Kodak i5 50 Series User Manual page 128

Problem
"False" paper jams or multifeeds
are occurring
The scanner will not scan/
feed documents
Scanner is running slow
Documents are skewed during
scanning
Scanner pauses excessively during
scanning
Roller marks or streaks appear on
documents after scanning
Vertical lines appear on the image
114
• Make sure that the transport area is clean.
• Select a different Document Handling setting. See the Scanning
Setup Guide for the ISIS Driver, TWAIN Datasource or VRS for more
information.
• Recalibrate UDDS.
• Adjust the Multifeed Sensitivity setting in your scanning application.
See the Scanning Setup Guide for the ISIS Driver, TWAIN Datasource
or VRS for more information.
Make sure that:
• the power cord is plugged in and the power is on.
• the power button has been pushed on and the green LED is lit.
• the scanner cover is completely closed.
• documents are making contact with the feed module and are covering
the paper present sensor.
• documents meet specifications for size, weight, and type, etc.
• for thicker documents, toggle the gap release toggle switch during
feeding.
• you check the feed module and separation roller and pre-separation
pad for signs of wear, and replace these parts if necessary.
You can also power the scanner down and power it up again.
• Your host PC may not meet the minimum requirements for the scanner.
See "Appendix A Specifications" on page 117.
• Some image processing functions may reduce scanner speed.
• Resolution (dpi) setting may be set too high.
• Compression setting may not be set high enough.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.
• Sorting options may reduce scanner speed.
Make sure that:
• the input elevator side guides are adjusted to fit the documents being
fed.
• documents are being fed perpendicular to the feed module.
• all staples and paper clips have been removed from the documents.
• the feed module, separation roller, and drive rollers are clean.
• the scanner cover is firmly closed.
Make sure that:
• the host PC meets minimum requirements for scanning.
See "Appendix A Specifications" on page 117.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• you are using a USB 2.0 connection.
You can also try changing the scanning options (compression,
resolution, output format, etc.) in your scanning application.
Clean the feed module, separation roller, and tires. Refer to Chapter 7,
Maintenance.
• Clean the imaging guides. Refer to Chapter 7, Maintenance.
• Enable the Streak Filter option in your scanning application or
increase the aggressiveness.
Possible Solution
A-61868 November 2016