After-Sales Service Policies - Pudu SwiftBot SWFD01 Operation Manual

6. After-sales Service Policies

6.1 Free Warranty Service
Shenzhen Pudu Technology Co., Ltd. promises to meet the following conditions, within the
effective warranty period of the product (the warranty period of different parts of the product may
be different, See " Warranty Schedule for Major Components " for details.). We will provide the
spares parts for free, Customers do not need to pay it again, Circumstances beyond the warranty
period or not covered by the free product warranty service. We will charge a normal price.

Free warranty service must meet the following conditions

Self-purchased products are used normally within the specified product warranty
period, and non-artificial quality problems occur.

No unauthorized disassembly, no modification or installation under the guidance of
non-official instructions, other non-man-made failures.

Product serial number, factory label and other signs have no signs of tearing or
alteration.

The SIM card has not been removed or replaced without permission, and the SIM
card stickers have no signs of tearing or alteration.

Provide valid proof of purchase, documents.

Damaged spare parts replaced during the free warranty period are owned by Pudu
Technology and should be returned as requested by Pudu Technology, otherwise
Pudu Technology reserves the right not to grant free warranty service.

The following conditions are not included in the free product warranty service.

Collision, burnout caused by non-product quality problems, and quality problems
caused by foreign body intrusion (water, oil, sand, etc.).

Damage caused by unauthorized modification, disassembly, opening of the shell,
etc., as instructed by unofficial instructions.

Damage caused by improper installation, use and operation without following the
instructions.

Damage caused by customer repairs without official instructions.

Damage caused by improper use of circuit modification, battery pack, and charger
under the guidance of unofficial instructions.

Damage caused by use in excess of the safe load weight;

Damage caused by insufficient discharge when the battery is low or the use of a
battery with quality problems.

Services such as secondary on-site deployment or installation and commissioning
due to customer's own reasons.

Malfunction and damage caused by force majeure (such as earthquake, fire, etc.).

Other circumstances that do not meet the free warranty conditions.

Warranty period: The warranty period starts from the date when the system records the
Version: V1.0
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PuduSwiftBot Operation Guide
Operation Guide