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General Faults & FAQs
No power to control box
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Check fuse
•
Check power cable connection
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Leisure battery voltage is low
Fuse blows repeatedly
•
Check fuse rating is 4A
•
Check antenna unit is not obstructed
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Contact Maxview Customer Service +44 01553 811000
Antenna searching correctly but not locating a satellite
•
After 15 minutes of searching, the satellite dish will return to the park position.
This means the system was unable to locate the chosen satellite.
•
Ensure all cable connections are correct at the rear of the control box. See instructions above for
more information
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Ensure you have clear line of sight to the south sky
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Try selecting a different satellite. If your system locks on to a different satellite, you may require a
software update. Use the Connect app to check if satellite updates are available
•
Contact Maxview Customer Service
My Connect has locked on but I am still unable to see a picture
•
Ensure your satellite receiver is set to the same satellite as your Connect. For UK channels you will
need to ensure both the receiver and Connect are set to Astra 28. Perform a channel search on your
TV/receiver as the channel you have selected may have moved or may not exist anymore.
Note-new channels are normally added to the bottom of the channel list. See receiver instructions.
•
The Connect can lock onto a satellite without connection to a receiver. Check the connections
between the Connect Control Box, receiver and TV.
My satellite dish is stuck in an elevated position
Unfortunately, your Connect may need to be serviced by an installer. Contact your dealer or our Customer
Service Team, with your model number and serial number to hand.
It is important you DO NOT travel until the antenna unit has been lowered or removed:
•
If the dish is facing the rear of the vehicle, with the use of a 17mm spanner it is possible to loosen
the 2 main bolts to lower the dish arm. Once the arm has been collapsed, retighten the bolts before travelling.
•
Alternatively you will need to remove the antenna unit from the roof by releasing the 6 x M6 Nuts.
Carefully lift and place antenna unit on its side so that the underneath is accessible. Remove plastic
connector covers with a pozi no2 screwdriver. Disconnect cables so that antenna unit can be removed
from the roof. Make sure cables are secured to the roof before travelling.
I have replaced the Fuse in the control box but it continues to blow repeatedly
•
Ensure the Fuse rating is 4A
•
Ensure the antenna is not obstructed when moving
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