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Chapter 22 Call Services
Table 89 Auto Callback (continued)
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22.7 Call Parking Overview
Call parking is similar to placing a call on hold. The difference is that you can pick the call up
again from another telephone extension in your organization.
The X6004 allows you to configure an extension for a call parking lot. The parking lot places
a call in parking slot and informs you of the parking slot number that you can use to reconnect
to the parked call. You can reconnect to the call from any extension within your organization.
The following figure shows the progression of call parking.
Figure 185 Call Parking Overview
ITSP
B
A step by step progression is the following
Table 90 Call Parking Progression
CALLER A
1. Caller A makes a call to
caller B.
204
DESCRIPTION
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A
ITSP
X6004
2. The X6004 routes the call to
caller B at extension 1004.
Conversation between caller A and B
5. The X6004 parks the call
and informs caller B of the
number to call to reconnect
to the call. This is called the
parking slot number.
A
ITSP
B
CALLER B
3. Caller B picks up the call.
4. Caller B transfers the call to
the call parking lot. (This is
done by dialing # followed by
the parking lot number.
A
B
X6004 User's Guide
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