Table of Contents
Advertisement
External device problems
Mouse and keyboard problems
Be sure no loose connections exist.
Be sure the keyboard or and mouse is connected to the correct ports.
Be sure the keyboard or mouse is clean.
Be sure legacy support for USB is enabled in the BIOS.
Replace the device with a known working equivalent device (another similar mouse or keyboard).
Restart the system and determine if the input device functions correctly after the server restarts.
Cable problems
Unwarranted driver failures while using an older mini SAS cable. If using an older cable that is near the
life expectancy, replace the Mini SAS cable.
Software problem troubleshooting
The best sources of information for software problems are the operating system and application software
documentation, which might also point to fault detection tools that report errors and preserve the system
configuration. Other useful resources include the drivers matched with the operating system.
Use either utility to gather critical system hardware and software information and to help with the problem
diagnosis.
Operating system problems and resolutions
Operating system problems
Acting system locks up
1.
Scan for viruses with an updated virus scan utility.
o
Review the system event log.
o
Review the BIOS log.
o
Gather the BMC SEL information for review, if needed.
o
Errors are displayed in the error log
2.
Follow the information provided in the error log, and then see the operating system documentation.
Problems occur after the installation of a service pack
3.
Follow the instructions for updating the operating system.
Operating system updates
Use care when applying operating system updates (Service Packs, drivers, and patches). Before updating
the operating system, read the release notes for each update. If you do not require specific fixes from the
update, HPE recommends that you do not apply the updates.
If you decide to apply an operating system update:
Diagnostic flowcharts 104
Advertisement
Table of Contents
Troubleshooting
