Warranty And Repair Policy - Opengear SPG-8260 User Manual

Warranty and Repair Policy

The SPG-8260(-W) card is warranted to be free of any defect with respect to performance, quality,
reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our
factory. In the event that your SPG-8260(-W) card proves to be defective in any way during this
warranty period, Ross Video Limited reserves the right to repair or replace this piece of equipment
with a unit of equal or superior performance characteristics.
Should you find that this SPG-8260(-W) card has failed after your warranty period has expired, we
will repair your defective product should suitable replacement components be available. You, the
owner, will bear any labor and/or part costs incurred in the repair or refurbishment of said
equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This SPG-8260 Series User Manual provides all pertinent information for the safe installation and
operation of your openGear Product. Ross Video policy dictates that all repairs to the SPG-8260(-W)
card are to be conducted only by an authorized Ross Video Limited factory representative.
Therefore, any unauthorized attempt to repair this product, by anyone other than an authorized
Ross Video Limited factory representative, will automatically void the warranty. Please contact Ross
Video Technical Support for more information.
In Case of Problems
Should any problem arise with your SPG-8260(-W) card, please contact the Ross Video Technical
Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping
instructions, should you wish our factory to repair your SPG-8260(-W) card. If required, a temporary
replacement frame will be made available at a nominal charge. Any shipping costs incurred will be
the responsibility of you, the customer. All products shipped to you from Ross Video Limited will be
shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of the
equipment.
44 • Service Information SPG-8260(-W) User Guide (v5.0)