Performance Considerations; Contact Support - Axis use-IP A1610 User Manual

AXIS A1610 Network Door Controller
Troubleshooting
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.

Performance considerations

The following factors are the most important to consider:
• Heavy network utilization due to poor infrastructure affects the bandwidth.

Contact support

Contact support at axis.com/support.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to System > Date and time.
29
®
: