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1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this
memory error.
2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event
denoting detected change in DIMM population that could be related to this problem.)
3. Swap the affected DIMM to another known good slot and verify whether the issue still be observed or
not.
4. If the problem persists, collect Service Data logs and contact Lenovo Support.
• FQXSFMA0003K: A memory mismatch has been detected. Please verify that the memory
configuration is valid. [arg1]
Severity: Error
User Action:
Complete the following steps:
1. Boot to uEFI F1 screen and check if any memory DIMM is disabled. Memory could be disabled due
to previous uncorrectable Errors or uEFI memory test/training errors.
2. Verify that the DIMMs are installed in the correct population sequence.
3. Update UEFI firmware to the latest version.
4. If the problem persists, collect Service Data logs and contact Lenovo Support.
• FQXSFMA0004N: No system memory has been detected. [arg1]
Severity: Error
User Action:
Complete the following steps:
1. Ensure one or more supported DIMMs are installed in the correct population sequence.
2. If the system has light-path then check for any lit DIMM-connector LEDs, and if found, reseat those
DIMMs. Alternatively ( i.e. if light path is not available) the same can be accomplished using XCC GUI.
3. Swap DIMMs between slots when more than one DIMM is available in the system.
4. If the DIMMs have been upgraded just prior to the issue than update uEFI using alternate or minimal
configuration.
5. If the problem persists, collect Service Data logs and contact Lenovo Support.
• FQXSFMA0005N: Memory is present within the system but could not be configured. Please verify
that the memory configuration is valid. [arg1]
Severity: Error
User Action:
Complete the following steps:
1. Ensure one or more DIMMs are installed in the server.
2. Resolve existing memory errors if they are present.
3. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all
DIMM connectors are enabled using the Setup utility or the OneCLI utility.
4. Reseat all DIMMs ensuring that DIMMs are installed in the correct population sequence, according to
the service information for this product.
5. Clear CMOS memory. Note that all firmware settings will revert to the defaults.
6. Reflash UEFI firmware.
7. If the problem persists, collect Service Data logs and contact Lenovo Support.
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ThinkSystem SE360 V2 Messages and Codes Reference
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