Avaya INDeX 9.2 User Manual
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Avaya INDeX 9.2 User Manual

Avaya INDeX 9.2 User Manual

Standard telephone
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INDeX 9.2
Standard Telephone User's Guide
38DHB0002UKDJ - Issue 3 (05/2001 )

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Summary of Contents for Avaya INDeX 9.2

  • Page 1 INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001 )

  • Page 2: Table Of Contents

    If Busy or Unanswered........10 General Phone Usage........21 Leaving a Message......... 10 Answering Calls..........21 Arrange a Callback.......... 11 Making Calls............ 21 Camp On and Wait.......... 11 Glossary ........22 Index........23 INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 3: Introduction

    System Manager on extension: ......This guide is also available in several computer formats (e.g. Windows Help, Adobe Acrobat). Contact your System Manager to obtain copies or download them from the Avaya Technolgies internet site (http://www.sdxplc.com). FT Mode Operation Versions of INDeX software before Software Level 8.0 supported two modes of operation, i.e.

  • Page 4: Telephone Features

    INDeX standard telephone sockets provide a REN of 2. Thus you can share the socket between several standard telephone devices (e.g. a phone and an answer machine) so long as their total REN does not exceed 2. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 5: Telephone Tones & Ringing

    System Manager. If this is the case then for non-voice mail functions you can ignore instructions to enter your passcode. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 6: Making Calls

    4. If you hear busy tone, either leave a message or set a callback as above. Otherwise, to camp on and wait, dial 3 (see page 11 for full details). 5. To end the call, replace the handset. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 7: Making A Page Call

    Hotline Operation Hotline operation allows the phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls the settings for this feature. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 8: Speed Dials

    Continuous tone: Passcode wrong, replace handset. • Three soft-tones: Number already set, dial to cancel. • Single soft tone: No number set, dial a number and #. Then replace the handset to finish. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 9: Pin's & Account Codes

    2. Repeated single pip: Dial your PIN code. If you make a mistake, dial and dial the number again. You will hear either:- • Continuous tone: Code not recognised, end the call. • Silence: Code accepted, continue the call as normal. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 10: Busy Or Unanswered

    To leave a message: 1. Dial 1. 2. Your call ends unless the extension called has already reached its limit of five stored messages. 3. Replace the handset. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 11: Arrange A Callback

    While camped on, you cannot make or receive any other calls. To Camp On to a busy extension: 1. Dial 3. Do not replace the handset as this ends the call and the camp on. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 12: Answering Calls

    • Single soft tone: No pickup group set. Dial a group number and then dial #. • Continuous tone: Invalid number, replace the handset. • Broken dial tone: Number okay, replace the handset. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 13: Transfer, Park & Hold Calls

    4. If answered, ask if they wish to accept the transfer. 5. If okay to transfer the call, replace the handset. 6. If not okay to transfer the caller, dial R to retrieve the held call. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 14: Parking Calls

    3. Retrieve the call by dialling R again or while holding the call, make another call (enquiry call) and either: • To switch between calls, dial R. • To transfer the held call, replace the handset. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 15: Diverting Calls

    1. Lift the handset and immediately dial 0. You will hear either: • Broken dial tone: Dial 60 (no calls on) or 61 (no calls off). • Broken dial tone: Replace the handset to finish. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 16: Setting-Up A Divert

    1. Lift the handset and immediately dial 0. You will hear the broken dial tone. To switch Divert OFF: 1. Lift the handset and immediately dial 7. You will hear the normal dial tone. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 17: Other Features

    Standard phones cannot start or add calls to a conference but can be included in a conference. To exit a conference: 1. Replace the handset. This does not affect any other callers involved in the conference. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 18: Setting The Ringer Timeout

    Lift the handset and dial *8hhmm# where hhmm is the time in 24-hour clock format. • To clear an alarm before it occurs: Lift the handset and dial *8*#. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 19: Voice Manager

    • Permanent Greeting: Dial 4. The Voice Manager plays this to callers diverted to your mailbox. • Other Options: Dial . 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 20: Collecting Voice Messages

    • To redirect the message to another mailbox: Dial 1. • To record a reply in the senders mailbox: Dial 2. • To call the sender: Dial 3. • To finish actioning the message: Dial . INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 21: Good Phone Usage

    • If cut-off, call back as soon as possible. • If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent. 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...

  • Page 22: Glossary

    Pickup Group normally allowed. Each tenancy sub-divides into A group of phones within which you can pickup areas. and answer calls ringing at any of the other member extensions. INDeX 9.2 Standard Telephone User's Guide 38DHB0002UKDJ - Issue 3 (05/2001)

  • Page 23: Index

    Make ......6 Pickup group ....12 Collecting messages. 20 Dialling Last number redial..6 Pilot group....17 Mailbox customise..19 Internal......6 Mailbox PIN codes Wait on busy....11 38DHB0002UKDJ - Issue 3 (05/2001) INDeX 9.2 Standard Telephone User's Guide...
  • Page 24 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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