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Troubleshoot a problem
Error codes
31.60
32.40
34.00
34.10, 34.20, 34.30, 34.40, 34.50
34.90
37.10
37.30
38.10
Error message
Reinstall missing or
unresponsive black
imaging unit.
Replace unsupported black
cartridge.
Paper too short.
Check [source], adjust
guides and orientation.
Check multipurpose
feeder, adjust guides and
orientation.
Insufficient memory to
collate job.
Insufficient memory, some
held jobs were deleted.
Memory full.
Solution
1
Open door A.
2
Open the front door.
3
Unlock, and then remove the
imaging unit.
4
Insert the imaging unit, and then
lock it in place.
5
Close the front door and door A.
See
"Replacing the toner cartridge"
on page
264.
Set the paper size setting to match
the paper loaded in the tray. From
the home screen, touch Settings >
Paper > Tray > Configuration >
Paper Size/Type.
Pull out the indicated tray, and then
make sure that the paper is loaded
correctly. For more information, see
"Loading paper and specialty
media" on page
55.
Make sure that the paper is loaded
correctly. For more information, see
"Loading the multipurpose feeder"
on page
69.
Try either of the following:
•
Touch Continue to print the part
of the job that is stored and to
begin collating the rest of the
print job.
•
Cancel the current print job.
Touch Continue to clear the
message and continue printing.
Try one or more of the following:
•
Touch Continue to clear the
message and continue printing.
•
Cancel the current print job.
•
Install more printer memory.
•
Reduce the number of pages in
the print job.
331
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