When The Delivery Function Does Not Work; When Stored Files Cannot Be Accessed; Network Cannot Be Browsed When Sending A Scan File; The Twain Driver Cannot Be Started - Ricoh Aficio 3224C Operating Instructions Manual

Troubleshooting

When the Delivery Function Does Not Work

Problems
The delivery scanner func-
tion screen is not dis-
played.

When Stored Files Cannot Be Accessed

Problems
The stored file is locked
and is not accessible.

Network Cannot Be Browsed When Sending a Scan File

Problems
The network cannot be
browsed when specifying
the destination folder.
8

The TWAIN Driver Cannot Be Started

Problems
The Scanner Properties di-
alog box cannot be dis-
played.

Stored Files Cannot Be Edited

Problems
Stored files cannot be de-
leted. File names and pass-
words cannot be changed.
Files cannot be redeliv-
ered.
82
Causes and solutions
• If the network TWAIN scanner screen appears when the ma-
chine is switched to scanner mode, press [Exit] to switch to the
network delivery scanner screen.
• If the display does not switch from network TWAIN scanner
to network delivery scanner, the delivery scanner settings are
not correct. See p.93 "Initial Scanner Setup", and then make the
appropriate settings.
Causes and solutions
The file, which is password protected, is locked because the pass-
word was incorrectly entered ten times. Consult the network ad-
ministrator.
Causes and solutions
The following machine settings may not be correct:
• IP address
• subnet mask
Check the settings.
See "Connection and Setup", Network Guide.
Causes and solutions
Advanced encryption has been specified in the extended security
setting. For details about the extended security setting, consult an
administrator.
Causes and solutions
Limits have been imposed using the available extended security
function. Consult the user administrator.