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Guarantee:
All Maxview products come with a guarantee whether you have purchased your product directly from Maxview
or one of our authorised stockists.
Your new Connect system is thoroughly inspected and tested before leaving the factory and is covered by our 3
year guarantee.
How do I claim on my guarantee?
In the unlikely event that you have an issue with your product please contact our Customer Services Team on
+44 (0) 1553 811000
or email support@maxview.co.uk. You will need to retain your proof of purchase as we will
ask for this along with the model and serial number of your product.
In no event shall Maxview be liable for any indirect, incidental or consequential damages from the sale or use
of the product. This disclaimer applies both during and after terms of the guarantee. This does not affect your
statutory rights.
Terms and Conditions of the Guarantee
a) Your guarantee starts from the date you purchased your item. Your guarantee will be valid from date of
manufacture if you are unable to provide a proof of purchase.
b) A guarantee authorisation must be obtained from Maxview prior to work commencing.
c) Maxview is responsible for the cost of a replacement part if the original part is determined to be defective
under the terms of the guarantee.
d) Any replacement parts required will be supplied, by return, on receipt of the faulty part.
e) Any work requiring replacement parts will only be sanctioned on receipt of proof of the broken part.
The customer is responsible for the cost of replacement parts after the guarantee period has expired.
f) Our guarantee is "Back To Base." No travelling costs will be paid.
g) Parts that suffer breakdown and/or failure due to flooding/water ingress or abrasive cleaning caused by
solutions and/or Pressure Washers are not covered under our guarantee.
h) Our guarantee does not cover installation or external wiring
i) Our guarantee does not apply where:
- The product has been abused, misused, improperly installed or improperly maintained
- Repairs have been made or attempted by a third party other than Maxview.
- Repairs are required due to normal wear and tear
- Modifications have been made to the product
- Circumstances beyond the control of Maxview that have caused the product to no longer operate correctly
- Customer cannot provide proof of purchase
- The ignition cable is not installed
- The antenna unit or control box has been opened
Full terms and conditions of our guarantee can be found on our website
www.maxview.co.uk
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