Mac IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 Remote Print) Network Scanning Epson Scan 2 IPv4, IPv6 Epson ScanSmart IPv4 Event Manager IPv4...

  • Page 136: Electrical Specifications

    Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 137: System Requirements

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 138 Product Information > > Regulatory Information Restrictions on Copying ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials.

  • Page 139: Where To Get Help

    Contacting Epson Support........

  • Page 140: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 141: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 142: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 143: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: ❏ Sales enquiries and product information ❏ Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 144: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 145: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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