Dell Inspiron 5583 Service Manual
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Dell Inspiron 5583 Service Manual

Dell Inspiron 5583 Service Manual

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Inspiron 5583
Service Manual
Regulatory Model: P86F
Regulatory Type: P86F001
November 2020
Rev. A01

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Summary of Contents for Dell Inspiron 5583

  • Page 1 Inspiron 5583 Service Manual Regulatory Model: P86F Regulatory Type: P86F001 November 2020 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................9 Before you begin .................................9 Chapter 2: After working inside your computer................10 Chapter 3: Safety instructions..................... 11 Electrostatic discharge—ESD protection........................11 ESD field service kit ................................. 12 Transporting sensitive components..........................13 Chapter 4: Recommended tools....................14 Chapter 5: Screw list........................
  • Page 4 Chapter 13: Replacing the memory modules.................34 Procedure ...................................34 Replacing the speakers..............................34 Procedure ..................................34 Post-requisites................................35 Chapter 14: Removing the wireless card..................36 Prerequisites..................................36 Procedure....................................36 Chapter 15: Replacing the wireless card..................38 Procedure....................................38 Post-requisites...................................39 Chapter 16: Removing the optical-drive connector board............40 Procedure....................................40 Chapter 17: Replacing the optical-drive connector board.............
  • Page 5 Post-requisites...................................56 Chapter 26: Removing the speakers.................... 57 Prerequisites..................................57 Procedure....................................57 Chapter 27: Replacing the speakers.................... 59 Procedure ..................................59 Post-requisites...................................60 Chapter 28: Removing the touchpad.................... 61 Prerequisites..................................61 Procedure.....................................61 Chapter 29: Replacing the touchpad....................63 Procedure ...................................63 Post-requisites...................................64 Chapter 30: Removing the heat sink.................... 65 Prerequisites..................................65 Procedure....................................65 Chapter 31: Replacing the heat sink.....................67...
  • Page 6 Procedure....................................82 Chapter 37: Replacing the power-button board................85 Procedure ..................................85 Post-requisites...................................86 Chapter 38: Removing the power button with fingerprint reader..........87 Prerequisites..................................87 Procedure.................................... 87 Chapter 39: Replacing the power button with fingerprint reader..........89 Procedure ...................................89 Post-requisites...................................90 Chapter 40: Removing the display assembly................91 Prerequisites..................................91 Procedure.....................................91 Chapter 41: Replacing the display assembly.................94...
  • Page 7 Prerequisites..................................111 Procedure....................................111 Chapter 49: Replacing the camera....................113 Procedure ..................................113 Post-requisites.................................. 114 Chapter 50: Removing the display panel..................115 Prerequisites..................................115 Procedure...................................115 Chapter 51: Replacing the display panel..................118 Procedure ..................................118 Post-requisites.................................. 119 Chapter 52: Removing the display hinges...................120 Prerequisites..................................120 Procedure..................................120 Chapter 53: Replacing the display hinges...................
  • Page 8 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................135 Running the ePSA diagnostics..........................136 System-diagnostic lights..............................136 Enabling Intel Optane memory............................137 Disabling Intel Optane memory.............................137 WiFi power cycle................................138 Drain residual flea power (perform hard reset)......................138 Chapter 61: Getting help and contacting Dell................139 Contents...

  • Page 9: Chapter 1: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 12: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Safety instructions...

  • Page 13: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 14: Chapter 4: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Flat-head screwdriver ● Plastic scribe Recommended tools...

  • Page 15: Chapter 5: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 16 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Power-button board Palm-rest and keyboard M2x2 assembly Solid-state drive/Intel Palm-rest and keyboard M2x3 Optane assembly System board Palm-rest and keyboard M2x3 assembly System board Palm-rest and keyboard M2x2 assembly Touchpad bracket...

  • Page 17: Chapter 6: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task Steps 1. Remove the screw (M2x3) that secures the optical-drive assembly to the palm-rest and keyboard assembly.
  • Page 18 6. Pull the optical-drive bezel carefully to remove it from the optical drive. Removing the optical drive...

  • Page 19: Chapter 7: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.
  • Page 20 Replacing the optical drive...

  • Page 21: Chapter 8: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites About this task Remove the optical drive.
  • Page 22 4. Using a plastic scribe, pry the base cover starting from notches located at the top-left corner of the computer base. 5. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other components from your computer.
  • Page 23 7. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 24: Chapter 9: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the battery cable to the system board, if applicable.
  • Page 25 3. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 4. Replace the five screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the two screws (M1.2x1.2) that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...

  • Page 26: Post-Requisites

    Post-requisites About this task Replace the optical drive. Replacing the base cover...

  • Page 27: Chapter 10: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 28 Removing the battery...

  • Page 29: Chapter 11: Replacing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 30: Post-Requisites

    Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the battery...

  • Page 31: Chapter 12: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the...

  • Page 32: Procedure

    Procedure About this task NOTE: Depending on the configuration ordered, your computer may come installed with one or two memory modules. Steps 1. Locate the memory module(s) on your computer. Removing the memory modules...
  • Page 33 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 34: Chapter 13: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Depending on the configuration ordered, your computer may come installed with one or two memory modules.

  • Page 35: Post-Requisites

    2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the memory modules...

  • Page 36: Chapter 14: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 37 4. Using a plastic scribe, disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Removing the wireless card...

  • Page 38: Chapter 15: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 39: Post-Requisites

    Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the wireless card...

  • Page 40: Chapter 16: Removing The Optical-Drive Connector Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Lift the latch and disconnect the optical-drive connector-board cable from the system board.

  • Page 41: Chapter 17: Replacing The Optical-Drive Connector Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw hole on the optical-drive connector board with the screw hole on the palm-rest and keyboard assembly.

  • Page 42: Chapter 18: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Remove the display cable from the routing guides on the fan.

  • Page 43: Chapter 19: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard board assembly.

  • Page 44: Chapter 20: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 45: Chapter 21: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 46: Chapter 22: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: The M.2 card slot on your computer may support the following configurations: ●...
  • Page 47 3. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm-rest and keyboard assembly. 4. Lift the solid-state drive/Intel Optane at an angle and remove it from the solid-state drive/Intel Optane slot. Removing the solid-state drive/Intel Optane...

  • Page 48: Chapter 23: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 49: Procedure

    Procedure About this task NOTE: The M.2 card slot on your computer may support the following configurations: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive ● M.2 2280 Intel Optane NOTE: Depending on the configuration installed a thermal shield may be installed in your computer. If no thermal shield is installed skip steps 4 and 5.
  • Page 50 NOTE: If available, replace the thermal shield after replacing the solid-state drive/Intel Optane. 4. Align the screw hole on the thermal shield with the screw hole on the palm-rest and keyboard assembly. 5. Replace the screw (M2x3) that secures the thermal shield to the palm-rest and keyboard assembly. Replacing the solid-state drive/Intel Optane...
  • Page 51 Replacing the solid-state drive/Intel Optane...

  • Page 52: Chapter 24: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 53 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard-drive bracket off the hard drive. Removing the hard drive...
  • Page 54 Removing the hard drive...

  • Page 55: Chapter 25: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 56: Post-Requisites

    4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. 5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 6. Connect the hard-drive cable to the system board and close the latch to secure the cable. Post-requisites Steps 1.

  • Page 57: Chapter 26: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 58 Removing the speakers...

  • Page 59: Chapter 27: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 60: Post-Requisites

    Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the speakers...

  • Page 61: Chapter 28: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 62 Removing the touchpad...

  • Page 63: Chapter 29: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touchpad is equal.

  • Page 64: Post-Requisites

    Post-requisites Steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive. Replacing the touchpad...

  • Page 65: Chapter 30: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 66 Removing the heat sink...

  • Page 67: Chapter 31: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 68: Post-Requisites

    Post-requisites Steps 1. Replace the fan. 2. Replace the base cover. 3. Replace the optical drive. Replacing the heat sink...

  • Page 69: Chapter 32: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the...
  • Page 70 7. Lift the palm-rest and keyboard assembly at an angle. 8. Slide and remove the palm-rest and keyboard assembly off the display assembly. Removing the power-adapter port...
  • Page 71 9. After performing all the above steps, you are left with display assembly. Removing the power-adapter port...

  • Page 72: Procedure

    Procedure Steps 1. Remove the four screws (M2.5x5) that secure the right hinge to the system board and palm-rest and keyboard assembly. 2. Lift the right hinge. 3. Disconnect the power-adapter port cable from the system board. 4. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 5.
  • Page 73 Removing the power-adapter port...

  • Page 74: Chapter 33: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 75: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm-rest and keyboard assembly.
  • Page 76 3. Using the alignment posts, press the hinges down on the system board and the palm-rest and keyboard assembly. 4. Replace the six screws (M2x2.5) that secure the left and right hinges to the system board and palm-rest and keyboard assembly.

  • Page 77: Post-Requisites

    Post-requisites Steps 1. Replace the wireless card. 2. Replace the base cover. 3. Replace the optical drive. Replacing the power-adapter port...

  • Page 78: Chapter 34: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Prerequisites CAUTION: Disconnecting the I/O board resets the BIOS setup program’s settings to default. Before disconnecting the I/O board, it is recommended to note the BIOS setup program’s settings.
  • Page 79 Removing the I/O board...

  • Page 80: Chapter 35: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly.
  • Page 81 3. Replace the base cover. 4. Replace the optical drive. Replacing the I/O board...

  • Page 82: Chapter 36: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the base cover.
  • Page 83 4. Open the latch and disconnect the power-button board cable from the system board. 5. Peel the power-button board cable off the palm-rest and keyboard assembly. 6. Remove the two screws (M2x2) that secure the power-button board. 7. Lift the power-button board, along with the cable, off the palm-rest and keyboard assembly. Removing the power-button board...
  • Page 84 Removing the power-button board...

  • Page 85: Chapter 37: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment posts, place the power-button board along with its cable onto the palm-rest and keyboard assembly.

  • Page 86: Post-Requisites

    Post-requisites Steps 1. Replace the fan. 2. Replace the base cover. Replacing the power-button board...

  • Page 87: Chapter 38: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 88 Removing the power button with fingerprint reader...

  • Page 89: Chapter 39: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 90: Post-Requisites

    Post-requisites Steps 1. Replace the power-button board. 2. Replace the fan. 3. Replace the hard drive. 4. Replace the battery. 5. Replace the base cover. 6. Replace the optical drive. Replacing the power button with fingerprint reader...

  • Page 91: Chapter 40: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 92 7. Lift the palm-rest and keyboard assembly at an angle. 8. Slide and remove the palm-rest and keyboard assembly off the display assembly. Removing the display assembly...
  • Page 93 9. After performing all the above steps, you are left with display assembly. Removing the display assembly...

  • Page 94: Chapter 41: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm-rest and keyboard assembly.

  • Page 95: Post-Requisites

    6. Slide the display cable to the connector on the system board and close the latch to secure the cable. 7. Replace the tape that secures the display-cable latch to the system board. 8. Connect the optical-drive connector board cable to the optical-drive board. Post-requisites Steps 1.

  • Page 96: Chapter 42: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 97 3. Disconnect the power-adapter port cable from the system board. 4. Disconnect the speaker cable from the system board. 5. Open the latch and disconnect the keyboard from the system board. 6. Open the latch and disconnect the touchpad cable from the system board. 7.
  • Page 98 12. Remove the two screws (M2x2) that secure the system board to palm-rest and keyboard assembly. 13. Remove the two screws (M2x3) that secure the system board to palm-rest and keyboard assembly. 14. Lift the system board off the palm-rest and keyboard assembly. Removing the system board...
  • Page 99 Removing the system board...

  • Page 100: Chapter 43: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 101 4. Slide the fingerprint reader cable into the connector on the system board and close the latch. NOTE: Skip this step if your computer was shipped without a fingerprint reader installed. 5. Slide the power-button board cable into the connector on the system board and close the latch. 6.
  • Page 102 13. Close the right display hinge. 14. Replace the four screws (M2.5x5) that secure the right hinge to the system board and palm-rest and keyboard assembly. Replacing the system board...

  • Page 103: Post-Requisites

    Steps 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 104: Chapter 44: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 105 Removing the palm-rest and keyboard assembly...

  • Page 106: Chapter 45: Replacing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task Place the palm-rest and keyboard assembly on a flat and clean surface.
  • Page 107 3. Replace the power-button board. 4. Replace the board. 5. Replace the display assembly. 6. Replace the power-adapter port. 7. Replace the touchpad. 8. Replace the hard drive. 9. Replace the speakers. 10. Replace the wireless card. 11. Replace the solid-state drive/Intel Optane.

  • Page 108: Chapter 46: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 109 Removing the display bezel...

  • Page 110: Chapter 47: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

  • Page 111: Chapter 48: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 112 Removing the camera...

  • Page 113: Chapter 49: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the camera cable to the camera module.

  • Page 114: Post-Requisites

    Post-requisites Steps 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive. Replacing the camera...

  • Page 115: Chapter 50: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 116 3. Peel the tape adhering the display cable to the back of the display panel. 4. Lift the latch and disconnect the display cable from the display-panel cable connector. 5. Lift the display panel away from the display back-cover and antenna assembly. Removing the display panel...
  • Page 117 Removing the display panel...

  • Page 118: Chapter 51: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the display panel on a flat and clean surface.

  • Page 119: Post-Requisites

    Post-requisites Steps 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive. Replacing the display panel...

  • Page 120: Chapter 52: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 121 Removing the display hinges...

  • Page 122: Chapter 53: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the display hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 123: Post-Requisites

    Post-requisites Steps 1. Replace the display panel. 2. Replace the display bezel. 3. Replace the display assembly. 4. Replace the wireless card. 5. Replace the base cover. 6. Replace the optical drive. Replacing the display hinges...

  • Page 124: Chapter 54: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 125 Removing the display cable...

  • Page 126: Chapter 55: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps Route the display cable through the routing guides on the display back-cover and antenna assembly.
  • Page 127 7. Replace the optical drive. Replacing the display cable...

  • Page 128: Chapter 56: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 129 Removing the display back-cover and antenna assembly...

  • Page 130: Chapter 57: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps Place the display back-cover and antenna assembly on a clean and flat surface.
  • Page 131 3. Replace the display panel. 4. Replace the camera. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the wireless card. 8. Replace the base cover. 9. Replace the optical drive. Replacing the display back-cover and antenna assembly...

  • Page 132: Chapter 58: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 133: Chapter 59: System Setup

    Steps 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 134: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 135: Chapter 60: Troubleshooting

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 136: Running The Epsa Diagnostics

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 3. Diagnostic-light LED codes...

  • Page 137: Enabling Intel Optane Memory

    Table 3. Diagnostic-light LED codes (continued) Diagnostic light codes Problem description (Amber,White) System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure - SBIOS message Coin-cell battery failure PCI, video card/chip failure...

  • Page 138: Wifi Power Cycle

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 www.dell.com/support. Troubleshooting...

  • Page 139: Chapter 61: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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