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2 year guarantee
Every Maxview Antenna is covered by the following 2 year parts limited guarantee from the date of original
purchase.
How do I claim on my guarantee?
In the unlikely event that you have an issue with your product please contact our Customer Services Team on
+44 (0) 1553 811000
or email support@maxview.co.uk. You will need to retain your proof of purchase.
In no event shall Maxview be liable for any indirect, incidental or consequential damages from the sale or use
of the product. This disclaimer applies both during and after terms of the guarantee. This does not affect your
statutory rights.
Due to expanding and changing telecommunications market, Maxview cannot be held responsible for changes
made to communication services. Software updates to address such issues are not covered under guarantee.
Terms and Conditions of the Guarantee
a) Your guarantee starts from the date you purchased your item. Your guarantee will be valid from date of
manufacture if you are unable to provide a proof of purchase.
b) A guarantee authorisation must be obtained from Maxview prior to work commencing.
c) Maxview is responsible for the cost of a replacement part if the original part is determined to be defective
under the terms of the guarantee.
d) Any replacement parts required will be supplied, by return, on receipt of the faulty part.
e) Any work requiring replacement parts will only be sanctioned on receipt of proof of the broken part.
The customer is responsible for the cost of replacement parts after the guarantee period has expired.
f) Our guarantee is "Back To Base." No travelling costs will be paid.
g) Parts that suffer breakdown and/or failure due to flooding/water ingress or abrasive cleaning caused by
solutions and/or Pressure Washers are not covered under our guarantee.
h) Our guarantee does not cover installation or external wiring.
This guarantee also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
• The product has been installed without the use of a Maxview mounting bracket designed for the product.
• Repairs have been made or attempted by others that are not certified by Maxview to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The antenna unit has been opened without authorisation.
• Damage has been caused by power washing.
• Circumstances beyond the control of Maxview cause the product to no longer operate correctly.
• Customer is not the original owner.
Certification and Environment
The Antenna has been designed, constructed and marketed in compliance with
the safety and product requirements of the relevant EEC Directives.
Products marked with the crossed out wheely bin must not be disposed of with normal household
waste but made available for separate household collection. Separate collection of used products
and their packaging allows materials to be recycled and used again. Re use of recycled materials
helps prevent environmental pollution and reduces the demand for raw materials.
UK Conformity Assessed (UKCA) marking is a certification mark that indicates conformity with
the applicable requirements for products sold within Great Britain.
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