Troubleshooting - Integra OPTIMA T10 1K User Manual

9. TROUBLESHOOTING

PROBLEM
Short runtime in Battery mode
ALARMS
Output Overload
Battery failure
Batteries disconnected
EPO active
Over Temperature
Icons flash and
text is shown
EEPROM Failure
ERROR CODES
01 , 02 , 03
11 , 12 , 13
14
27
28
41
43
45
www.xmart-ups.com
USER MANUAL - OPTIMA T10 1K/1.5K/2K/3K
PROBABLE CAUSE & SOLUCION
Low Batteries Charge: Recharge Batteries during 4-6 h.
Old Batteries: Batteries must be replaced by new ones
PROBABLE CAUSE & SOLUCION
High power consumption connected to UPS: Disconnect no critical
equipment from UPS.
If UPS is blocked by overload alarm, solve overload cause and unblock
UPS as described in ALARMS section of this manual.
Batteries are disconnected or with an exceptionally low charging level:
Check batteries connection.
Recharge batteries for 4-6 hours.
If problem is not solved call technical service.
Check batteries connection.
Check EPO port on rear panel of UPS. If external switch is connected to
EPO port, check external switch.
Check if fans are working properly.
Check if room temperature is in acceptable range.
Disconnect noncritical equipment from UPS to reduce internal temperature.
If problem is not solved call technical support.
SF
AC Line and neutral are reversed.
Correct the wrong connection and install the UPS again.
Turn-off and power-off UPS.
Restart UPS. If not solved call technical service.
PROBABLE CAUSE & SOLUCION
Turn-off and power-off UPS. Disconnect all equipment connected to UPS.
Restart UPS with no loads connected to its output. If UPS starts-up without
problems, find faulty equipment and remove it from UPS.
If problem is not solved call technical support.
Proceed as error 01
Short-circuit detected in the load connected to UPS.
Turns UPS OFF. Identify faulty load and remove it from UPS output.
Turns UPS on.
High voltage detected at batteries or problem in Battery charger.
If batteries have been just replaced, check battery wiring. Check battery
voltage matches with expected value for UPS model.
If problem is not solved, call technical service.
Low voltage detected at batteries or problem in Battery charger.
If batteries have been just replaced, check battery wiring. Check battery
voltage matches with expected value for UPS model.
If problem is not solved, call technical service.
Over-temperature in UPS.
Turn UPS off and check if room temperature is below maximum limit. If
room temperature is too high solve it before restarting UPS.
Overload detected at UPS output. Turn UPS off and remove non-critical
loads to reduce power consumption. Restart UPS.
No output detected at battery charger. Call technical service.
VER.2310.26-One (ENG)
19