12 Troubleshooting; Solving Common Problems - EXFO LTK-1 User Manual

12 Troubleshooting

Solving Common Problems

Before calling EXFO's technical support, you may want to consider the
following solutions to problems that could occur.
Problem
My unit does not start.
My unit is running
slower than expected.
My unit is not
responding.
LTB-1
Possible Cause
It is not connected to a
power source.
The battery is
completely
discharged.
The system has
encountered a
problem.
Windows startup files
have been corrupted.
The configuration of
some of the Windows
components is
underway in the
background.
The system has
encountered a
problem.
Solution
Make sure that the external power
supply is connected at both ends.
Change or recharge the battery.
Press the On/Off button for at least
ten seconds to force a hardware reset
on the unit.
Contact EXFO.
The first few times that you start your
unit, after a reset operation, or after
certain updates, you may notice that
the performance of your unit is not
optimum.
If this is the case, you may want to
leave your unit idle for about an hour
to give Windows the time to
complete its configuration tasks.
Press the On/Off button for at least
ten seconds to force a hardware reset
on the unit.
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