BMW 3 SEDAN 2023 Series Owner's Manual page 335

General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting services
1. Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Assist"
A voice connection to customer support is be-
ing established.
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷ Via additional text in the Check Control
message.
▷ Via a call with a mobile phone.
▷ Via the BMW app.
Functional requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Breakdown Assistance
Online Edition for Part no. 01405A8A749 - VI/23
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
1. Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
Follow the displays on the control display.
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via cellular networks,
which is necessary for vehicle diagnosis. This
data is transmitted automatically. It may be
necessary to approve this on the control dis-
play.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. Turn on control display.
4. Consent to Teleservice Help.
BMW Accident Assistance
Principle
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
MOBILITY
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