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Summary of Contents for Dell Inspiron 5585
- Page 1 Inspiron 5585 Service Manual Regulatory Model: P77F Regulatory Type: P77F002 October 2022 Rev. A03...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Chapter 2: After working inside your computer................8 Chapter 3: Safety instructions...................... 9 Electrostatic discharge—ESD protection........................9 ESD field service kit ................................. 10 Transporting sensitive components..........................11 Chapter 4: Recommended tools....................12 Chapter 5: Screw list........................ - Page 4 Post-requisites................................... 27 Chapter 14: Removing the coin-cell battery................. 28 Prerequisites..................................28 Procedure....................................28 Chapter 15: Replacing the coin-cell battery................. 29 Procedure....................................29 Post-requisites...................................29 Chapter 16: Removing the fan..................... 30 Prerequisites..................................30 Procedure....................................30 Chapter 17: Replacing the fan...................... 31 Procedure.....................................31 Post-requisites..................................31 Chapter 18: Removing the solid-state drive................. 32 Prerequisites..................................32 Procedure....................................32 Chapter 19: Replacing the solid-state drive.................
- Page 5 Post-requisites................................... 44 Chapter 26: Removing the speakers.................... 45 Prerequisites..................................45 Procedure....................................45 Chapter 27: Replacing the speakers.................... 46 Procedure....................................46 Post-requisites...................................46 Chapter 28: Removing the heat sink.................... 47 Prerequisites..................................47 Procedure (applicable only to computers shipped with integrated graphics card).......... 47 Procedure (applicable only to computers shipped with discrete graphics card)..........47 Chapter 29: Replacing the heat sink....................
- Page 6 Chapter 37: Replacing the system board..................61 Procedure.................................... 61 Post-requisites...................................62 Entering the Service Tag in the BIOS setup program....................62 Chapter 38: Removing the palm-rest and keyboard assembly............64 Prerequisites..................................64 Procedure....................................64 Chapter 39: Replacing the palm-rest and keyboard assembly............66 Procedure....................................66 Post-requisites...................................66 Chapter 40: Device drivers......................
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Page 7: Chapter 1: Before Working Inside Your Computer
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >... -
Page 8: Chapter 2: After Working Inside Your Computer
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. -
Page 9: Chapter 3: Safety Instructions
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 10: Esd Field Service Kit
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 11: Transporting Sensitive Components
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. -
Page 12: Chapter 4: Recommended Tools
Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Recommended tools... -
Page 13: Chapter 5: Screw List
Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. - Page 14 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Power-button board Palm rest and keyboard M2x3 assembly Power button with Palm rest and keyboard M2x2 fingerprint reader assembly (optional) Solid-state drive Palm rest and keyboard M2x2.2 assembly System board Palm rest and keyboard...
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Page 15: Chapter 6: Removing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. - Page 16 NOTE: The following steps are applicable only if you want to further remove other components from your computer. 5. Peel the tape that secures the battery cable to the system board. 6. Peel the tape that secures the battery cable connection to the system board. 7.
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Page 17: Chapter 7: Replacing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Steps 1 and 2 are applicable only if you have disconnected the battery prior to removing other components from your computer. - Page 18 6. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 7. Replace the 6 screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...
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Page 19: Chapter 8: Removing The Battery
Lithium-ion battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. ● Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and resellers. Prerequisites Remove the base cover. Procedure 1. - Page 20 4. Remove the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 5. Lift the battery off the palm-rest and keyboard assembly. 6. Press and hold the power button for five seconds to ground the computer and drain the flea power. Removing the battery...
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Page 21: Chapter 9: Replacing The Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. -
Page 22: Post-Requisites
Post-requisites Replace the base cover. Replacing the battery... -
Page 23: Chapter 10: Removing The Memory Modules
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. -
Page 24: Chapter 11: Replacing The Memory Modules
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Lift the flap from the memory module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. -
Page 25: Chapter 12: Removing The Wireless Card
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. - Page 26 Removing the wireless card...
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Page 27: Chapter 13: Replacing The Wireless Card
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer: Table 2. -
Page 28: Chapter 14: Removing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. -
Page 29: Chapter 15: Replacing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery assembly to the palm-rest and keyboard assembly. -
Page 30: Chapter 16: Removing The Fan
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. -
Page 31: Chapter 17: Replacing The Fan
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. -
Page 32: Chapter 18: Removing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. - Page 33 Removing the solid-state drive...
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Page 34: Chapter 19: Replacing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. -
Page 35: Chapter 20: Removing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. - Page 36 4. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 5. Lift the hard-drive bracket off the hard drive. Removing the hard drive...
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Page 37: Chapter 21: Replacing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. -
Page 38: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the hard drive... -
Page 39: Chapter 22: Removing The I/O Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 40: Chapter 23: Replacing The I/O Board
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. -
Page 41: Chapter 24: Removing The Touchpad
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 42 Removing the touchpad...
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Page 43: Chapter 25: Replacing The Touchpad
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. -
Page 44: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the touchpad... -
Page 45: Chapter 26: Removing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 46: Chapter 27: Replacing The Speakers
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, align and place the speakers on the palm-rest and keyboard assembly. -
Page 47: Chapter 28: Removing The Heat Sink
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. - Page 48 2. In reverse sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. Lift the heat sink off the system board. Removing the heat sink...
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Page 49: Chapter 29: Replacing The Heat Sink
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. -
Page 50: Post-Requisites
Post-requisites Replace the base cover. Replacing the heat sink... -
Page 51: Chapter 30: Removing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 52 8. Lift the display assembly off the palm-rest and keyboard assembly. Removing the display assembly...
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Page 53: Chapter 31: Replacing The Display Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the palm-rest and keyboard assembly at an angle under the hinges on the display assembly. -
Page 54: Post-Requisites
4. Route the display cable under the routing guide. 5. Slide the display cable into the connector on the system board and close the latch to secure the cable. 6. Adhere the tape to secure the display cable to the system board. 7. -
Page 55: Chapter 32: Removing The Power Button With Fingerprint Reader
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. -
Page 56: Chapter 33: Replacing The Power Button With Fingerprint Reader
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. -
Page 57: Chapter 34: Removing The Power-Adapter Port
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. -
Page 58: Chapter 35: Replacing The Power-Adapter Port
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly. -
Page 59: Chapter 36: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. - Page 60 5. Lift the USB Type-C port bracket off the system board. 6. Disconnect the speaker cable from the system board. 7. Open the latch and disconnect the keyboard cable from the system board. 8. Open the latch and disconnect the keyboard-backlight cable (optional) from the system board. NOTE: Applicable only if your computer is shipped with a backlit keyboard.
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Page 61: Chapter 37: Replacing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. -
Page 62: Post-Requisites
6. Replace the base cover. Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Replacing the system board... - Page 63 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...
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Page 64: Chapter 38: Removing The Palm-Rest And Keyboard Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 65 Removing the palm-rest and keyboard assembly...
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Page 66: Chapter 39: Replacing The Palm-Rest And Keyboard Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a clean and flat surface. -
Page 67: Chapter 40: Device Drivers
Device drivers Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. -
Page 68: Chapter 41: System Setup
Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. -
Page 69: System Setup Options
● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●... - Page 70 Table 4. System setup options—Advanced menu (continued) Advanced Default: Enabled Virtualization Enables or disables the Virtualization technology. Default: Enabled Integrated NIC Enables or disables the on-board LAN controller. Default: Enabled USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
- Page 71 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
- Page 72 Default: Enabled WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 6. System setup options—Boot menu Boot Fast Boot Enables or disables the fast boot option.
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Page 73: Clearing Cmos Settings
Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. -
Page 74: Chapter 42: Troubleshooting
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer. -
Page 75: Running The Epsa Diagnostics
Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. -
Page 76: Flashing Bios (Usb Key)
4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. -
Page 77: Wifi Power Cycle
WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.