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Service Information
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your
card, the following basic troubleshooting checklist may help identify the source of the problem. If
the frame still does not appear to be working properly after checking all possible causes, please
contact your openGear products distributor, or the Technical Support department at the numbers
listed under the "Contact Us" section.
1. Visual Review — Performing a quick visual check may reveal many problems, such as
connectors not properly seated or loose cables. Check the card, the frame, and any associated
peripheral equipment for signs of trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel for the
presence of power. If the power LED is not illuminated, verify that the power cable is connected
to a power source and that power is available at the power main. Confirm that the power
supplies are fully seated in their slots. If the power LED is still not illuminated, replace the power
supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly and that a valid
signal is being supplied.
4. Output Signal Path — Verify that destination equipment is operating correctly and receiving a
valid signal.
5. Unit Exchange — Exchanging a suspect unit with a unit that is known to be working correctly is
an efficient method for localizing problems to individual units.
Bootload Button
In the unlikely event of a complete card failure, you may be instructed by a Ross Technical Support
specialist to perform a complete software reload on the card.
When a legacy SPG-8260(-W) card is running, pressing and holding the Bootload button for 3
seconds will reset the parameters selected by the card-edge controls to the default values.
To reload the software on the SPG-8260(-W) card
1. Eject the card from the frame.
2. Press and hold the Bootload button, while re-inserting the card into the frame. During
power-up, if this button is held down, the POWER LED will start to flash and the card waits for a
new software load.
• During power-up, if this button is held down, the POWER LED starts to flash and the card
waits for a new software load.
• When the card is running, pressing and holding the Bootload button for 3 seconds resets the
parameters selected by the card-edge controls to the default values.
3. Release the button.
• If a new software load is not sent to the card within 60 seconds, the card will attempt to
restart with its last operational software load.
• Software loads can be sent to the card via the connection on the rear of the frame.
SPG-8260(-W) User Guide (v5.0)
Service Information • 43
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