Conference Calling; Transferring A Call - Cisco 7965G Quick Reference Manual

CALNET 3: Cisco Hosted Collaboration Solution from AT&T: Quick reference guide

Conference calling

To add a person to an existing call:

Press the Conference soft key.

Enter the number of the second person.

When they answer, press the Conference
soft key again.

Repeat these steps to add additional parties
to the conference all, for a total of 8
participants (you plus 7 others).
To merge an active call with one on hold:

Press the Select soft key to select the
current caller.

Use the scroll button to highlight the other
caller.

For each highlighted user, press the Select
soft key.

Press Join soft key to combine all selected
callers to one conference call.
To view a list of conference participants:

Press the ConfList soft key.

The initiator's name will be marked with
an asterisk.

Press the Update soft key periodically to
update the screen status.
To remove a participant from the conference call:

Use the scroll button to highlight the
person's name.

Press the remove key.
Notes:
While on a conference call:

Pressing the Hold soft key will allow the
other parties to talk amongst themselves
but they cannot hear you.

The initiator can hang up and the other
parties will stay connected.

The initiator is the only person that can add
or remove participants from the conference.
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Transferring a call

Transferring calls releases the call from your phone.
Call transfer:
Allows you to speak privately to the receiving party
before completing the transfer.

During an active call, press the Transfer soft
key.

Enter the extension of the receiving party.

You may immediately press the Transfer soft
key to complete the transfer or wait for the
party to answer, announce the call and press
the Transfer soft key again.
Call transfer directly to voicemail:
Allows you to transfer a call directly to your voicemail
or someone else's without ringing their phone.

During an active call, press the Transfer soft
key.

Press the asterisk followed by the extension
number.

Press the Transfer soft key to complete the
transfer.
Cancel call transfer:

Press the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold
before transferring. During the transferring process,
the caller will automatically be put on hold and hear
music.
Cisco Unified IP phone 7965G
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