Transfer, Park & Hold Calls; Transferring Calls; Holding Calls - Avaya 2030 User Manual

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for
too long, it may recall to your extension.
To transfer a call using hold:
1. Press HOLD to hold your current call.
2. Dial the extension to which you want to transfer the call.
•
Announced transfer:
Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to
transfer or unanswered, press HOLD.
• Unannounced transfer:
Press ANSWER RELEASE immediately (even if you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Dial the number of the other extension.
2. If the display shows FREE, press ANSWER RELEASE to transfer, otherwise press CANCEL.
To transfer an external call using park:
1. Press PARK to park the current call. The parked call is displayed as your extension number
followed by a zero, e.g. 2200. If you now parked another call it would display as your extension
number followed by a one, e.g. 2201 and so on.
2. Note the number displayed and at another extension dial *38*N# when N is the number displayed
for the parked call on your phone, e.g. *38*2200#.

Holding Calls

You can put a call on hold during which the caller will hear music on hold is installed on your system.
Note that a held call will re-ring at your extension after a short period (either the systems 15 second
default or your phone's ringer timeout setting, see
To hold a call:
1. Press HOLD. Do not press ANSWER RELEASE as that will end the call.
2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press
HOLD to switch between the current and held call.
2030 & 2050 Telephone User Guide
IP Office
Setting the Ringer Timeout).
40DHB0002UKAG Issue 7c (17th May 2004)
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