Snom D865 Short User Manual
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Snom D865 Short User Manual

Snom D865 Short User Manual

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Short User Manual
IP Phone D865

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  • Page 1 Short User Manual IP Phone D865...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............. 4 Important information .................... 5 Safety instructions ....................5 Standards conformance ....................6 Product specifications ....................7 Disposal of the device ....................8 Cleaning ........................8 Setting up the phone ....................9 Delivery Content ......................9 Attaching footstand and handset ................9 Connecting the phone .....................11 Initializing and registering the phone ..............12 Initialization ......................12...
  • Page 3 Attended transfer ..................25 Blind transfer ....................25 Terminating calls.....................27 Call lists ........................27 Software update ....................28 Manual update ......................28 Auto provisioning .....................28 SRAPS ........................28 Troubleshooting ....................29 Contacting Snom Support ..................29 Traces ........................29 Appendix 1 - GNU General Public License ............. 31...

  • Page 4: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

  • Page 5: Important Information

    Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via the Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...

  • Page 6: Standards Conformance

    Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE, UKCA, and ISED conformity and the FCC verification. In case of malfunction contact authorized service personnel, your seller, or Snom. Additional information U.S.A.

  • Page 7: Product Specifications

    D865 Short User Manual Safety, Disposal, Cleaning of Product e. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

  • Page 8: Disposal Of The Device

    Power. Power over Ethernet (PoE), IEEE 802.3af, Class 3. If PoE is not available, one of the • following power adapters (not included in delivery) can be ordered separately: • Mass Power, model NBS12E050200UV, Snom PN 00004570 (EU, U.S.) • Rongweixin, model R122-0502000ID, Snom PN 00004571 (U.S.) Disposal of the device This device is subject to European Directive 2012/19/EU and may not be disposed of with general household garbage.

  • Page 9: Setting Up The Phone

    D865 Short User Manual Setting up the Phone Setting up the phone Delivery Content General Public License Quick Installation Guide D865 Base phone unit Footstand Handset Handset cord Ethernet cable Quick Installation Guide, GNU General Public Licence Attaching footstand and handset Note: Before attaching the footstand to the phone, plug the long end of the handset cord into the connector labelled "...
  • Page 10 D865 Short User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface.

  • Page 11: Connecting The Phone

    D865 Short User Manual Setting up the Phone Connecting the phone (1, 2) USB 2.0 type A USB 2.0, type A (2, 3) (2, 3) (2, 3) (2, 3) If PoE not available Not included in delivery Optional The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC power adapter (see "Product...

  • Page 12: Initializing And Registering The Phone

    Setting up the Phone Initializing and registering the phone Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?

  • Page 13: Correcting The Clock

    D865 Short User Manual Setting up the Phone After successful registration you will see the idle screen with the registered identity in the upper left corner: Note: If the account is preceded by a red dot and the phone is not working, the server may be down, either for servicing or due to a malfunction.
  • Page 14 D865 Short User Manual Setting up the Phone European format DD.MM.YEAR, e.g. 23.11.2022. 3. Click the slider of 24-Hour Clock from On to Off if you want to change the time format to the 12-hour AM and PM format.

  • Page 15: Getting To Know Your Phone

    D865 Short User Manual Getting to Know Your Phone Getting to know your phone At a glance The factory settings at a glance: Select the outgoing identity: Call LED Handset • Blinking fast: Incoming call • Steady light: Busy or missed call speaker •...
  • Page 16 D865 Short User Manual Getting to Know Your Phone Audio control keys Adjusting the volume of the ringer when the phone is idle or ringing or of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

  • Page 17: Led Indicators

    D865 Short User Manual Getting to Know Your Phone LED indicators Call indicator The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications: • Blinking rapidly when a call is coming in.

  • Page 18: Hard Keys

    Getting to Know Your Phone Hard keys Hard keys are an integral part of the D865 phone user interface (PUI) and allow user input and interaction. Please refer to chapter "At a glance" on page 15 to identify hard keys on the phone and learn about their factory values.

  • Page 19: Setting Http User Name And Password

    D865 Short User Manual Getting to Know Your Phone Note: Be sure to write down your admin password and your HTTP user name and password and store them in a secure place. Without the administrator PIN, you will not be able to return the phone and the web interface from user mode to administrator mode;...

  • Page 20: Settings

    D865 Short User Manual Getting to Know Your Phone Settings Phone menu Settings can be adjusted on the phone and in the Phone Manager, the phone's web interface. 1. On the idle screen, press MENU to open the main menu on the display (Fig. 1).

  • Page 21: Directory

    Apply. When you click a setting, a pop-up window with a question mark at the top appears. It contains information on the setting and a link to Snom's Service Hub where you may find more information about it, Web settings overriding manual phone settings In some cases settings activated on the web interface override manual settings on the phone.

  • Page 22: Using The Phone

    D865 Short User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 23: Accepting Calls

    D865 Short User Manual Using the Phone Accepting calls Using different audio devices Handset: Pick up the handset. Headset: Press Speakerphone: Press Answer or Automatically accepting calls The default is off. Turning the function on for an identity (admin mode only): on the phone's web interface click Identities, select the identity, and click SIP.

  • Page 24: Conference

    D865 Short User Manual Using the Phone Holding multiple calls The status lines at the top of the display indicate the number of calls on your phone. Two calls, one active, one on hold. Two calls, both on hold. Press to scroll through the calls.

  • Page 25: Transferring Calls

    D865 Short User Manual Using the Phone • Call waiting while in a conference. • Press Reject (possible only if maximum number of participants is not exceeded) • Press Answer. The conference will be put on hold. Press Add to add the caller to the conference.
  • Page 26 D865 Short User Manual Using the Phone Blind transfer of call waiting • 1. If you are in a call and want to transfer a call waiting, press Forward with the incoming call on the display. 2. On the Forward call screen, enter the number or select a call from the phone's call list.

  • Page 27: Terminating Calls

    D865 Short User Manual Using the Phone Terminating calls When using the handset: place the handset in the cradle or press End call or • When using speakerphone or a headset: press End call or • Call lists Four call lists of missed, dialed, received, and all calls are stored on the phone. They contain the number, name (if available), and the time (if the same day) or date of the calls.

  • Page 28: Software Update

    4. When done, click Apply. SRAPS If you are using Snom's Secure Redirection and Provisioning Service (SRAPS), you can log in to your account via the link in the right lateral of the phone's Home page. For more information on SRAPS,...

  • Page 29: Troubleshooting

    2. Copy the settings list into the email, if Support has asked you to contact them by email. Traces Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
  • Page 30 D865 Short User Manual Troubleshooting Performing a PCAP Trace 1. Open the Phone Manager and click Maintenance. 2. Click Diagnostic. 3. Click the PCAP Trace tab. 4. Click Start to start recording network traffic. 5. Click Stop to end recording 6.

  • Page 31: Appendix 1 - Gnu General Public License

    D865 Short User Manual Appendix Appendix 1 - GNU General Public License that everyone understands that there is no warranty for this free COPYRIGHT NOTICE AND WARRANTY software. If the software is modified by someone else and passed on, DISCLAIMER...
  • Page 32 D865 Short User Manual Appendix These requirements apply to the modified work as a whole. If are prohibited by law if you do not accept this License. Therefore, identifiable sections of that work are not derived from the Program, by modifying or distributing the Program (or any work based on the...
  • Page 33 Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111- 1307 USA If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology GmbH on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 10.- per unit.
  • Page 34 Manufacturer: office.uk@snom.com VTech Telecommunications Ltd. Snom Technology GmbH 23/F., Tai Ping Industrial Centre, Block 1, 130 avenue Joseph Kessel 57 Ting Kok Road, Tai Po 78960 Voisins-le-Bretonneux, France HONG KONG office.fr@snom.com Your specialist retailer: © 2023 Snom Technology GmbH v1.0...

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