Contact Support - Axis A1214 User Manual

AXIS A1214 Network Door Controller Kit
Troubleshooting
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Can't connect over port 8883 with MQTT over SSL
The firewall blocks traffic
using port 8883 as it's
deemed insecure.

Contact support

Contact support at axis.com/support.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to System > Date and time.
In some cases the server/broker might not provide a specific port for MQTT communication. It may
still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.
• If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on
port 443, use this protocol instead. Check with the server/broker provider to see if
WS/WSS is supported and which port and basepath to use.
• If the server/broker supports ALPN, the use of MQTT can be negotiated over an open
port, such as 443. Check with your server/broker provider to see if ALPN is supported
and which ALPN protocol and port to use.
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