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Pudu BellaBot Pro Operation Manual

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BellaBot Pro Operation Guide
Version：V1.0
Model：BLFD13
Shenzhen Pudu Technology Co., Ltd.

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Summary of Contents for Pudu BellaBot Pro

  • Page 1 BellaBot Pro Operation Guide Version：V1.0 Model：BLFD13 Shenzhen Pudu Technology Co., Ltd.
  • Page 2 BellaBot Pro Operation Guide Copyright © 2024 Shenzhen Pudu Technology Co., Ltd. All rights reserved. This document may not be copied, reproduced, transcribed or translated, in part or in whole, by any persons or organizations, or be transmitted in any form or by any means (electronic, photocopy, recording, etc.) for any commercial purposes without the prior written permission of...
  • Page 3 BellaBot Pro Operation Guide Introduction Purpose This manual describes the functions, technical specifications, and detailed operations of BellaBot to help users better understand and work with the robot. Audiences This manual is intended for:  Customers  Sales engineers ...
  • Page 4 BellaBot Pro Operation Guide Table of Contents Safety Instructions ..................错误!未定义书签。 1.1 Power Usage ....................错误!未定义书签。 1.2 Robot Usage ....................错误!未定义书签。 1.3 Working Environment ........................6 Product Components ................... 错误!未定义书签。 2.1 Overview ............................8 2.2 Appearance & Components ..............错误!未定义书签。...
  • Page 5 BellaBot Pro Operation Guide 3.3.8 Debug ............................64 3.4 Ad configuration .......................... 64 3.5 Docking Instructions ........................64 Troubleshooting..........................65 4.1 Troubles during Operation ....................... 65 4.2 Positioning Failure ........................65 4.3 Charging Failure ........................... 66 4.4 Power-on Failure ......................... 67 4.5 Tray Detection Anomaly ......................
  • Page 6 BellaBot Pro Operation Guide 1. Safety Instructions 1.1 Power Usage  Always use the original rechargeable batteries and chargers. Do not charge your robot using non-original chargers. If the charger is damaged, replace it immediately.  When the battery drops to 20%, the robot should be charged timely. Running at a low battery for a long time may impair battery life.
  • Page 7  The robot must not be disassembled or repaired by untrained personnel. In case of malfunction, contact Shenzhen Pudu Technology Co., Ltd. for technical support in time.  Observe the maximum weight a person is allowed to lift as required by local laws and regulations when transporting the robot.
  • Page 8 16cm to 22cm(6.30-8.66in) may interfere with the radar reflection and cause abnormal movement of the robot. Such sites should be modified (e.g., posting stickers). Please contact Shenzhen Pudu Technology Co., Ltd. for technical support ...
  • Page 9 BellaBot Pro Operation Guide 2. Product Components 2.1 Overview BellaBot Pro is an indoor delivery robot with laser Slam + Vslam, a large advertising screen, and tray visual detection. It also provides excellent human-robot interactions, AI voice, lovely looking, and multimodal interactions.
  • Page 10 BellaBot Pro Operation Guide Depth vision sensors Drive wheels Auxiliary wheels Touch-finished sensor Dot matrix screen Charging port Light strip Battery box Touch sensor 6-mic circular array kit Upward facing sensor Emergency stop switch Lightning button Buttons: Button Description Power switch Press and hold the power switch for 1 second to power on.
  • Page 11 BellaBot Pro Operation Guide Power input AC 100 V~240 V, 50/60 Hz Power output 29.4 V，8 A Battery capacity 25.6 Ah Charging time 4.5 h Battery life 11 h (unloaded) Cruise speed 0.2–1.2 m/s (adjustable) 0.66-3.94 ft/s (adjustable) Navigation Visual positioning Min.
  • Page 12 BellaBot Pro Operation Guide IP rating IP20 2.4G Wi-Fi: 2412–2472 MHz, 2422–2462 Frequency band Wi-Fi range 5.2G Wi-Fi: 5180–5240 MHz, 5190–5230 MHz, 5210 MHz 5.3G Wi-Fi: 5260–5320MHz, 5270–5310 MHz, 5290 MHz 5.6G Wi-Fi: 5500–5700 MHz, 5510–5670 MHz, 5530–5610 MHz 5.8G Wi-Fi: 5745–5825 MHz, 5755–5795...
  • Page 13 The bottom light strip will go on, indicating that the robot is powered on. Note The system will automatically start Pudu APP by default after powering on. If not, tap the “Desktop” icon on the system desktop to start it.
  • Page 14 BellaBot Pro Operation Guide 3.2 Task Scenarios 3.2.1 Product Features The robot comes with various modes, including Delivery mode, Cruise mode, Recycle mode, Birthday mode, and Guide mode, to cater to the needs of different scenarios. After powering on the robot, you can select the mode as needed in the screen.
  • Page 15 BellaBot Pro Operation Guide Mode Description Explanation serving customers and increasing table turnover rate. Birthday The robot delivers birthday cakes or gifts to When delivering birthday cakes and gifts, the Mode customers, accompanied customized robot will play cheerful music and activate background music.
  • Page 16 BellaBot Pro Operation Guide The shortcut keys for the delivery mode interface are as follows. Version V1.0 Operation Guide...
  • Page 17 BellaBot Pro Operation Guide Button Description Configure task scenarios, voice/music, tray, speed, etc. For detailed explanations, please refer to the table below. View the previous task. Set the Smooth Mode. The Smooth Mode is mainly used for scenarios where there is a small amount of soup during delivery.
  • Page 18 BellaBot Pro Operation Guide Version V1.0 Operation Guide...
  • Page 19 BellaBot Pro Operation Guide Version V1.0 Operation Guide...
  • Page 20 BellaBot Pro Operation Guide Delivery Settings Description Task Scenario Settings Setting the delivery sequence for tasks:  Distance priority: the robot automatically plans the shortest route for delivery  Sequence priority: deliveries are made in the order manually selected by humans...
  • Page 21 BellaBot Pro Operation Guide Delivery Settings Description to different locations. Tray Settings  Auto-Complete Retrieval If enabled, upon reaching the destination, if the items are detected to have been taken out, the task can be automatically completed.  Wrong Item Reminder...
  • Page 22 BellaBot Pro Operation Guide If there is no action taken within the countdown time, the robot will continue running.  If the "Automatic Completion Time After Arrival" is enabled in the settings, and the items are not taken within the specified time after reaching the destination, the task cannot be automatically detected as completed, or if "Complete"...
  • Page 23 BellaBot Pro Operation Guide The shortcut key instructions for the cruise mode interface are as follows. Button Explanation Add a custom cruise route to achieve fixed-point cruising. Shortcut for return, the machine returns to the selected docking point. Set the Smooth Mode.
  • Page 24 BellaBot Pro Operation Guide The operation for customizing a cruise route is as follows: Click to enter the select cruise point interface. Please select at least two cruise points. Up to 50 cruise points are supported, and multiple selections of the same cruise point are allowed, but consecutive selection of the same cruise point is not allowed.
  • Page 25 BellaBot Pro Operation Guide In this interface, you can rename the route, continue adding cruise points, and select the route mode. There are three types of route modes: Loop mode, Cruise by duration, and Cruise by count.  Loop mode: The robot will loop this route indefinitely.
  • Page 26 BellaBot Pro Operation Guide Users can view the list of cruise points, adjust the order of cruise points, or delete the current cruise route in the custom cruise route interface. The cruise settings interface is shown in the following figure, detailed explanations are provided in the table below.
  • Page 27 BellaBot Pro Operation Guide Cruise Settings Explanation Task Scene Settings On arriving at stop point  Stay put： The robot will remain stationary at the stop point until manually ended by a person.  Keep moving：The robot will not pause at the stop point.
  • Page 28 BellaBot Pro Operation Guide Step 4: Place desserts, snacks, or items on the tray. Select the cruise route to be used and click "Start". The robot will start running in a loop according to the cruise route.  If you need to retrieve items, click on the robot screen or the lightning button to pause the robot for item retrieval.
  • Page 29 BellaBot Pro Operation Guide The shortcut key instructions for the guide mode interface are as follows. Button Explanation guide Click on the button to go directly to the door greeting point. location Customer  Click on the button to enter the door greeting interface, where you Solicitation can interact with the robot.
  • Page 30 BellaBot Pro Operation Guide Guide Setting Explanation Auto-complete time After the robot reaches the destination, if there is no operation on after arrival the robot, it will leave after the set time and proceed to the next task. Select guide Location The robot will return to the designated location after completing the assigned task.
  • Page 31 BellaBot Pro Operation Guide Guide Setting Explanation the "Settings > Music" interface to import music.  Play on Arrival If enabled, selected voice/music will be played upon arrival at the destination during the guiding process. If there is no music, you can scan the code on the "Settings >...
  • Page 32 BellaBot Pro Operation Guide The shortcut key instructions for the recycle mode interface are as follows. Button Description Set up voice/music, speed, etc. For detailed instructions, please refer to the table below. View the previous task. Set the Smooth Mode.
  • Page 33 BellaBot Pro Operation Guide Explanation of the shortcut keys on the recycle mode interface is as follows. Version V1.0 Operation Guide...
  • Page 34 BellaBot Pro Operation Guide Recycle Setting Description Retention time after After the robot reaches its destination, if there is no interaction collection arrived (1- with the robot, it will leave after a set period of time and proceed 600s) to the next task.
  • Page 35 BellaBot Pro Operation Guide Recycle Setting Description ⚫ Play when leaving the destination If enabled, the selected voice/music will play after the machine leaves the destination. If there is no music, you can scan and import music in the "Settings > Music" interface.
  • Page 36 BellaBot Pro Operation Guide Button Description Edit task Tap to modify the destination. Go to collection location The robot can directly go to the collection point. Cancel all Tap to cancel all recycling tasks and stay in place. Return Tap to return to the docking location.
  • Page 37 BellaBot Pro Operation Guide Explanation of the shortcut keys on the birthday mode interface is as follows. Button Description Set up voice/music, speed, etc. For detailed instructions, please refer to the table below. Set the Smooth Mode. Smooth Mode has three states: ...
  • Page 38 BellaBot Pro Operation Guide The birthday settings interface is shown in the image below, with detailed explanations provided in the table below. Birthday Settings Description Delivery Complete, After completing the birthday delivery task, the robot will return Returning to the designated location.
  • Page 39 BellaBot Pro Operation Guide Birthday Settings Description Play upon arrival  If enabled, the selected voice/music will be played upon the robot's arrival for delivery. If there is no music, you can scan a QR code in the "Settings > Music" interface to import music.
  • Page 40 BellaBot Pro Operation Guide Button Description Modity task Tap to modify the destination. Pick up early Tap to Pick up early and move on to the next task. Tap to cancel all delivery tasks and not return to the docking location.
  • Page 41 BellaBot Pro Operation Guide Settings Description Music Import music and manage the music stored on the robot. Up to 20 songs can be imported. Password Set password management and motor lock. Control robot access to the Security interface through passwords.
  • Page 42 BellaBot Pro Operation Guide Version V1.0 Operation Guide...
  • Page 43 BellaBot Pro Operation Guide 3.3.2 Robot Functions Performing robot module settings, function settings, interaction settings, and advanced settings. Version V1.0 Operation Guide...
  • Page 44 BellaBot Pro Operation Guide 3.3.2.1 Module Settings Detailed settings for each mode, including voice, music, scene configuration, etc. Upon entering, there are detailed descriptions of each mode and their enablement status. (Modes that are not enabled will not be displayed on the main page).
  • Page 45 BellaBot Pro Operation Guide 3.3.2.2 Function Settings 3.3.2.2.1 Call Function Enabling the call function allows the robot to respond to calls from remote devices. Upon successful call, the robot will automatically go to the destination. （1）Call Types Supports Pudulink call, 4G watch call, button call, local microservice, and various call methods from open platforms.
  • Page 46 BellaBot Pro Operation Guide （2）Call Settings Setting Content Explanation When the robot is called, it will go to the call point after the Wait when calling countdown ends. During this period, the call can be cancelled. The （1~180s） default wait time is 10 seconds, with support for setting between 1- 180 seconds.
  • Page 47 BellaBot Pro Operation Guide (3) Voice/Music ① Play During Task： If enabled, selected voice/music will be played during the call process. If there is no music, you can import music by scanning the code on the "Settings > Music "...
  • Page 48 BellaBot Pro Operation Guide 3.3.2.2.2 Charging Settings （1）Low Battery Auto Return（5%~50%） When the robot's battery level falls below the set percentage, it will automatically return to the charging point. The default setting is 5%, and it supports settings between 5% to 50%.
  • Page 49 BellaBot Pro Operation Guide Return Settings 3.3.2.2.3 (1) Play Voice/Music During Tasks If enabled, selected voice/music will be played during the return journey. If there is no music, you can import music by scanning the code on the "Settings > Music Library" interface.
  • Page 50 BellaBot Pro Operation Guide Tray Settings 3.3.2.2.4 (1) When the tray sensor function is enabled, the robot function tray settings will display "Enter Debug." If you need to adjust the number of tray layers and positions to ensure normal operation after adjustment, you need to contact a technician to enter debug mode.
  • Page 51 BellaBot Pro Operation Guide Destination Display and Input 3.3.2.2.5 (1) Destination Columns The number of destination columns supports selection between 2 columns, 3 columns, 4 columns, and 5 columns, with the default set at 3 columns. (2) Destination Group Filter Supports displaying and hiding destination groups.
  • Page 52 BellaBot Pro Operation Guide 3.3.2.2.6 Run Settings （1）Run settings ① Pause auto-resume time（5-600s） After the robot is paused and there is no interaction, it will resume the task after the set time. The time setting can be between 5-600s, with a default of 10s.
  • Page 53 180 seconds. （2）Passability Settings The BellaBot Pro has a passability of 65cm. When placing items that exceed the length of the tray, you can set an appropriate pass distance based on actual usage needs. The passability can be set to 75-85cm to accommodate items wider than the robot's body.
  • Page 54 BellaBot Pro Operation Guide Version V1.0 Operation Guide...
  • Page 55 （2）Emoji Package Selection The BellaBot Pro defaults to supporting two sets of selectable expression packs. It also supports customizing expression packs on the cloud platform. For specific operations, please contact a technical support engineer. After configuring a new expression pack on the cloud, the robot will display the download option.
  • Page 56 BellaBot Pro Operation Guide Setting Content Explanation Cruise Text Set the text content to be displayed during the cruising process. Content Welcome Text Set the text content to be displayed during the door greeting Content process. Guide Text Set the text content to be displayed during the seating guidance Content process, with the table number displayed upon completion.
  • Page 57 BellaBot Pro Operation Guide Dynamic Lighting Effects 3.3.2.3.2 （1）Light Brightness Adjustment Supports adjusting the brightness of global lights from levels 1 to 10, with the default set at level 5; the higher the value, the brighter the light. Global lights include tray light strip brightness and tray ambient light brightness.
  • Page 58 BellaBot Pro Operation Guide Setting Content Explanation Colorful Ambient In birthday mode, the default chassis light strip is colored. When Light other modes are activated, the corresponding chassis light strip also displays colors, and supports previewing the light effects Tray...
  • Page 59 BellaBot Pro Operation Guide If you need to delete a voice pack, simply long-press on the corresponding voice pack to delete Gesture Control 3.3.2.3.3 （1）Head Touch Interaction When the robot is not in motion, you can touch its head or ears to interact with the robot.
  • Page 60 BellaBot Pro Operation Guide 3.3.2.3.5 Advanced settings Advanced settings are used to adjust the advanced configuration of the robot. A password is required to enter. If needed, please contact a technical support engineer. Setting Content Explanation Bumper signal When the collision bar is triggered abnormally, turning on the switch...
  • Page 61 BellaBot Pro Operation Guide 3.3.3 Map Settings The robot can support multiple maps to be used when there are changes in the usage scenario or scene routes. By switching maps, the robot will automatically synchronize the arrival points, docking points, and other configurations and elements in the map. Users can choose the map according to the actual scenario.
  • Page 62 BellaBot Pro Operation Guide 3.3.4 Music In the music module, users can connect the robot and the phone to the same Wi-Fi network. After that, they can import music to the robot by scanning the QR code in the "Music Import" module.
  • Page 63 BellaBot Pro Operation Guide 3.3.5.2 Motor Lock Setting Content Explanation Lock the motor during Lock the motor when the emergency stop button is pressed to prevent the robot an emergency stop from sliding down slopes or being pushed by people.
  • Page 64 BellaBot Pro Operation Guide automatically restart. Note Ensure that the robot's battery level is above 20% before performing the software upgrade.  Do not manually turn off the robot while performing the software upgrade.  3.3.7 About this device About the interface display related service guide, manufacturer service hotline, name, as well as machine SN, Mac and other information.
  • Page 65 For detailed operations on ad configuration, please contact technical support engineers. 3.5Docking Instructions BellaBot Pro supports three docking modes. In actual scenarios where multiple robots cooperate, users can select any docking mode during mapping. This section only covers the description of the three docking modes. For details about mapping, please contact our technical engineers.
  • Page 66 BellaBot Pro Operation Guide Troubleshooting 4.1 Troubles during Operation Troubles The following errors may be reported during the robot operation:  Motor parameters error  Sensor parameters error  Sensor connection error  Motor rotation anomaly Solution Step 1 Following the prompts on the screen, tap OK or Continue operation to see if the robot can continue operation.
  • Page 67 BellaBot Pro Operation Guide Possible Causes  The robot fails to recognize the positioning feature.  The map selected on the robot does not match the actual site. Solution Step 1 If the current map of the robot does not match the actual site, tap Map selection to select the correct map of the current site.
  • Page 68 BellaBot Pro Operation Guide damaged charger. Please contact our technical engineers in time. 4.4 Power-on Failure Troubles Power-on failure Solution  If the battery is low, please charge the robot. To check the battery level, proceed as follows: Open the rear cover of the battery box.
  • Page 69 BellaBot Pro Operation Guide 4.6 Robot Does Not Move Smoothly Troubles The robot does not move smoothly or stops moving. Solution  Check if there are obstacles in front of the robot.  Check if there are stains like oil or soup on the depth vision sensors.
  • Page 70 BellaBot Pro Operation Guide Maintenance and Care 5.1 Component Maintenance Components Robot Status Inspection Maintenance Method Interval Driving wheels, Power-off Weekly Clean the tangled hair and other stuck stuff auxiliary wheels Trays Power-off Weekly Wipe the surface with a clean cloth.
  • Page 71 BellaBot Pro Operation Guide mode, and the operation screen displays a 2-minute countdown. Step 2 Lift the battery handle to the horizontal position. Step 3 Extract the battery pack using both hands. Step 4 Insert the new battery pack using both hands.
  • Page 72 Product serial number, factory label and other marks are not torn or altered. e. Valid proof of purchase, receipt and tracking number should be provided. f. Damaged spare parts replaced in the warranty shall be owned by Pudu Robotics. Out of Warranty The distributors shall pay for the maintenance spare parts and are responsible for the maintenance of end-user, PUDU provides free technical support;...
  • Page 73 BellaBot Pro Operation Guide  Please contact the local regional technical support first to solve your after-sales problems, or contact Pudu Robotics headquarters.  PUDU Service Email: techservice@pudutech.com.  PUDU Hotline: +86 755-86952935. Version V1.0 Operation Guide...
  • Page 74 Compliance Information 7.1Federal Communications Commission Compliance Statement The following information applies to Pudu robotic. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 75 BellaBot Pro Operation Guide centers in order to conserve natural resources. Each country should have its collection centers for electrical and electronic equipment recycling. For information about your recycling drop off area, please contact your related electrical and electronic equipment waste management authority, your local city office, or your house hold waste disposal service.
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