TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............. 4 Important information .................... 5 Safety instructions ....................5 Standards conformance ....................6 Product specifications ....................7 Disposal of the deviceCleaning .................7 Setting up the phone ....................8 Delivery Content ......................8 Attaching footstand and handset ................8 Connecting the phone .....................10 Initializing and registering the phone ..............11 Initialization ......................11...
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Attended transfer ..................24 Blind transfer ....................24 Terminating calls.....................26 Call lists ........................26 Software update ....................27 Manual update ......................27 Auto provisioning .....................27 SRAPS ........................27 Troubleshooting ....................28 Contacting Snom Support ..................28 Traces ........................28 Appendix 1 - GNU General Public License ............. 30...
Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.
• Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via the Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise.
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE, UKCA, and ISED conformity and the FCC verification. In case of malfunction contact authorized service personnel, your seller, or Snom. Additional information U.S.A.
Should you experience trouble with this equipment, please contact: Snom Technology GmbH, 1 (339) 227-6160 (select option 2) for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
D862 Short User Manual Setting up the Phone Setting up the phone Delivery Content General Public License Quick Installation Guide D862 • Base phone unit • Footstand • Handset • Handset cord • Ethernet cable • Quick Installation Guide, GNU General Public Licence...
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D862 Short User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface.
D862 Short User Manual Setting up the Phone Connecting the phone (1, 2) USB 2.0 type A USB 2.0, type A (2, 3) (2, 3) (2, 3) (2, 3) If PoE not available Not included in delivery Optional The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC power adapter (see "Product...
Setting up the Phone Initializing and registering the phone Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
D862 Short User Manual Setting up the Phone After successful registration you will see the idle screen with the registered identity in the upper left corner: Note: If the account is preceded by a red dot and the phone is not working, the server may be down, either for servicing or due to a malfunction.
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D862 Short User Manual Setting up the Phone 3. Click the slider of 24-Hour Clock from On to Off if you want to change the time format to the 12-hour AM and PM format.
D862 Short User Manual Getting to Know Your Phone Getting to know your phone At a glance The factory settings at a glance: Select the outgoing identity: Call LED Handset • Blinking fast: Incoming call • Steady light: Busy or missed call speaker •...
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D862 Short User Manual Getting to Know Your Phone Audio control keys Adjusting the volume of the ringer when the phone is idle or ringing or of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
D862 Short User Manual Getting to Know Your Phone LED indicators Call indicator The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications: • Blinking rapidly when a call is coming in.
SmartLabels, further details see page 15. User mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is user mode.
D862 Short User Manual Getting to Know Your Phone Note: Be sure to write down your admin password and your HTTP user name and password and store them in a secure place. Without the administrator PIN, you will not be able to return the phone and the web interface from user mode to administrator mode;...
D862 Short User Manual Getting to Know Your Phone Settings Phone menu Settings can be adjusted on the phone and in the Phone Manager, the phone's web interface. 1. On the idle screen, press MENU to open the main menu on the display (Fig. 1).
Apply. When you click a setting, a pop-up window with a question mark at the top appears. It contains information on the setting and a link to Snom's Service Hub where you may find more information about it, Web settings overriding manual phone settings In some cases settings activated on the web interface override manual settings on the phone.
D862 Short User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
D862 Short User Manual Using the Phone Accepting calls Using different audio devices Handset: Pick up the handset. Headset: Press Speakerphone: Press Answer or Automatically accepting calls The default is off. Turning the function on for an identity (admin mode only): on the phone's web interface click Identities, select the identity, and click SIP.
D862 Short User Manual Using the Phone Holding multiple calls The status lines at the top of the display indicate the number of calls on your phone. Two calls, one active, one on hold. Two calls, both on hold. Press to scroll through the calls.
D862 Short User Manual Using the Phone Call waiting while in a conference. • Press Reject (possible only if maximum number of participants is not exceeded) • Press Answer. The conference will be put on hold. Press Add to add the caller to the conference.
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D862 Short User Manual Using the Phone third party's phone. Blind transfer of call waiting 1. If you are in a call and want to transfer a call waiting, press Forward with the incoming call on the display. 2. On the Forward call screen, enter the number or select a call from the phone's call list.
D862 Short User Manual Using the Phone Terminating calls • When using the handset: place the handset in the cradle or press End call or • When using speakerphone or a headset: press End call or Call lists Four call lists of missed, dialed, received, and all calls are stored on the phone. They contain the number, name (if available), and the time (if the same day) or date of the calls.
4. When done, click Apply. SRAPS If you are using Snom's Secure Redirection and Provisioning Service (SRAPS), you can log in to your account via the link in the right lateral of the phone's Home page. For more information on SRAPS,...
2. Copy the settings list into the email, if Support has asked you to contact them by email. Traces Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
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D862 Short User Manual Troubleshooting Performing a PCAP Trace 1. Open the Phone Manager and click Maintenance. 2. Click Diagnostic. 3. Click the PCAP Trace tab. 4. Click Start to start recording network traffic. 5. Click Stop to end recording 6.
D862 Short User Manual Appendix Appendix 1 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY patent must be licensed for everyone‘s free use or not licensed at all. DISCLAIMER The precise terms and conditions for copying, distribution and modification follow.
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D862 Short User Manual Appendix storage or distribution medium does not bring the other work under consequence you may not distribute the Program at all. For example, the scope of this License. if a patent license would not permit royalty-free redistribution of the...
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Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111- 1307 USA If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology GmbH on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 10.- per unit.