Lexmark MX-B427W User Manual

Digital multifunctional system

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DIGITAL MULTIFUNCTIONAL

SYSTEM

MX-B427W

User's Guide

November 2021

Machine type:

7019

Model:

4bH

Table of Contents

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Summary of Contents for Lexmark MX-B427W

Page 1 DIGITAL MULTIFUNCTIONAL SYSTEM MX-B427W User's Guide November 2021 Machine type: 7019 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Printer conﬁguration............................9 Using the control panel............................ 10 Customizing the home screen........................10 Changing the language of the keyboard on the display................. 10 Understanding the status of the indicator light................... 11 Selecting paper..............................11 Set up, install, and conﬁgure..............
Page 3 Contents Printing conﬁdential and other held jobs....................49 Printing a font sample list..........................50 Placing separator sheets between copies....................50 Canceling a print job............................50 Adjusting toner darkness..........................50 Copy......................51 Using the automatic document feeder and scanner glass..............51 Making copies..............................51 Copying photos..............................
Page 4 Contents Scanning to a computer..........................59 Creating an FTP shortcut..........................60 Scanning to an FTP server using a shortcut....................60 Creating a network folder shortcut........................61 Scanning to a network folder using a shortcut...................61 Scanning to a ﬂash drive..........................62 Use printer menus..................63 Menu map................................63 Device...................................64 Print..................................
Page 5 Contents Unable to read ﬂash drive..........................160 Enabling the USB port............................ 160 Network connection problems........................161 Issues with supplies............................163 Clearing jams..............................163 Paper feed problems............................179 Faxing problems..............................181 Scanning problems............................185 Contacting your dealer...........................189 Notices......................190 Index......................204...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Learn about the printer Learn about the printer Printer conﬁguration Automatic document feeder (ADF) ADF tray ADF bin Control panel Standard bin Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray...
Page 10: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen.
Page 11: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode.
Page 12 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 13 Learn about the printer • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 14 Learn about the printer Paper size Standard Optional Multipurpose feeder Two‑sided 250‑sheet tray 550‑sheet tray printing Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
Page 15 Learn about the printer Paper size Standard Optional Multipurpose feeder Two‑sided 250‑sheet tray 550‑sheet tray printing DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm to 176 x 250...
Page 16 Learn about the printer Paper type Standard Optional Multipurpose Two‑sided Automatic 250‑sheet tray 550‑sheet tray feeder printing document feeder Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
Page 17: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 18: Attaching Cables
Set up, install, and conﬁgure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 19: Installing Optional Trays
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. Power cord socket Connect the printer to a properly grounded electrical outlet. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 20 Set up, install, and conﬁgure • If the fax function is enabled and not fully set up, then the indicator light may blink red. • If you do not have a TCP/IP environment, then use the control panel to set up fax. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Page 21 Set up, install, and conﬁgure CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Page 22 Set up, install, and conﬁgure Notes: • You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically, then set the printer to pick up on a speciﬁed number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer.
Page 23 Set up, install, and conﬁgure Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. • Connect the other end of the cable to an active analog wall jack. •...
Page 24 Set up, install, and conﬁgure Setting up fax in countries or regions with different telephone wall jacks and plugs Note: These instructions apply only to printers that support analog fax. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 25 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 26: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, touch (UTC+user) Custom. In the Conﬁgure menu, touch UTC Offset. Conﬁgure the settings.
Page 27 Set up, install, and conﬁgure Type the password. Notes: • Depending on your e-mail service provider, type your account password, app password, or authentication password. For more information on the password, see the list of e‑mail service providers, and then look for Device Password. •...
Page 28 Set up, install, and conﬁgure AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 29 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google” section, click App passwords.
Page 30 Set up, install, and conﬁgure NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 31 Set up, install, and conﬁgure NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 32 Set up, install, and conﬁgure QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
Page 33 Set up, install, and conﬁgure Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options > Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 34: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password.
Page 35 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides ﬁt snugly against the paper.
Page 36 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. •...
Page 37: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure Adjust the guide to match the size of the paper that you are loading. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays From the home screen, touch Settings > Paper > Tray Conﬁguration > select a paper source. Set the same paper size and paper type for the trays that you are linking.
Page 38 Set up, install, and conﬁgure Installing the fax driver Go to our website or the place where you purchased the printer, and then obtain the installer package. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 39 Set up, install, and conﬁgure Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the manufacturer print driver. To install the driver, “Installing the printer software” on page Add the printer.
Page 40: Networking
Set up, install, and conﬁgure Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 41 Set up, install, and conﬁgure Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 42 Set up, install, and conﬁgure Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, enable the password peek icon. From the home screen, touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal.
Page 43: Printing The Menu Settings Page
Set up, install, and conﬁgure For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 44: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 45: Statement Of Volatility
Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 46: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 47: Printing From A Flash Drive
Print Select a printer, and then adjust the settings, if necessary. Print the document. Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. •...
Page 48: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 49: Printing Confidential And Other Held Jobs
Print Setting Description Repeat Job Expiration Set the expiration time for print jobs that you want to repeat. Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing the remaining copies. Reserve Job Expiration Set the expiration time for jobs that you want to store in the printer for printing later.
Page 50: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > select the print job > enter the PIN > Print. Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts.
Page 51: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 52: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 53: Copying Cards
Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 54: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 55: Creating An E-Mail Shortcut
E-mail Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Create a shortcut.
Page 56: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 57: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 58: Printing A Fax Log
Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
Page 59: Scan
Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 60: Creating An Ftp Shortcut
Scan For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 61: Creating A Network Folder Shortcut
Scan From the home screen, touch Shortcuts > FTP Select the shortcut. Creating a network folder shortcut Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 62: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 63: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 64: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 65 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
Page 66 Use printer menus Menu item Description Copy Specify the number of page images to print on one side of a sheet of paper. Pages per Side Off* 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Copy Adjust the darkness of the scanned image.
Page 67 Use printer menus Menu item Description Supplies Set the number of times that the alarm sounds when the cartridge is low. Cartridge Alarm Off* Single Continuous E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*)
Page 68 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded.
Page 69 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 70 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 71 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 72 Use printer menus Menu item Description Print Conﬁguration Adjust the toner density when printing or copying documents. Print Density Disabled* 1–5 Copy Density Disabled* 1–5 Device Operations Set the printer to reduce the amount of noise that it makes when printing. Quiet Mode Off* Note: Enabling this setting slows down the overall...
Page 73 Use printer menus Menu item Description Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job. Edge Erase Flatbed Edge Erase 0–6 (3*) ADF Edge Erase 0–6 (3*) Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled...
Page 74: Print
Use printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E‑mail Status/Supplies Job Queue Change Language Held Jobs Scan to Computer About this Printer Menu item Description Asset Tag Describe the printer. The maximum length is 32 characters. Printer Location Identify the printer location.
Page 75 Use printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source...
Page 76 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation* Note: Setting a printer language default does not prevent a software PS Emulation program from sending print jobs that use another printer language. Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off*...
Page 77 Use printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 78 Use printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100.00 (10.00*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait...
Page 79 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds. Disabled Enabled* Note: Print Timeout Time appears only when Print Timeout is enabled.
Page 80: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: MP Feeder appears only when Conﬁgure MP is set to Cassette. MP Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 81 Use printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3.90–14.17 inches (8.50*) 99–360 mm (216*) Portrait Height Set the portrait height of the universal paper. 3.90–14.17 inches (14*) 99–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 82: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
Page 83 Use printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 84: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Fax* Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
Page 85 Use printer menus Menu item Description Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Detection takes place when turning on the printer and before each call. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection printer.
Page 86 Use printer menus Menu item Description Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that Off* allows a single access number to offer multiple lines to outside callers. Dial Mode Specify the dial mode for incoming or outgoing faxes.
Page 87 Use printer menus Menu item Description Enable Fax Scans Fax documents that are scanned at the printer. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax.
Page 88 Use printer menus Menu item Description Paper Source Set the paper source for printing incoming fax. Tray [X] MP Feeder Auto* Sides Print on both sides of the paper. Off* Separator Sheets Specify whether to insert blank separator sheets when printing. None* Before Job After Job...
Page 89 Use printer menus Menu item Description Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Auto Answer Set the printer to receive fax automatically.
Page 90 Use printer menus Menu item Description Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off* Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity.
Page 91: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 92 Use printer menus Menu item Description Hide the SMTP server not set up error message. Disable "SMTP server not set up" error Off* Note: An asterisk (*) next to a value indicates the factory default setting. E‑mail Defaults Menu item Description Subject Specify the e‑mail subject and message.
Page 93 Use printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Landscape Original Size Set the paper size of the original document. Mixed Sizes* Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 94: Ftp
Use printer menus Menu item Description Photo Default Set the photo quality of the content being scanned. 5–95 (50*) Transmission Log Print a transmission log for e‑mail scans. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing e‑mail logs.
Page 95 Use printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness...
Page 96: Usb Drive
Use printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Transmission Log Print a transmission log for FTP scans.
Page 97 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 98 Use printer menus Menu item Description Photo Default Set the quality of a photo on the scanned image. 5–95 (50*) Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description Number of Copies Set the number of copies.
Page 99: Network/Ports
Use printer menus Menu item Description Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet.
Page 100 Use printer menus Menu item Description Banner Page Print a banner page. Off* Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking ﬁrewall. Enable Network Connections Enable or disable all network connections. Enable* Disable Enable LLDP...
Page 101 Use printer menus Menu item Description Wireless Security Mode Set the type of security for connecting the printer to wireless devices. Disabled* WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer.
Page 102 Use printer menus Menu item Description IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address. Manually Assigned IPV6 Address IPv6 Assign the IPv6 router address.
Page 103 Use printer menus Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 104 Use printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address preﬁx.
Page 105 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 106 Use printer menus Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Note: This menu item appears only in the Embedded Web Server. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Page 107 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 108 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Conﬁguration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Conﬁguration is set to Secure.
Page 109 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 110 Use printer menus Menu item Description Enable FTP/TFTP Send ﬁles using FTP. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. Note: This feature is available only in some printer models. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*) HTTPS Device Certiﬁcate FTP Default IP Port...
Page 111: Security
Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 112 Use printer menus Menu item Description Manage Permissions Control access to the printer menus. Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu SE Menu Device Menu Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates...
Page 113 Use printer menus Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcate Defaults Set the default values for generated certiﬁcates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certiﬁcates Generate, delete, or view device certiﬁcates. Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates.
Page 114 Use printer menus Menu item Description Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs. Off* Notes: 1 Hour • If this menu item is changed while conﬁdential print jobs reside in the printer 4 Hours memory, then the expiration time for those print jobs does not change to the 24 Hours new default value.
Page 115: Reports
Use printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer.
Page 116: Troubleshooting
Use printer menus Menu item Description Print Demo Print a demo page to determine print problems. Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Menu item...
Page 117: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 118: Ordering Parts And Supplies
Maintain the printer Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 119 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 120 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
Page 121 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 122 Maintain the printer Remove the used imaging unit.
Page 123 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 124 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 125 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
Page 126 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
Page 127 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 128 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.
Page 129 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 130 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 131: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters For non-touch-screen printer models, press to navigate through the settings. Select the supply counter that you want to reset. Warning—Potential Damage: Supplies and parts without use‑and‑return program agreement terms may be reset and remanufactured.
Page 132 Maintain the printer Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Turn off the printer, and then unplug the power cord from the electrical outlet.
Page 133 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover. Cleaning the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 134 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
Page 135 Maintain the printer Position the printer on its side. Remove the pick roller assembly. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller assembly.
Page 136 Maintain the printer Insert the pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 137: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 138: Shipping The Printer
Maintain the printer • If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring.
Page 139: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Printing problems Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 140 “Fine lines are not printed “Folded or wrinkled paper”...
Page 140 Troubleshoot a problem “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 150 page 150 page 151 page 153 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 141 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 142 Troubleshoot a problem Action Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 143 Troubleshoot a problem Folded or wrinkled paper Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 144 Troubleshoot a problem Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 145 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 The problem is Go to step 2.
Page 146 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 147 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 148 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the paper curled? Step 2 Go to step 3.
Page 149 Troubleshoot a problem Action Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 150 Troubleshoot a problem Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer.
Page 151 Troubleshoot a problem Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 152 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 153 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 154 Troubleshoot a problem Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark bands appear on prints? Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages.
Page 155 Troubleshoot a problem Repeating defects Contact your dealer. Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 156 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 157 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 158 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 159: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 160: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Install the correct print driver. Is the printer responding? Step 7 The problem is Contact your dealer. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer.
Page 161: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 162 Troubleshoot a problem Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
Page 163: Issues With Supplies
Troubleshoot a problem Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 164 Troubleshoot a problem • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Page 165 Troubleshoot a problem Jam locations Automatic document feeder Standard bin Multipurpose feeder Trays Duplex unit Rear door Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 166 Troubleshoot a problem Close the ADF cover. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Lower the scanner. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 167 Troubleshoot a problem Close the multipurpose feeder. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 168 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
Page 169 Troubleshoot a problem Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Reload paper.
Page 170 Troubleshoot a problem Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 171 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 172 Troubleshoot a problem Insert the imaging unit. Close the front door, and then insert the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 173 Troubleshoot a problem Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 174 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 175 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
Page 176 Troubleshoot a problem Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 177 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 178 Troubleshoot a problem Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
Page 179: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 180 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 181: Faxing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
Page 182 Troubleshoot a problem Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 183 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 184 Troubleshoot a problem Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 185: Scanning Problems
Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 186 Troubleshoot a problem Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 187 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 188 Troubleshoot a problem Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact your dealer. solved. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact your dealer.
Page 189: Contacting Your Dealer
Troubleshoot a problem Adjusting scanner registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration Touch Print Quick Test. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. Touch Copy Quick Test.
Page 190: Notices
Notices Notices Product information Product name: DIGITAL MULTIFUNCTIONAL SYSTEM MX-B427W Machine type: 7019 Model: Edition notice November 2021 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 191 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Page 192 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 193 Notices equipment contains a BATTERY which cannot be removed by the user. For battery exchange, please contact your dealer. If in doubt about disposal, contact your local authorities or dealer and ask for the correct method of disposal. ONLY FOR USERS IN THE EUROPEAN UNION, AND SOME OTHER COUNTRIES; FOR INSTANCE NORWAY AND SWITZERLAND: Your participation in separate collection is requested by law.
Page 194 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 195 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 580 Two-sided: 330 Copy...
Page 196 Notices Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month. Notes on EPEAT-registered imaging equipment products: •...
Page 197 Notices Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 198 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations.
Page 199 Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certiﬁed by JATE, with the following Certiﬁcation Number: A18-0046001 Lexmark International, Inc. LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in Switzerland.
Page 200 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website.
Page 201 Notices Compliance is indicated by the CE marking: EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm. United Kingdom (UK) conformity This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017.
Page 202 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 203 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Page 204: Index
Index Index from the printer control conﬁguring the settings panel 50 fax speaker 26 adapter plug 24 cannot connect printer to conﬁguring Wi‑Fi Direct 41 adding a shortcut connecting a computer to the Wi‑Fi 162 copy 53 cannot open Embedded Web printer 42 adding hardware options Server 161...
Page 205 Index scheduling send time and date 57 date and time hardware options sending 56 fax settings 25 trays 19 setting up 19 daylight saving time hardware options, adding fax darkness conﬁguring 26 print driver 40 adjusting 57 deactivating the Wi‑Fi held documents do not print 156 fax destination shortcut network 43...
Page 206 Index junk faxes Layout 74 Non‑Printer Manufacturer blocking 58 Local Accounts 112 supply 163 Login Restrictions 113 non‑volatile memory 45 LPD Conﬁguration 109 erasing 44 Media Types 82 notices 191, 195, 196, 200, 202 keyboard on the display Menu Settings Page 115 changing the language 10 Miscellaneous 115 Network 116...
Page 207 Index pick roller assembly envelope seals when Push Button method 41 cleaning 133 printing 179 replacing 124 incorrect margins 145 placing separator sheets 50 jammed pages are not received fax poor copy quality 187 reprinted 181 forwarding 58 poor fax print quality 185 job prints from the wrong reducing copies 52 power cord socket 18...
Page 208 Index scanner glass supplies, ordering incorrect margins 145 using 51, 54, 56, 59 toner cartridge 118 jammed pages are not scanner registration supply notiﬁcations reprinted 181 adjusting 189 conﬁguring 117 job prints from the wrong scanner unit does not close 188 supply usage counters tray 156 scanning...
Page 209 Index unlinking trays 37 updating ﬁrmware 39 USB port enabling 160 USB printer port 18 using the ADF copying 51 using the automatic document feeder (ADF) 51, 54, 56, 59 using the control panel 10 using the scanner glass 51, 54, 56, 59 copying 51 verify print jobs 48 vertical dark lines on prints 154...

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