Lexmark MX931 MFP User Manual page 357

Troubleshoot a problem
Action
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
•
94.2 mm (3.7 in.)
•
37.7 mm (1.48 in.)
•
31.8 mm (1.25 in.)
Second transfer roller
•
50.3 mm (1.98 in.)
Fuser
•
95.1 mm (3.74 in.)
•
82.5 mm (3.25 in.)
Does the distance between the repeating defects match the
measurements?
Step 2
a
Replace the affected supply item.
b
Print the document.
Do the repeating defects appear?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Yes No
Go to step 2. Take note of the
distance, and then
Note: If the
contact
repeating defects
support.
match the second
transfer roller or
fuser
measurements, then
contact customer
support.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
357
customer