Troubleshooting - Monogram ZHP304 Manual

TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
OVEN AND DISPLAY
Problem
Oven Will Not Work
Oven Light(S) Do Not Work The light bulb is defective. Replace the bulb.
Food Does Not Bake Or
Roast Properly
Food Does Not Broil
Properly
Cracking Or Popping
Sound
Oven Temperature Too Hot
Or Too Cold
F- And A Number Flash In
The Display
Display Goes Blank
"Probe" Appears In The
Display
Steam From The Vent
Power Outage
Burning Or Oily Odor
Emitting From The Vent
Strong Odor
Fan Noise
Convection Fan Not On All
The Time
Condensation Or Fogging
On The Inner Door Glass
48
Possible Cause
A fuse in your home may be blown or the circuit breaker tripped.
The oven controls are not properly set.
The oven controls are set for cleaning. If necessary, allow the oven to cool; then open the door.
The oven lights do not come on during self-cleaning.
The oven is set for Proof mode. The lights cycle on and off as necessary to maintain Proof
temperature.
The oven controls are improperly set. See the Baking or Roasting section.
Oven not preheated for a long enough time; wait for the oven to signal preheat.
Incorrect cookware or cookware of improper size being used. See Baking Tips.
Racks in the wrong position. See the Baking or Roasting section.
Use a foil tent to slow down browning during roasting.
Oven thermostat needs adjustment. See the Oven Thermostat Adjustment section.
This model is designed for closed door broiling only. Close the door. Always broil with the door
closed.
The oven controls are not set at BROIL. See the Broiling section.
The probe is plugged into the outlet in the oven. Remove the probe from the oven.
Improper rack position being used.
Cookware is not suited for broiling. Use the broiling pan and grid that came with your oven.
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as
recommended.
This is normal. This is the sound of the metal heating and cooling during both the cooking and
cleaning functions.
Oven thermostat needs adjustment. See the Oven Thermostat Adjustment section.
The oven has a function error code. Allow the oven to cool for one hour. Put the oven back into
operation.
Disconnect all power to the oven for 30 seconds and then reconnect power. If the function error
code repeats, call for service.
The display is blank when the oven or timer is not in use.
A fuse in your home may be blown or the circuit breaker tripped. Replace the fuse or reset the
circuit breaker.
This is reminding you to enter a probe temperature after plugging in the probe. Enter a probe
temperature
When using the convection mode, it is normal to see steam coming out of the oven vent. As
the number of racks or amount of food being cooked increases, the amount of visible steam will
increase.
If the oven was in use during a power outage or surge, the oven must be reset.
This is normal in a new oven and will disappear in time.
This is temporary. An odor from the insulation around the inside of the oven is normal for the first
few times the oven is used.
A cooling fan or a convection fan (depending on the function you are using) may turn on. This is
normal. The cooling fan will turn on to cool internal parts. It may run after the oven is turned off. The
convection fan may cycle on and off until the function is over or the door is opened.
The convection fan (depending on the function you are using) may cycle on and off until the function
is over or the door is opened for optimized performance. This is normal. In addition, the convection
fan may cycle in the clockwise and counter clockwise direction until the function is over or the door
is opened.
Condensation or fogging on the inside of the oven door glass is normal during the preheating of the
oven and will evaporate usually by the end of the preheating cycle.
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