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Solving Problems
The Image Quality of the Sent Fax is Poor
The following causes can be considered.
The resolution is set to low.
Solutions
If you do not know the performance of the sender's fax machine, set the following before sending a fax.
❏ Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.
❏ Select Fax > Fax Settings and then enable Direct Send.
Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax
may be sent at a lower resolution.
ECM setting is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the
control panel. This may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
An Image of the Reverse Side of the Original Appears in the Sent Fax
The following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
"Placing Originals" on page 31
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The density setting is high when sending faxes.
Solutions
Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting.
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Printing, Copying, Scanning, and Faxing Quality is Poor
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The Quality of the Sent Fax is Poor
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