Promise Technology Pegasus R12 Product Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

egasus R12

Product Manual

Version 1.0

Table of Contents

Need help?

Do you have a question about the Pegasus R12 and is the answer not in the manual?

Questions and answers

Summary of Contents for Promise Technology Pegasus R12

Page 2 Promise Technology Pegasus R12 Copyright © 2024 PROMISE T echnology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor, SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, Hyper- Cache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE T echnology, Inc.
Page 3: About This Guide
About this guide About this guide This Product Manual describes how to setup, use, and maintain the Pegasus R12 unit. It also describes how to use the PROMISE Utility Pro software that you install and run on your computer. Please notice that there are different setup instructions for Mac users and Windows users.
Page 4 Promise Technology Pegasus R12 Notices for USA Federal Communications Commission ( FCC ) notice...
Page 5 Product Manual About this guide Notices for Canada (Avis Canadien) CAN ICES-003 (B) / NMB-003 (B) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada Notices for European Union The product herewith complies with the requirements of the Low Voltage Directive 2014/35/EU, the EMC Directive 2014/30/EU, the ErP Directive 2009/125/EC, the RoHS Directive 2011/65/EU and carries...
Page 6: Safety Information
• Use an approved power cord. If you have questions about the type of power cord to use, contact your PROMISE TECHNOLOGY INC. authorized service provider. • If you have not been provided with a power cord for your product or for any AC-powered option intended for your product, purchase a power cord that is approved for use in your country.
Page 7: Equipment Modifications
Product Manual About this guide Equipment Modifications Do not make mechanical modifications to the system. PROMISE TECHNOLOGY INC. is not responsible for the regulatory compliance of PROMISE TECHNOLOGY INC. equipment that has been modified. Equipment Repairs and Servicing The installation of internal options and routine maintenance and service of this equipment should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.
Page 8: Battery Handling
DO NOT disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water. • Replace only with PROMISE Technology Inc. spare battery designed for this product. Dispose of used batteries according to the manufacturer’s instructions and local disposal requirements.
Page 9 Product Manual About this guide WARNING WARNING...
Page 10 Promise Technology Pegasus R12 �� bout this guide �� Afety nformAtion �� quipmEnt odifications �� quipment epAirs And ervicing �� 1 ntroduction to egAsus �� 1 acking �� 2 pecificAtions �� 3 ardwarE �� 5 ArdwAre nstAllAtion �� 6 ummAry of the setup procedure ��...
Page 11: Table Of Contents
Product Manual Contents �� 32 orE options for ooL mEnu �� 33 Xpand �� 33 EnamE �� 33 ELEtE �� 34 dding a oLumE parE rivE raid o �� 35 ptions �� 37 orE options in sEparatE oLumE �� 37 EnamE oLumE ��...
Page 12 Promise Technology Pegasus R12 �� 58 ontActing echnicAl upport �� 58 imitations rma m �� 58 EtHods �� 62 imited ArrAnty �� 63 iscLaimEr of otHEr warrantiEs �� 64 EsponsibiLitiEs �� 64 Eturning tHE roduct Epair...
Page 13: Packing List
• “Hardware” PROMISE T echnology’s Pegasus R12 is a direct attached storage (DAS) system featuring twelve 3.5” hard drives configured in a RAID storage setup using a Thunderbolt™4 connection for extremely high performance data throughput. The Thunderbolt™4 connection is backward compatible with Thunderbolt™3, capable of being connected to Thunderbolt equipped display monitors as well as other...
Page 14: Specifications
Promise Technology Pegasus R12 pecificationS General Information Form Factor 12-Bay Tower Drive Support 3.5” SATA 6Gbps Processor Storage Processor 4 cores 2.2 GHz Memory 8GB DDR4 ECC DIMM Interface Type Thunderbolt™4 40Gbps / USB4 40Gbps / Thunderbolt™3 40Gbps Host Interface Thunderbolt 40Gbps (Port A and D).
Page 15 Product Manual Introduction ardware This section provides a brief introduction to the external hardware of the Pegasus R12. Pegasus R12 front view LED Description RAID Status Lights WHITE when RAID is operating normally. Lights RED if there is a serious...
Page 16 Promise Technology Pegasus R12 Pegasus R12 back view LED Description Thunderbolt 4 se a Thunderbolt 4 cable to connect to a Thunderbolt 4 or 3 equipped device. Thunderbolt 4 se a Thunderbolt 4 cable to connect to a Thunderbolt 4 or 3 equipped host computer.
Page 17: Hardware Installation
Product Manual Installation and Setup ardware nstaLLation This chapter contains the following topics: • “Connect the power cord” • “Connect Pegasus to your Mac” CAUTION The electronic components within the Pegasus unit are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the Pegasus unit or its subassemblies.
Page 18: Summary Of The Setup Procedure
The setup process is summarized below. Unpack the Pegasus shipping package Connect the power cord and power on the Pegasus R12. Connect the Pegasus to your computer with a Thunderbolt™ 4 cable. Mac users can locate the PROMISE Utility Pro installation package located on the device.
Page 19 Product Manual Installation and Setup Connect the Thunderbolt cable To connect the Thunderbolt cable to the Pegasus unit: Attach the Thunderbolt 4 cable to an available Thunderbolt port on the back of the Pegasus unit. Plug the other end of the Thunderbolt 4 cable to an available Thunderbolt port on the computer used with the Pegasus unit.
Page 20 Promise Technology Pegasus R12 river nstaLLation and oftware This chapter contains the following topics: • “Installing the DEXT Driver on Mac” • “Installing the Software on your Mac” • “Desktop menu bar” • “PROMISE Utility Pro Toolbar” • “Dashboard” •...
Page 21 Installer application has been installed. (The DEXT Driver Installer is introduced in section DEXT Driver Installer Introduction). The DEXT Driver is now installed. 11. Power off the Pegasus R12 by pressing the power button to initate power down. Then restart the Pegasus R12 BEFORE connecting it to the host Mac.
Page 22 Installing the Software on your Mac Pegasus R12 ships ready to use without configuration or set-up; however, it is a good idea to install the PROMISE Utility Pro software even if you do not plan to make any changes to the device’s configuration.
Page 23 Product Manual Software and Driver The Welcome menu explains that software will be installed on the computer. Click Continue to proceed with the installation. Administrator permission is required to install the software. Type the administrator password of your computer for permission to install the software.
Page 24 Promise Technology Pegasus R12 You can change the location on your system for the installation if desired by clicking the Change Install Location button. Otherwise, click on Install to continue the installation in the default location. It takes a few seconds for the software to be installed. When the installation has been completed, a message informs you that the installation was successful.
Page 25 Product Manual Software and Driver Desktop menu bar After opening the PROMISE Utility Pro there are some settings on the desktop menu bar. Users can change it to meet their needs. Promise Utility Pro - Preference and actions for the PROMISE Utility Pro Window - Layout and actions for display of the window.
Page 26: Check For Update
Promise Technology Pegasus R12 Check for update It is important to make sure the Promise Utility Pro software is up to date. The software version is automatically checked whenever the PROMISE Utility Pro app opens. If Promise Utility Pro is not up-to- date, it will prompt the latest version for the user.
Page 27 Product Manual Software and Driver Choose Update Now to start the software update After clicking on the Update now button. PROMISE Utility Pro will automatically download the newest version. Administrator permission is required to install the software. Type the administrator password of your computer for permission to install the software.
Page 28 Promise Technology Pegasus R12 Preference • Auto Startup - It will open PROMISE Utility Pro automatically every time you log into the computer. • Privacy - Share analytics to PROMISE Utility Pro to improve the service. Download Service report A service report can be used by tech support staff for troubleshooting or diagnosing issues on the device.
Page 29: Device List
Product Manual Software and Driver PROMISE Utility Pro Toolbar Device list The PROMISE Utility Pro automatically discovers all Pegasus units that are connected via daisy chained Thunderbolt cable and powered up. • To view a list of the Pegasus units, click the List menu. •...
Page 30 Promise Technology Pegasus R12 Dashboard Displays the Physical Drive, Pool, Volume (includes Volume and PassThru Drive), Spare Drive, Abnormal (failed drives), Temperature, Fan, Power Supply Unit and Voltage status indicators, Physical Capacity and Logical Capacity overview. Dashboard with all unconfigured drives...
Page 31 Product Manual Software and Driver Controls Display Pegasus series information, settings, and functions. Details will be introduced in the chapters below. There is a navigation bar in the Controls page. The tabs sections are: • Device - Display this Pegasus series unit information •...
Page 32: Background Activity
Promise Technology Pegasus R12 Background Activity Background activities perform a variety of preventive and remedial functions on your Physical Drives, Pools, Volumes, and other components. If the user wants to change each activity settings they can find it listed in the Settings menu.
Page 33 Product Manual Software and Driver Critical Event s menu PROMISE Utility Pro filters out the most urgent level of the event and lists it in the Critical Event. Users can click on See all Events as well to see every level of events. More •...
Page 34 Promise Technology Pegasus R12 Device tab on the Controls page Shows the device alias, model, connection type, and Status. The front view has the ability to indicate which carriers contain: • Unconfigured Physical Drives - colored gray • Configured Physical Drives - colored blue •...
Page 35 Product Manual Software and Driver Additional options will display in a pop-up menu by clicking on the symbol (More menus activator) near the upper right portion of the menu panel. About Select the About option to display basic information about the R12. Settings Device name Users can change the device name used for display reference in the user interface.
Page 36: Firmware Update
Save button. A technical support representative might ask you to email this file for system analysis. Firmware update To update firmware on the Pegasus R12, open PROMISE Utility Pro, Click on the More ( ) options in the up right-hand corner, select Firmware Update from the drop-down menu. Firmware can be updated manually or automatically online.
Page 37 The process will take several seconds to complete. Once the process has been completed, it is necessary to restart the computer. Click the OK button and restart the computer. Once the computer is powered on and booted up, you may continue to use the Pegasus R12.
Page 38 Promise Technology Pegasus R12 Manual Firmware Update Download the latest firmware from the PROMISE website at www.PROMISE.com/support/ download and place the .img file on your computer. Open the PROMISE Utility Pro to the Firmware Update page. Click Update in the Firmware Update menu, then click Update in the pop-up menu to confirm your decision.
Page 39 Product Manual Software and Driver The process will take several seconds to complete. Once the process has been completed, it is necessary to restart the computer. It is the same for Online Firmware update.
Page 40 Promise Technology Pegasus R12 Shutdown the Pegasus R12 There are two options for safely shutting down the Pegasus R12, using the power button or using PROMISE Utility Pro. To shut down the Pegasus using PROMISE Utility Pro: Open PROMISE Utility Pro, in the Controls menu click on the Device.
Page 41 Product Manual Software and Driver To prevent accidental shutdown, a warning dialog pop-up will appear. If the unit is daisy chained (connected via Thunderbolt to other devices) the connected devices will also shutdown. The shutdown process will take a few minutes. If you want to move the device, wait until the system is completely powered off before disconnecting the power cord.
Page 42 Pegasus R12 Shutdown with Power Button The Pegasus R12 can be shutdown manually by touching the Power Button continuosly for about four seconds. Before shuting down the Pegasus R12, first eject or dismount the connected Pegasus R12 volume or volumes. For Mac, just drag the volume icon into the trash/eject symbol, or right click on the icon and choose he Eject option.
Page 43: Disk Pools
Product Manual Software and Driver Disk Pools Pool information including the assigned Alias are displayed in the Pool status display menu. Information of the selected Pool displayed in the right panel include ID, RAID configuration, Capacity, Status, Volumes, and Spare Drives. Use the sidebar can view the status of Physical Drive in this Pool.
Page 44: More Options For Pool Menu
Promise Technology Pegasus R12 More options for Pool menu Click the More ( ) options link and choose the one of the following actions: • Expand to expand the capacity of an existing pool. This requires available unconfigured drives. •...
Page 45: Expand Pool
Product Manual Software and Driver Expand Pool To expand capacity on an existing pool, click the More ( ) options link and choose the Expand option. Note that in order to expand a Pool there must be unconfigured drives available for use. In the Expand pool dialog, select the drive or drives to be added to the pool and click the Expand button.
Page 46: Adding A Volume/Spare Drive
Promise Technology Pegasus R12 Adding a Volume/Spare Drive Use the Pool menu to add a Volume or Spare Drive. Click the Add button (Plus sign icon) to Add Volume or Add Spare Drive. Volume Use the Add Volume dialog to determine the Capacity and File Format used for the Volume. Click the...
Page 47: Raid Options
Product Manual Software and Driver Up to 128 Volumes can be added. Enter a unique Volume name, choose a RAID configuration type, capacity, and file system format. Click on the minus icon will delete the Volume from the list. Note that the RAID will consist of the Volumes in this list. The options available for type of RAID configuration is dependent upon the number of drives in the RAID.
Page 48 Promise Technology Pegasus R12 Spare Drive If you have an unconfigured drives installed, click on the Add button (Plus sign icon) and select the Add Spare Drive option. Select an Unconfigured Drive to use as Spare Drive for the assigned pool. You can toggle the Revertible switch to enable the drive to be revertible.
Page 49: M Ore Options In Separate
Product Manual Software and Driver More options in separate Volume Click the More ( ) options link for a Volume and choose to Rename or Delete the volume. Rename Volume To rename a Volume, click the More ( ) options link for a Volume and choose the Rename option. In the new menu that appears, type the new name for the Volume and click the Rename button.
Page 50: Spare Drive Tab In Controls Menu
Promise Technology Pegasus R12 Spare Drive tab in Controls menu Click the Spare Drive tab to view status, add or delete a spare drive. Mouse over the Spare Drive to view the current status. Add Spare Drive To add a Spare Drive, select an unconfigured drive and change the settings as required. Spare drives serve as global or dedicated to a specified Pool.
Page 51: Iew S Pare D Rive
Product Manual Software and Driver View Spare Drive Use this button to open the sidebar to display the Spare Drive as a physical drive. The Spare Drive is the highlighted physical drive.
Page 52: More Options For Spare Drives
Promise Technology Pegasus R12 More options for Spare Drives Click the More ( ) options to change settings or delete a Spare Drive. Change Spare Drive Settings Choose the options for a selected spare drive. Use the slider to toggle Global and/or Revertible settings.
Page 53: Unconfigured Drives And Setup Wizard
Unconfigured Drives and Setup Wizard The Pegasus R12 is shipped with HDD installed and RAID array configured, so it is not necessary to do this yourself. However, if you want to change the disk drives or configure a different RAID, you will need to create a Pool and Volume to use the storage.
Page 54 Promise Technology Pegasus R12 Smart Wizard (2 steps) There are four questions presented: Do you want data redundancy? How many Volumes? What File System do you want to use? Do you need a Spare Drive? Provide answers and click Next to continue.
Page 55 Product Manual Software and Driver Advanced Wizard (3 steps) Choose which Physical Drives will be included in the array. If there is an unconfigured drive remaining, the spare drive settings will appear automatically. Enter a name for the Pool and Volume. Choose settings for each Volume, including the RAID level, the capacity to use (default settings apply all available capacity) and the file system.
Page 56 Promise Technology Pegasus R12 An overview of the RAID setup appears. Double-check the storage configuration settings to make sure this is what you want. Click Create to create the new Volume (and new spare drive if that is an option in the chosen settings).
Page 57: Lock Tab On The Controls Page
Product Manual Software and Driver Lock tab on the Controls page By default, the PROMISE Utility Pro is locked to prevent unauthorized changes to your RAID system. When it is locked, you cannot create Volumes or change settings on the Pegasus series unit. PROMISE Utility Pro will automatically display a pop-up menu asking for the administrator password.
Page 58: Troubleshooting
Promise Technology Pegasus R12 roubLesHooting This chapter deals problems you might encounter with your Pegasus unit and how to resolve them. • “Connection Problems” • “Replacing a Physical Drive”...
Page 59: "Connection Problems
Product Manual Troubleshooting Connection Problems Cables If the installation of the cables and components are correctly installed, but they don't function properly, or at all, some of the possible reason could be: • A connector is dirty or corroded • A connector is loose or damaged •...
Page 60: Eplacing A P Hysical D Rive
Promise Technology Pegasus R12 Replacing a Physical Drive A failed physical drive is indicated in the Promise Utility Pro user interface. A red drive in the user interface indicates the drive has failed. An orange drive indicates there is a problem with the drive and might require replacement.
Page 61 Product Manual Troubleshooting Check the Device menu to determine which drive has failed. In the example below, the Number 1 slot contains a failed drive. Click on the failed drive to view details about the hard disk such as capacity, model number, etc.
Page 62: Drive Numbering And Led Indicators
Promise Technology Pegasus R12 Drive numbering and LED indicators The drive carriers are numbered as shown below. Drive LEDs are visible from the with the top of the enclosure removed. A green LED on the drive carrier indicates normal function. A red LED indicates a problem with the...
Page 63: Removing/Replacing A Drive In The Enclosure
Product Manual Troubleshooting Removing/Replacing a Drive in the Enclosure T o replace a physical drive: Slide the top cover of the enclosure toward the front of the device. Lift the cover to expose the hard disk drives.
Page 64 Promise Technology Pegasus R12 To remove a drive carrer, firmly grasp the handle and slide the drive carrier up and out to completely remove the drive and carrier assembly. Each hard disk drive is attached to the disk carrier with four screws created for this purpose.
Page 65: Removing/Replacing A Drive In The Disk Carrier
Removing/Replacing a Drive in the Disk Carrier The Pegasus R12 is shipped fully assembled with all disk drives installed in disk carriers and the disk/ disk carrier assemblies inserted into the enclosure. If it is necessary to replace a Hard Disk Drive (HDD)
Page 66: Aintaining P Roper A Irflow
Make sure the air intake and exhaust vents are not blocked in order to avoid overheating problems. The cooling fans pull air through the Pegasus R12 enclosure from the top of the device, and push the heated air out through the bottom. See the illustration below.
Page 67: F Ile S Ystem C Onversion
Product Manual File System Conversion ystem onversion This chapter describes the procedures used to convert a Mac file system (APFS) on Pegasus so it can be used with a Windows operating system. And, how to convert a Windows file system (NTFS) on Pegasus so it can be used with a Mac operating system.
Page 68: Format Drives For Mac Apfs With Mac Disk Utility
Promise Technology Pegasus R12 Format drives for Mac APFS with Mac Disk Utility WARNING WARNING Follow these instructions to change the file system to APFS using Mac Disk Utility. 1. If the Mac Driver of Pegasus has been installed and loaded successfully, you will see the NTFS volume on your Desktop.
Page 69 Product Manual File System Conversion 2. Use Mac Disk Utility to Erase Volume from and format with APFS. Select External device > The Partition Promise Pegasus, click Erase to format APFS. 3. Type a Volume Name and select Format type Mac OS Extended (Journaled).
Page 70: C Ontacting T Echnical S Upport
Promise Technology Pegasus R12 ontacting ecHnicaL uPPort Promise offers local Phone Support for Pegasus series during normal business hours: For telephone support and business hours click here (http://www.promise.com/ContactUs) Web support and Live Chat is offered 24/7 Web: https://support.promise.com Live Chat: http://www.promise.com/us/Support Please be sure to register your product at PROMISE eSupport (https://support.promise.com )
Page 71 Product Manual Technical Support United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Australia Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Austria Technical Support (E-Support): https://support.promise.com...
Page 72 Promise Technology Pegasus R12 Norway ITF Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Belguim Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Luxembourg Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com United Kingdom Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Taiwan Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com...
Page 73 Product Manual Technical Support Korea Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Hong Kong Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Singapore Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com...
Page 74: L Imited W Arranty
Pegasus R12 imited arranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifications;...
Page 75: D Isclaimer Of Other Warranties
Product Manual Technical Support iscLaimeR of otheR waRRanties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 76: Y Our R Esponsibilities
Promise Technology Pegasus R12 esponsibiLities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
Page 77 Product Manual Technical Support Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. USA and Promise Technology, Inc. Canada: Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road Fremont, CA 94538 Asia-Pacific:...

Promise Technology Pegasus R12 Product Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Promise Technology Pegasus R12

Summary of Contents for Promise Technology Pegasus R12

Table of Contents