Konica Minolta d-Color MF3000 PF-P08 Service Manual
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Konica Minolta d-Color MF3000 PF-P08 Service Manual

Konica Minolta d-Color MF3000 PF-P08 Service Manual

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Color Printer
d-Color MF3000
PF-P08
SERVICE MANUAL
Code Y112690-5

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Summary of Contents for Konica Minolta d-Color MF3000 PF-P08

  • Page 1 Color Printer d-Color MF3000 PF-P08 SERVICE MANUAL Code Y112690-5...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2010, Olivetti All rights reserved...
  • Page 3 SAFETY AND IMPORTANT WARNING ITEMS SAFETY AND IMPORTANT WARNING ITEMS Read carefully the safety and important warning items described below to understand them before doing service work. IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, Olivetti (hereafter called the Olivetti) strongly recommends that all servicing be performed only by Olivetti-trained service technicians.
  • Page 4 SAFETY AND IMPORTANT WARNING ITEMS SAFETY WARNINGS [1] MODIFICATIONS NOT AUTHORIZED BY OLIVETTI Olivetti brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 5 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE Olivetti brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 7 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Inspection before Servicing CAUTION • Do not leave the machine unattended during transporta- tion, installation, and inspection of the machine. If it is to be unavoidably left unattended, face protrusions toward the wall or take other necessary risk reducing action. The user may stumble over a protrusion of the machine or be caught by a cable, falling to the floor or being injured.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • When mounting an option on the machine, be careful about the clearance between the machine and the option. You may be injured with your finger or hand pinched between the machine and the option. •...
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected. The laser light can enter your eye, leading to a risk of loss of eyesight.
  • Page 13 SAFETY AND IMPORTANT WARNING ITEMS Handling of Consumables WARNING • Toner and developer are not harmful substances, but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes, etc. It may be stimulative.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS [4] LASER SAFETY • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 16 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770 - 800 nm VARNING!
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A121P0E505DA S-15...
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A121P0C501DA PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications.
  • Page 19 SAFETY AND IMPORTANT WARNING ITEMS INDICATION OF WARNING ON THE MACHINE Caution labels shown below are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. CAUTION •...
  • Page 20 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock. Electric hazard • To avoid electrical shock, after turning OFF the power switch, do not touch the DC power supply for 9 minutes.
  • Page 21 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Imaging Unit. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridges. Toner expelled from the fire is dangerous.
  • Page 22 MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.
  • Page 23 Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.
  • Page 24 Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) d-Color MF3000 Main body (2) Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT Microsoft Windows 2000: Windows 2000 Microsoft Windows XP: Windows XP Microsoft Windows Vista:...
  • Page 25 Color Printer d-Color MF3000 SERVICE MANUAL Code Y112690-5...
  • Page 26 PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2010, Olivetti All rights reserved...
  • Page 27 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.

  • Page 28: Table Of Contents

    Field Service Ver. 1.1 Jun. 2010 CONTENTS d-Color MF3000 Main body OUTLINE SYSTEM CONFIGURATION................... 1 PRODUCT SPECIFICATIONS ................2 MAINTENANCE PERIODICAL MAINTENANCE ITEM..............7 Periodical replacement parts list (CRU)..............7 Periodical replacement parts list (FRU) ..............7 3.2.1 Main body ..................... 7 3.2.2 Option ......................
  • Page 29 Field Service Ver. 1.1 Jun. 2010 OTHER MAINTENANCE ITEM................42 Items not allowed to be disassembled and adjusted .......... 42 Disassembly/reassembly parts list ..............43 Cleaning parts list....................44 Disassembly/reassembly procedure..............44 7.4.1 Front door ....................44 7.4.2 Rear cover ....................44 7.4.3 Left cover ....................
  • Page 30 Field Service Ver. 1.1 Jun. 2010 7.4.32 2nd transfer release solenoid (SD2) ............86 7.4.33 Temperature/ humidity sensor (TEM/HUMS) ..........88 7.4.34 IDC sensor (IDC) ..................89 7.4.35 Speaker (SP1)..................... 91 Cleaning procedure .................... 92 7.5.1 Tray1 feed roller................... 92 7.5.2 Tray2 feed roller...................
  • Page 31 Field Service Ver. 1.1 Jun. 2010 10.5.12 Thick Mode ....................129 10.5.13 Fine Line ADJ ................... 129 10.6 Main Scan Adjust ..................... 129 10.6.1 Main Scan Page..................129 10.6.2 Scan Adjust Value..................130 10.7 Service Fax Settings..................132 10.7.1 Restrict Fax TX ..................132 10.7.2 Restrict Fax RX..................
  • Page 32 Field Service Ver. 1.1 Jun. 2010 10.8.1 FB Leading Edge ..................140 10.8.2 FB Side Edge.................... 141 10.8.3 ADF(F) Leading Edge ................142 10.8.4 ADF(F) Side Edge..................143 10.8.5 ADF(B) Leading Edge................144 10.8.6 ADF(B) Side Edge ..................145 10.8.7 FB CD Multiplier ..................
  • Page 33 Field Service Ver. 1.1 Jun. 2010 10.13.5 Maintenance Start..................164 10.13.6 Maintenance End..................164 10.13.7 Manual Trans.................... 165 10.13.8 Basic Settings ................... 165 10.13.9 WebDAV Settings ..................166 10.13.10 CSRC Clock....................167 10.13.11 CSRC Settings..................167 10.13.12 RAM Clear ....................168 10.13.13 List of the CS Remote Care error code ............
  • Page 34 Field Service Ver. 1.1 Jun. 2010 12.1.1 Misfeed display resetting procedure ............189 12.2 Sensor layout ....................190 12.3 Solution......................191 12.3.1 Initial check items..................191 12.3.2 Misfeed at fusing/paper exit section ............191 12.3.3 Misfeed at transfer section ................ 192 12.3.4 Misfeed at tray1 paper feed section ............
  • Page 35 Field Service Ver. 1.1 Jun. 2010 14.4.12 0310: Laser malfunction ................213 14.4.13 0500: Heating roller warm-up failure............213 14.4.14 0502: Thermistor open-circuit failure ............213 14.4.15 0503: Thermistor resistance failure ............213 14.4.16 0510: Abnormally low heating roller temperature ........213 14.4.17 0520: Abnormally high heating roller temperature........
  • Page 36 Field Service Ver. 1.1 Jun. 2010 16.1 How to identify problematic part ............... 223 16.1.1 Initial check items..................223 16.2 Solution......................224 16.2.1 Scanner system: white lines, white bands, colored lines and colored bands in sub scan direction ..................224 16.2.2 Scanner system: white lines, white bands, colored lines and colored bands in main scan direction ...................
  • Page 37 Field Service Ver. 1.1 Jun. 2010 16.2.31 Printer 4-color: void areas, white spots............. 254 16.2.32 Printer 4-color: colored spots..............255 16.2.33 Printer 4-color: poor fusing performance, offset ........256 16.2.34 Printer 4-color: brush effect, blurred image ..........257 16.2.35 Printer 4-color: back marking..............258 16.2.36 Printer 4-color: uneven image..............

  • Page 38: Outline

    Field Service Ver. 1.1 Jun. 2010 1. SYSTEM CONFIGURATION OUTLINE SYSTEM CONFIGURATION A0VDT2C544AA d-Color MF3000 PF-P08 (Lower feeder unit) DK-P01 (Desk)* *: To be locally procured for North America/Europe.

  • Page 39: Product Specifications

    2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 Jun. 2010 PRODUCT SPECIFICATIONS A. Type Type Desktop tandem full-color A4 laser beam printer Printing system Semiconductor laser and electrostatic image transfer to plain paper Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Photoconductor...
  • Page 40 Field Service Ver. 1.1 Jun. 2010 2. PRODUCT SPECIFICATIONS C. Media Paper source (maximum tray capacity) Type Tray 1 Tray 2 Plain paper 100 sheets 250 sheets (60 to 90 g/m ; 16 to 24 lb) Thick 1 (91 to 150 g/m Thick 2 (151 to 210 g/m Label Media type...
  • Page 41 2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 Jun. 2010 G. Print functions Type Built-in printer controller 1.5 GB 120 GB (shared with the main body) Interface USB 2.0 (High Speed) compliant, 10Base-T/100Base-TX/1000Base-T Ethernet 30 pages/min. (A4S, 1-sided print, plain paper) 31.6 pages/min.
  • Page 42 Field Service Ver. 1.1 Jun. 2010 2. PRODUCT SPECIFICATIONS H. Fax specifications Applicable lines PSTN, PBX Protocol Group 3 (compliant to ITU-T T.30) • Olivetti non-standard protocol: No • Group 4: No Communication Standard (203 dpi x 98 dpi) resolution Fine (203 dpi x 196 dpi) Super fine (406 dpi x 391dpi) Compatibility...
  • Page 43 2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 Jun. 2010 Functions Call progress detection • DC loop (Depends on country spec) • Dial tone (Depends on country spec) • Busy tone (Depends on country spec) Dialing system To be selected from among PB, 10 pps, and 20 Line monitoring sound ON (A-B): Monitoring sound is sounded for communication...

  • Page 44: Maintenance

    Field Service Ver. 1.0 May 2010 3. PERIODICAL MAINTENANCE ITEM MAINTENANCE PERIODICAL MAINTENANCE ITEM Periodical replacement parts list (CRU) • To ensure that the machine produces good prints and to extend its service life, it is rec- ommended that the maintenance jobs described in this schedule be carried out as instructed.

  • Page 45: Periodical Maintenance Procedure

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 PERIODICAL MAINTENANCE PROCEDURE Processing section 4.1.1 Replacing the toner cartridge (C, M, Y, K) A. Periodically replaced parts/cycle • Standard-in box toner cartridge (C, M, Y, K): Every 6,000 counts •...
  • Page 46 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE C. Reinstallation procedure 1. Take the toner cartridge [2] out of its plastic bag [1]. A0VDF2C521DA 2. Gently shake the toner cartridge [1] three times to agitate the toner. 3 × A0VDF2C522DA 3.
  • Page 47 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4. Insert the toner cartridge [1] into the machine. A121F2C503DA 5. Slide the lock lever [1] to the right to lock the toner cartridge. A121F2C504DA 6. Remove the protective film [1]. A121F2C505DA 7.

  • Page 48: Replacing The Imaging Unit (C, M, Y, K)

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4.1.2 Replacing the imaging unit (C, M, Y, K) A. Periodically replaced parts/cycle • Imaging unit (C, M, Y, K): Every 30,000 counts B. Removal procedure 1. Remove the toner cartridge. See P.8 2.
  • Page 49 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 2. Hold the imaging unit with both hands, and then shake it twice as shown in the illustration. A0VDF2C530DA 3. Remove the protective cover [1] from the imaging unit. 4. Remove all packing tape [2] from the imaging unit.
  • Page 50 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 7. Slide the imaging unit [1] in. A121F2C508DA 8. Install the waste toner bottle. See P.14 9. Install the toner cartridge. See P.8 10. Close the front cover.

  • Page 51: Transfer Section

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 Transfer section 4.2.1 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 36,000 counts (monochrome) / 9,000 counts (full color) B. Removal procedure 1. Open the front cover [1]. A121F2C500DA 2.

  • Page 52: Replacing The Transfer Roller Unit

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4.2.2 Replacing the transfer roller unit A. Periodically replaced parts/cycle • Transfer roller unit: Every 100,000 counts B. Removal procedure 1. Open the right door. 2. Push two levers [1] inside to unlock the transfer roller.

  • Page 53: Replacing The Transfer Belt Unit

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4.2.3 Replacing the transfer belt unit A. Periodically replaced parts/cycle • Transfer belt unit: Every 100,000 counts B. Replacing procedure NOTE Before replacing the transfer belt unit, be sure to perform the following items so that the machine does not start to print jobs before the counter value of the transfer belt unit is reset.
  • Page 54 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 7. Completely insert the protective sheet [1] supplied with the transfer belt unit in the direction of the arrow. A121F2C555DA NOTE • If the protective sheet is not sup- plied, use two sheets of A4 or Letter paper as shown in the illustration.
  • Page 55 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 10. Pull the protective sheet [1] out. A121F2C557DA 11. Remove the protective cover [1] from the new transfer belt unit. NOTE • Be careful not to touch the surface of the belt. A0VDF2C536DA 12.
  • Page 56 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 14. To reinstall, reverse the order of removal. 15. Turn ON the power switch. NOTE • Make sure that the USB cable, (the network cable, and the fax cable) are not con- nected to the machine.

  • Page 57: Fusing Section

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 Fusing section 4.3.1 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 58 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4. Pull down two levers [1]. A121F2C523DA 5. Remove the fuser unit [1]. A121F2C524DA 6. Install the new fuser unit. 7. From the Menu, select [Service Mode] [Supplies] [Consumables Replace] [Fusing Unit] and execute this function to reset the fuser unit counter value.

  • Page 59: Feed Section

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 Feed section 4.4.1 Replacing the tray1 feed roller A. Periodically replaced parts/cycle • Tray1 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray1. See P.54 2. Open the right door. 3.
  • Page 60 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 5. Remove the E-ring [1] and the bear- ing [2], and move the tray 1 feed roller assy [3] in the direction of the arrow. A0VDF2C003DA NOTE • When reinstalling the tray 1 feed roller assy, the stopper [1] must be located under the shaft [2] as shown in the illustration.

  • Page 61: Replacing The Tray2 Feed Roller

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4.4.2 Replacing the tray2 feed roller A. Periodically replaced parts/cycle • Tray2 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray2. See P.55 2. Lock the media lift metal plate [1]. 3.

  • Page 62: Service Tool

    Field Service Ver. 1.0 May 2010 5. SERVICE TOOL SERVICE TOOL Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA Isopropyl alcohol 000V-19-0 A00KF2C506DA CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool no code A0VDF2C553DA...

  • Page 63: Firmware Rewriting

    6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 FIRMWARE REWRITING Checking the current firmware version 1. Display [Service Mode]. 2. Display [Firmware Version]. 3. Select the firmware to be updated and check the current version. A121F2C533DA Firmware upgrading procedure by USB memory device 6.2.1 Preparations for firmware upgrading A.
  • Page 64 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING C. How to write firmware data 1. Turn the power switch ON. 2. Connect the USB memory device to the printer. 3. Display [Service Mode]. 4. Press [Firmware Update]. A121F2C534DA 5. A list of firmware data in the USB memory device is displayed. A121F2C535DA NOTE •...

  • Page 65: Firmware Upgrading Procedure By Updater

    6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 7. Select the specific firmware data to be upgraded and press [Execute]. 8. Press [OK]. A121F2C537DA 9. The firmware upgrading procedure starts. NOTE • Do not turn off the printer while its firmware is being updated. •...
  • Page 66 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING B. Connection for Windows (1) Starting the firmware updater NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1. Download the firmware updater. 2.
  • Page 67 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. A121F2E538DA • For a network connection: Select “Network port.” See P.31 •...
  • Page 68 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 69 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart.
  • Page 70 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING <If spooling of the data fails> NOTE • If spooling fails, data may remain in the printer spooler. Delete this data, and then try again. 1. If spooling of the data fails, the following message appears. 2.
  • Page 71 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2. Select the printer driver, and then click the [Next]. A011F2E563DA 3.
  • Page 72 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. <If spooling of the data fails> For details, see “For a network connection.”...
  • Page 73 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E567DA 4.
  • Page 74 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING <If transferring of the data fails> 1. If transferring of the data fails, the following message appears. 2. Click [OK]. A011F2E569DA 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again].
  • Page 75 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 C. Connection for Macintosh (1) Starting the firmware updater and the updating procedure NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1.
  • Page 76 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 5. The screen for specifying the IP address of the printer appears. A011F2E573DA 6. Type in the IP address, and then click the [Next]. A011F2E574DA 7. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware.
  • Page 77 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 8. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E576DA 9. If the firmware was successfully updated, the printer will automatically restart. <If transferring of the data fails> 1.

  • Page 78: Checking The Version After The Firmware Update

    Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 6.3.2 Checking the version after the firmware update 1. Display [Service Mode]. 2. Display [Firmware Version]. 3. Select the firmware to be updated and check the current version. A121F2C533DA...

  • Page 79: Other Maintenance Item

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.

  • Page 80: Disassembly/Reassembly Parts List

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM Disassembly/reassembly parts list Section Part name Ref.Page Front door P.44 Rear cover P.44 Exterior parts Left cover P.45 Rear right cover P.45 Operation panel P.46 FAX board (FAXB) P.57 MFP board (MFPB) P.58 Printer control board (PRCB) P.62...

  • Page 81: Cleaning Parts List

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Cleaning parts list Section Part name Ref.Page Tray1 Tray1 feed roller P.92 Tray2 Tray2 feed roller P.92 ADF feed roller P.93 Processing section Laser irradiation section P.93 Disassembly/reassembly procedure 7.4.1 Front door 1.

  • Page 82: Left Cover

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.3 Left cover 1. Remove the rear cover. See P.44 2. Slide out the tray 2. 3. Open the front cover. 4. Remove the cover [1]. A121F2C543DA 5. Remove three screws [1], and remove the left cover [2].

  • Page 83: Operation Panel

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.5 Operation panel 1. Remove the operation panel lower cover [1]. A121F2C008DA 2. Remove the screw [1]. 3. Disconnect the connector [2], and remove the operation panel [3]. A121F2C009DA 4. To reinstall, reverse the order of removal.

  • Page 84: Adf

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.6 CAUTION • Turn OFF the main power and then wait 15 seconds or more before dis- connecting the connector from the DF control board. 1. Open the ADF feed cover [1]. A121F2C528DA 2.
  • Page 85 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 4. Remove the screw [1], and remove the clamp [2]. 5. Remove the ferrite core [3]. 6. Disconnect the connector (J1) [4]. A121F2C012DA 7. Pull the cable [1] out. A121F2C013DA 8.

  • Page 86: Adf Feed Roller Unit

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.7 ADF feed roller unit A. Removal procedure 1. Open the ADF feed cover [1]. A121F2C528DA 2. Pull the lock lever [1] upward to release the lock and remove the ADF feed roller unit [2].
  • Page 87 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 NOTE • Install the ADF feed roller unit, fit- ting the two levers [1] into the hous- ing. A121F2C074DA 2. To fix the ADF feed roller unit, press the lock lever [1] until it clicks. A121F2C075DA 3.

  • Page 88: Adf Separation Pad

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.8 ADF separation pad 1. Open the ADF feed cover [1]. A121F2C528DA 2. Unhook the tab [1], and remove the ADF separator pad/1 [2]. A121F2C076DA 3. To reinstall, reverse the order of removal.

  • Page 89: Scanner Unit

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.9 Scanner unit 1. Remove the rear cover. See P.44 2. Remove the left cover. See P.45 3. Remove the hard disk. See P.55 4. Remove the FAX board. See P.57 5.
  • Page 90 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 10. Pull the flat cables [1] out of the guide. 11. Pull the harness [3] out of the hole [2] shown in the illustration. 12. Remove the screw [4], and remove the earth cable [5].

  • Page 91: Tray1

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.10 Tray1 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 92: Tray2

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.11 Tray2 1. Pull out the tray 2 [1]. 2. While pushing the left and right tabs [2], remove the tray 2 [1]. A121F2C021DA 3. To reinstall, reverse the order of removal. 7.4.12 Hard disk (HDD) 1.
  • Page 93 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 2. Remove the screw [1], and remove the cover [2]. A121F2C544DA 3. Disconnect two connectors (CN5, CN7) [1]. 4. Remove four screws [2], and remove the hard disk [3]. A121F2C022DA 5.

  • Page 94: Fax Board (Faxb)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.13 FAX board (FAXB) 1. Remove the rear cover. See P.44 2. Remove the left cover. See P.45 3. Remove the hard disk. See P.55 4. Remove seventeen screws [1], and remove the board protective shield [2].

  • Page 95: Mfp Board (Mfpb)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.14 MFP board (MFPB) NOTE • When replacing the MFP board, in order to make the existing counter data become available in the new board, be sure to back up the counter data following the replacement procedure below.
  • Page 96 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7. Disconnect all connectors and flat cables. 8. Remove ten screws [1], and remove the MFP board [2]. NOTE • If the memory board (DIMM) [3] is not mounted on the new MFP board, be sure to remove the mem- ory board from the old MFP board and mount it on the new MFP board.
  • Page 97 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 16. Counter data starts to be backed up. NOTE • Do not perform any printing operation at this stage. • Do not turn OFF the power switch during the backup process. <When backup is completed success- fully>...
  • Page 98 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 20. Remove the screw [1], remove the old SSD board [2], and mount the new SSD board [3]. A121F2C550DA 21. Install the FAX board. 22. Turn ON the power switch of the machine and confirm that the machine operates prop- erly.

  • Page 99: Printer Control Board (Prcb)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.15 Printer control board (PRCB) NOTE • When the printer control board is replaced with a new one, be sure to execute [BK CLEAR]. See P.159 1. Remove the rear cover. See P.44 2.
  • Page 100 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM NOTE • When mounting EEPROM (ICS1), make sure the notches (“A”) are precisely lined up. A121F2C540DA...

  • Page 101: Dc Power Supply (Dcpu)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.16 DC power supply (DCPU) CAUTION • Note that in the event of DC power supply failure, it can take long before voltage drops even after turning OFF the power switch. To avoid electrical shock, after turning OFF the power switch, do not touch the DC power supply for 9 minutes.
  • Page 102 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 10. Remove seven screws [1], and remove the DC power supply protec- tive cover [2]. A121F2C030DA 11. Disconnect seven connectors [1]. A121F2C031DA 12. Remove seven screws [1] and two board supports [2], and remove the DC power supply [3].

  • Page 103: High Voltage Unit (Hv1)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.17 High voltage unit (HV1) 1. Remove the rear cover. See P.44 2. Detach the spring from two hooks [1]. A121F2C033DA 3. Remove six screws [1] and three tabs [2]. 4.

  • Page 104: Ph Unit

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.18 PH Unit CAUTION • Do not replace the printer head unit while the power is ON. Laser beam generated during the above mentioned activity may cause blindness. • Do not disassemble or adjust the printer head unit. Laser beam generated during the above mentioned activity may cause blindness.
  • Page 105 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 11. Remove six screws [1], and remove the installation sheet metal [2]. A121F2C036DA 12. Remove four screws [1], and remove four rails [2]. A121F2C037DA 13. Remove the harness from two har- ness guides [1].

  • Page 106: Backup Battery

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 15. Remove the PH unit [1]. 16. To reinstall, reverse the order of removal. 17. Perform the following setting. [Service Mode] - [Main Scan Adjust] See P.129 A121F2C040DA 7.4.19 Backup battery NOTE •...
  • Page 107 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3. Remove the screw [1], and remove the cover [2]. A121F2C544DA 4. Remove the backup battery [1]. A121F2C545DA NOTE • When attaching a new backup bat- tery, the side marked with “+” must be located on the left front side.

  • Page 108: Developing Motor (M1)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.20 Developing motor (M1) 1. Remove the high voltage unit. See P.66 2. Disconnect the connector [1]. 3. Remove four screws [2], and remove the developing motor [3]. NOTE • When installing the motor, try to insert it straight, and take care not to damage the gears.

  • Page 109: Dc Power Supply Fan Motor (Fm10)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.23 DC power supply fan motor (FM10) 1. Remove the rear cover. See P.44 2. Disconnect the connector [1]. 3. Remove the harness from the wire saddle [2]. 4. Unlock the tab [3], and remove the DC power supply fan motor [4].

  • Page 110: Mfp Board Cooling Fan Motor (Fm12)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.25 MFP board cooling fan motor (FM12) 1. Remove the ADF. See P.47 2. Remove the scanner unit. See P.52 3. Remove the operation panel. See P.46 4. Remove seven screws [1], and remove the upper cover [2].

  • Page 111: Tray2 Media Feed Clutch (Cl1) / Tray1 Media Feed Clutch (Cl2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.26 Tray2 media feed clutch (CL1) / Tray1 media feed clutch (CL2) 1. Remove the rear cover. See P.44 2. Remove the main motor. See P.71 3. Remove the harness from the har- ness guide [1], and remove the har- ness guide [1].

  • Page 112: Registration Clutch (Cl3)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7. Disconnect the connector [1], and remove the tray1 media feed clutch [2]. A121F2C053DA 8. To reinstall, reverse the order of removal. 7.4.27 Registration clutch (CL3) 1. Open the right door. 2.

  • Page 113: Toner Supply Clutch/Y (Cl4) / Toner Supply Clutch/M (Cl5) Toner Supply Clutch/C (Cl6) / Toner Supply Clutch/K (Cl7)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7. Disconnect the connector [1]. 8. Remove the E-ring [2] and the bear- ing [3], and remove the registration clutch [4]. A121F2C054DA 9. To reinstall, reverse the order of removal. 7.4.28 Toner supply clutch/Y (CL4) / Toner supply clutch/M (CL5) Toner supply clutch/C (CL6) / Toner supply clutch/K (CL7)
  • Page 114 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 11. Remove the screw [1], and remove the exit drive assy [2]. 12. Disconnect three connectors [3]. A121F2C029DA 13. Remove the stopper [1]. A121F2C055DA 14. Remove two screws [1]. 15. While releasing the lock with the inserted metal ruler [2] or another similar tool as shown in the illustra- tion, remove the toner box drive Assy...
  • Page 115 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 16. Remove the harness from guide, and disconnect the connector [1]. 17. Remove the screw [2], and remove the cover [3]. A121F2C058DA 18. Remove the toner supply clutch [1]. A121F2C059DA 19.

  • Page 116: Loop Detection Clutch (Cl8)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.29 Loop detection clutch (CL8) 1. Remove the fuser unit. See P.20 2. Remove the high voltage unit. See P.66 3. Remove the ADF. See P.47 4. Remove the scanner unit. See P.52 5.
  • Page 117 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 10. Remove seven screws [1], and remove the DC power supply protec- tive cover [2]. A121F2C030DA 11. Remove the harness from the har- ness guide [1], and remove the har- ness guide [1].
  • Page 118 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 13. Disconnect the connector [1]. 14. Remove two screws [2]. A121F2C061DA 15. Remove the E-ring [1] and bearing [2], and remove the holder [3]. NOTE • Before removing the holder [3], attach tape or similar material [4] to the section shown in the illustration to prevent the shaft from falling...

  • Page 119: Switchback Roller Feed Clutch (Cl11) / Switchback Roller Reverse Clutch (Cl12)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 16. Remove the loop detection clutch [1]. A0VDF2C050DA 17. To reinstall, reverse the order of removal. 7.4.30 Switchback roller feed clutch (CL11) / Switchback roller reverse clutch (CL12) 1. Remove the fuser unit. See P.20 2.
  • Page 120 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 6. Remove the screw [1]. 7. While pushing the tab [2] in the direction of the arrow to unlock it, disassemble and remove the exit drive assy [3]. A0VDF2C555DA 8. Disconnect two connectors [1]. 9.
  • Page 121 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 11. Remove two gears [1]. A0VDF2C054DA 12. Remove two bearings [1], and remove the metal plate [2]. A0VDF2C055DA 13. Remove two gears [1] and remove the switchback roller feed clutch [2] or the switchback roller reverse clutch [3].

  • Page 122: Duplex Conveyance Roller Clutch (Cl13)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.31 Duplex conveyance roller clutch (CL13) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 123: 2Nd Transfer Release Solenoid (Sd2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.32 2nd transfer release solenoid (SD2) 1. Remove the registration clutch. See P.75 2. Remove the 2nd transfer roller unit assy [1]. A121F2C064DA 3. Remove two screws [1], and remove the duplex conveyance roller assy [2].
  • Page 124 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM NOTE • If the gears come off and they need to be reinstalled, align the arrow [1] on the gear with the marked line [2] on the holder. A0VDF2C548DA 5. Disconnect the connector [1]. A0VDF2C061DA 6.

  • Page 125: Temperature/ Humidity Sensor (Tem/Hums)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.33 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 126: Idc Sensor (Idc)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 8. Disconnect the connector [1], and remove the temperature/ humidity sensor [2]. A0VDF2C064DA 9. To reinstall, reverse the order of removal. 7.4.34 IDC sensor (IDC) 1. Remove the toner cartridge (C,M,Y,K). See P.8 2.
  • Page 127 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7. Remove two screws [1], and remove the sensor cover [2]. A121F2C069DA 8. While slightly raising the ground plate [1], remove the IDC sensor [2]. A0VDF2C068DA 9. Disconnect the connector [1], and remove the IDC sensor [2].

  • Page 128: Speaker (Sp1)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.4.35 Speaker (SP1) 1. Remove the ADF. See P.47 2. Remove the scanner unit. See P.52 3. Remove the operation panel. See P.46 4. Remove seven screws [1], and remove the upper cover [2]. A121F2C048DA 5.

  • Page 129: Cleaning Procedure

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 7.5.1 Tray1 feed roller 1. Open the tray1. 2. Press down the media lifting metal plate [1].

  • Page 130: Adf Feed Roller

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.5.3 ADF feed roller 1. Open the ADF feed cover [1]. A121F2C528DA 2. Using a cleaning pad dampened with alcohol, wipe the ADF feed roller [1] clean of dirt. A121F2C529DA 7.5.4 Laser irradiation section 1.
  • Page 131 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3. Remove the laser lens cleaning tool [1]. A121F2C552DA 4. Close the tray2. 5. Open the front cover [1]. A121F2C530DA 6. Remove the waste toner bottle [1]. See P.14 7. Remove the toner cartridge [2]. See P.8 8.
  • Page 132 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 9. Attach the cover [1] to the removed imaging unit. A0VDF2C507DA 10. Insert the laser lens cleaning tool [1] into the imaging unit opening [2], pull it out, and then repeat this back and forth movement 2 or 3 times.
  • Page 133 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Blank Page...

  • Page 134: Adjustment/Setting

    Field Service Ver. 1.1 Jun. 2010 8. HOW TO USE THE ADJUSTMENT/SETTING SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT/SETTING SECTION • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks •...

  • Page 135: Utility

    9. Utility Field Service Ver. 1.1 Jun. 2010 Utility List of utility mode NOTE • Keys displayed on screens are different depending on the setting. Utility Address Reg- Fax/Scan Address Address Book E-Mail istration Registration User Settings Machine Setting Language Measurement Unit Setting Paper Tray Settings Auto Tray Switch...
  • Page 136 Field Service Ver. 1.1 Jun. 2010 9. Utility Utility Admin Setting Machine Setting Sleep Mode Settings Sleep Time Settings Date & Time Setting DATE (XX.XX.XX) Time Time Zone Daylight Saving Time Enable Offset List/Counter Job Settings List Auto Reset Settings Enable Auto Reset Default Function...
  • Page 137 9. Utility Field Service Ver. 1.1 Jun. 2010 Utility Admin Setting Ethernet TCP/IP IP Address Filter Access Permis- sion Access Rejection IPv6 Enable Auto Setting Link Local Global Address Gateway Address Netware AppleTalk Network Speed IEEE802.1X Binary Division S/MIME Settings S/MIME Enabled Signature Encryption...
  • Page 138 Field Service Ver. 1.1 Jun. 2010 9. Utility Utility Admin Setting Print Setting Quality Settings PCL Settings Text Printing Graphics Printing PS Setting Image Printing Text Printing Graphics Printing Simulation Gradation Adjust Tone Calibration AIDC Process CMYK Density Color Separation Emulation Default Emulation Postscript...
  • Page 139 9. Utility Field Service Ver. 1.1 Jun. 2010 Utility Admin Setting Maintenance Menu Main Scan Adjust Main Scan Page Scan Adjust Value Supplies Scan Settings Auto Del Interval File Storage Document Hold Setting Security Settings Administrator Password Security Details Password Rules Manual Destination Input Direct Input Hide Personal Data...

  • Page 140: Starting/Exiting

    Field Service Ver. 1.1 Jun. 2010 9. Utility Starting/Exiting 9.2.1 Starting procedure 1. Press the Utility/Counter key. 2. The Utility Mode screen will appear. A121F3E502DA 9.2.2 Exiting procedure • Touch the [Home] key.

  • Page 141: Statistics Page

    9. Utility Field Service Ver. 1.1 Jun. 2010 Statistics Page • To check the status and the usage of the machine (consumables, maintenance parts and paper). 9.3.1 Sample of STATISTICS PAGE Statistics Page Serial Number: A121********* Product Name : d-Color MF3000 DATE : 03.07.2010 TIME :...
  • Page 142 Field Service Ver. 1.1 Jun. 2010 9. Utility A. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and imaging unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).
  • Page 143 9. Utility Field Service Ver. 1.1 Jun. 2010 NOTE • The total counters and the print counters count at a different timing, when a sheet of media is properly ejected and when a sheet of media is fed, respectively. Therefore, the sum of each total counter value may not be same with the sum of each print counter value if a sheet of media cannot be ejected due to media jam inside the machine or other possible problems.
  • Page 144 Field Service Ver. 1.1 Jun. 2010 9. Utility Contents Rate of transfer belt unit use (%) Number of times a transfer belt unit has been replaced Rate of fuser unit use (%) Number of times a fuser unit has been replaced Number of times a imaging unit (K) has been replaced Number of times a imaging unit (C) has been replaced Number of times a imaging unit (M) has been replaced...
  • Page 145 9. Utility Field Service Ver. 1.1 Jun. 2010 Contents Display the average dot coverage of black for all prints performed after the printer was installed. (Calculated on an A4/Letter) Display the average dot coverage of color print for all prints performed after the printer was installed.

  • Page 146: Restore Defaults

    Field Service Ver. 1.1 Jun. 2010 9. Utility Restore Defaults • Restores various settings to their default values. • Use when restoring settings to their default values. Restore Network : Restores the [Admin Setting] [Ethernet] setting to its default value. Restore System : Restores both the [User Settings] [Print Setting] and [Admin Set- ting]...
  • Page 147 9. Utility Field Service Ver. 1.1 Jun. 2010 Restore Defaults Utility Initial value Restore Restore Restore Network System Caution Low Caution Enable Reset Reset Sound Sound Volume Reset Reset Middle (Level 3) High Enable Reset Reset Volume Reset Reset Middle Error Message Display Time Reset Reset...
  • Page 148 Field Service Ver. 1.1 Jun. 2010 9. Utility Restore Defaults Utility Initial value Restore Restore Restore Network System User Settings Print Setting Paper Settings Copies Reset Reset Collate Reset Reset Auto Tray Switching Reset Reset Tray Mapping Tray Reset Reset Mapping Mode Logical Tray...
  • Page 149 9. Utility Field Service Ver. 1.1 Jun. 2010 Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Ethernet TCP/IP HTTP Reset Reset Enable Reset Reset Enable Telnet Reset Reset Enable Bonjour Reset Reset Enable Dynamic DNS Reset Reset Disable Reset...
  • Page 150 Field Service Ver. 1.1 Jun. 2010 9. Utility Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Print Setting Grayscale Page Reset Reset Auto Startup Page Setting Reset Reset Auto Continue Reset Reset Paper Default Paper Size Reset Reset Letter/A4...
  • Page 151 9. Utility Field Service Ver. 1.1 Jun. 2010 Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Print Setting Quality Settings PS Setting Text Printing RGB Source Reset Reset sRGB RGB Intent Reset Reset Vivid RGB Gray Reset Reset Bk=K Gray=K...
  • Page 152 Field Service Ver. 1.1 Jun. 2010 9. Utility Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Fax Settings Sender Settings Sender Reset Reset Sender Fax No. Reset Reset Header/Footer Settings Header Position Reset Reset Outside Body Text Fax TX Header Name Reset...
  • Page 153 9. Utility Field Service Ver. 1.1 Jun. 2010 Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Fax Settings RX Password Fax RX PWD Enable Reset Reset Closed Network RX Password Reset Reset Forward TX Setting Forward TX Setting Reset Reset Forwarding Address...
  • Page 154 Field Service Ver. 1.1 Jun. 2010 9. Utility Restore Defaults Utility Initial value Restore Restore Restore Network System Admin Setting Maintenance Menu Printer Adjustment Black Image Density Reset Reset Scan Settings Auto Del Interval Reset Reset 1 Day File Storage Reset Reset 1 Day...

  • Page 155: Service Mode

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.1 List of service mode ✽ The function tree is shown to comply with the format displayed on the screen. Service Mode Ref. page Serial Number P.122 Firmware Version Controller F/W P.122 Engine F/W...
  • Page 156 Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE Service Mode Ref. page Main Scan Adjust Main Scan Page P.129 Scan Adjust Value Yellow P.130 Magenta Cyan Service Fax Settings Restrict Fax TX P.132 Restrict Fax RX P.132 Restrict PC-Fax TX P.132 TX Speed P.132...
  • Page 157 10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 Service Mode Ref. page Scanner Adjustment FB CD Multiplier P.146 FB FD Multiplier P.147 ADF(F) CD Multiplier P.148 ADF(F) FD Multiplier P.149 ADF(B) CD Multiplier P.150 ADF(B) FD Multiplier P.151 Tilt(F) P.152 Tilt(B) P.152...

  • Page 158: Starting/Exiting

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.2 Starting/Exiting 10.2.1 Starting procedure NOTE • Ensure appropriate security for Service Mode function setting procedures. They should NEVER be shown to any unauthorized person not involved with service jobs. A. Procedure 1.

  • Page 159: Serial Number

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.3 Serial Number A. Use • Displays the serial number of the machine. • Use when maintaining and managing the machine. B. Procedure 1. Call the Service Mode to the display. 2.

  • Page 160: Printer Adjustment

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.5 Printer Adjustment 10.5.1 Leading Edge Adjustment A. Use • Adjusts the leading edge margin of media for single-sided printing. • To correct a misaligned print image. Plain Paper : Adjust the leading edge margin of plain paper. Thick : Adjust the leading edge margin of thick 1 paper.

  • Page 161: Side Edge Adjustment

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.5.2 Side Edge Adjustment A. Use • Adjusts the left margin of media for single-sided printing. • To correct a misaligned print image. Tray1: Adjust the left margin of paper fed from tray 1 (manual tray.) Tray2: Adjust the left margin of paper fed from tray 2.

  • Page 162: Left Adj Duplex

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.5.3 Left ADJ Duplex A. Use • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. Tray1: Adjust the left margin of duplex print paper fed from tray 1 (manual tray.) Tray2: Adjust the left margin of duplex print paper fed from tray 2.

  • Page 163: 2Nd Image Transfer-Simplex Pass

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.5.4 2nd Image Transfer-Simplex Pass A. Use • Adjust the 2nd image transfer output (ATVC) on the single-sided pages for each media type. • To use when the transfer failure at the trailing edge occurs. B.

  • Page 164: Thick Paper Image Density

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.5.6 Thick Paper Image Density A. Use • To fine-adjust density of printed images of each color for thick paper. • To change the density of the printed image for each color with thick paper. B.

  • Page 165: Fuser Temp Control

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.5.9 Fuser Temp Control A. Use • To adjust the fusing heating temperature individually for each paper type so as to ensure good fusing performance that varies with varying environmental conditions. •...

  • Page 166: Thick Mode

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.5.12 Thick Mode A. Use • In order to prevent toner from clogging within the developer unit as a result of it being driven at half-speed, select the timing for driving the developer unit at full speed for a fixed length of time when thick paper is being fed.

  • Page 167: Scan Adjust Value

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.6.2 Scan Adjust Value A. Use • Adjusts magnification in the main scan direction. • Use when replacing the PH unit. • This adjustment is necessary when the adjustment values are cleared due to the replacement of the EEPROM on the print control board or other reasons.
  • Page 168 Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 3. Call the Service Mode to the display. 4. Touch [Main Scan Adjust] [Scan Adjust Value]. 5. Touch the key for color to be adjusted. 6. Enter the correction value calculated in step 2 and touch [OK]. 7.

  • Page 169: Service Fax Settings

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.7 Service Fax Settings 10.7.1 Restrict Fax TX A. Use • Set whether to enable or disable G3 Fax transmission. B. Procedure • The default setting is OFF. “OFF” 10.7.2 Restrict Fax RX A.

  • Page 170: Rx Speed

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.7.5 RX Speed A. Use • Set the max. reception speed. B. Procedure • The default setting is 33600bps. 2400bps 4800bps 7200bps 9600bps 12000bps 14400bps 16800bps 19200bps 21600bps 24000bps 26400bps 28800bps 31200bps “33600bps”...

  • Page 171: Retry Start Pg

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.7.10 Retry Start Pg A. Use • Set whether, during redial, to start with the first page or the page in which an error occurs during the transmission. B. Procedure • The default setting is Error Page. 1st Page “Error Page”...

  • Page 172: Cfr To Phase C

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.7.15 CFR to Phase C A. Use • Set the wait time between CFR and phase C. • Adjust this when communication fails. B. Procedure • The default setting is 400. 10 to 1000 ms (Step: 10) 1.

  • Page 173: Ertn

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.7.19 eRTN % A. Use • Set the RTN transmission reference. B. Procedure • The default setting is 10. “10” 10.7.20 V34 Symbol Rate A. Use • Set the V34 symbol rate. B.

  • Page 174: Fax Factory Default

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.7.24 Fax Factory Default A. Use • Initialize the fax settings (not including the address book). B. Procedure • The default setting is No. “No” 1. Call the Service Mode to the display. 2.

  • Page 175: Fax Maint

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.7.26 Fax Maint. A. Use • Check a signaling tone by connecting the machine to the line to output a test signal of the fax board. B. Procedure • The default setting is G3 Maint Off-Hook. “G3 Maint Off-Hook”...

  • Page 176: Fax Diagnostics Code

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.7.29 Fax Diagnostics Code A. Use • Set the fax diagnostics code. • Use to describe the error code in the communication management journal. B. Procedure • The default setting is OFF. “OFF”...

  • Page 177: Scanner Adjustment

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8 Scanner Adjustment 10.8.1 FB Leading Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the flatbed scanning in the sub-scanning direction. •...

  • Page 178: Fb Side Edge

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.2 FB Side Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the flatbed scanning in the main-scanning direc- tion.

  • Page 179: Adf(F) Leading Edge

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.3 ADF(F) Leading Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the ADF scanning (front side) in the sub-scanning direction.

  • Page 180: Adf(F) Side Edge

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.4 ADF(F) Side Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the ADF scanning (front side) in the main-scanning direction.

  • Page 181: Adf(B) Leading Edge

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.5 ADF(B) Leading Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the ADF scanning (back side) in the sub-scanning direction.

  • Page 182: Adf(B) Side Edge

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.6 ADF(B) Side Edge A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning start position at the ADF scanning (back side) in the main-scanning direction.

  • Page 183: Fb Cd Multiplier

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.7 FB CD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio in the main scanning direction. •...

  • Page 184: Fb Fd Multiplier

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.8 FB FD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio in the sub scanning direction. •...

  • Page 185: Adf(F) Cd Multiplier

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.9 ADF(F) CD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio at the ADF scanning (front side) in the main scanning direction.

  • Page 186: Adf(F) Fd Multiplier

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.10 ADF(F) FD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio at the ADF scanning (front side) in the sub scanning direction.

  • Page 187: Adf(B) Cd Multiplier

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.11 ADF(B) CD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio at the ADF scanning (back side) in the main scanning direction.

  • Page 188: Adf(B) Fd Multiplier

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.8.12 ADF(B) FD Multiplier A. Use • To adjust for variations in the accuracy of scanner parts and their mounting accuracy by varying the scanning zoom ratio at the ADF scanning (back side) in the sub scanning direction.

  • Page 189: Tilt(F)

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.8.13 Tilt(F) A. Use • Adjusts the amount of loop produced before the ADF registration roller for the front side of the original fed from the ADF. • When original jam or skew occurs, use this function for the front side of the original fed from the ADF.

  • Page 190: Print Menu

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.9 Print Menu 10.9.1 Mgmt. List A. Use • Prints the management information of the machine. • To check the maintenance information. The items which can be checked are as follows. Device Caution Information : Caution information, Process caution information Count (total) : Counter value for each color...
  • Page 191 10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 Item Status Color Shift Adjust failure 1 • The color shift amount is greater than the specified range during main scan direction registration correction. • The color shift amount is greater than the specified range during sub scan direction registration correction.

  • Page 192: Event Log

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.9.2 Event Log A. Use • To print the error log information. • To check the jams/troubles which occurred, and the history of replacing the consum- ables. The items which can be checked are as follows. Paper Jam Error : The number of times jam have occurred and its history Engine Fatal Error : The history of the troubles which required service call...

  • Page 193: Element Page

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.9.4 Element Page A. Use • To print the engine element data information. • To check the element data. • See the attached chart listed below for details. B. Procedure 1. Call the Service Mode to the display. 2.

  • Page 194: Halftone 64

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE Element data name Description Duty C • Displays the duty ratio of each color of toner. • Range of output: 0% to 100.0% (in 0.1% increments) Duty M Duty Y Duty K IDC Base Reflection 1 •...

  • Page 195: Gradation

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.9.8 Gradation A. Use • Prints the gradation pattern. • To check the gradation reproductively. B. Procedure 1. Set the A4 or Letter paper on the tray. 2. Call the Service Mode to the display. 3.

  • Page 196: Consumable Replace-Transfer Roller Unit

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.10.2 Consumable Replace-Transfer Roller Unit A. Use • Resets the transfer roller unit counter. • To use when the transfer roller unit has been replaced. B. Procedure 1. Call the Service Mode to the display. 2.

  • Page 197: Execute

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.12.2 Execute A. Use • To upgrade firmware using the USB memory device. • Use for upgrading firmware. B. Procedure • For details, see “Firmware Rewriting.” See P.26...

  • Page 198: Cs Remote Care

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.13 CS Remote Care 10.13.1 Outlines • CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through network in order to control the machine. •...
  • Page 199 10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 Two-way communication One-way communication Step Procedure Encryption setting 1. Select [Service Mode] [CS Remote Care] [Basic Setting] [Encryption]. 2. Select [Yes] or [No] according to the necessity of encryption, and touch [OK]. Heart Beat *1 1.
  • Page 200 Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE Two-way communication One-way communication Step Procedure 11 Enables/disables some special warning and report functions 1. Select [Service Mode] [CS Remote Care] [CSRC Settings] [Switches Settings], and set whether or not to enable each function. See P.167 12 Executing the initial transmission 1.

  • Page 201: Service Engr Id

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.13.3 Service Engr ID A. Use • To register the service engineer ID. • Use when registering and changing service engineer ID. B. Procedure • Enter a 7-digit code with the up key /down key /right key /left key . (0000001 to 9999999) 10.13.4 Subscribe...

  • Page 202: Manual Trans

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.13.7 Manual Trans. A. Use • Use when enabling the manual transmission for the CS Remote Care. • Not displayed in the following cases. The machine is not registered in the center. The maintenance is already provided.

  • Page 203: Webdav Settings

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.13.9 WebDAV Settings A. Enable Proxy (1) Use • Sets whether or not to use the proxy server for communication with the CS Remote Care (2) Procedure 1. Select [Service Mode] [CS Remote Care] [WebDAV Settings] [Enable Proxy]. 2.

  • Page 204: Csrc Clock

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE G. WebDAV Auth. (1) Use • Sets whether or not to use the WebDAV server authentication for communication with the CS Remote Care. (2) Procedure 1. Select [Service Mode] [CS Remote Care] [WebDAV Settings] [WebDAV Auth.]. 2.

  • Page 205: Ram Clear

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 B. Switches Settings (1) Use • To change the CS Remote Care settings. • The items which can be set are as follows. Retry Settings Retry Count • Retransmission times on http communication error Retry Interval •...

  • Page 206: List Of The Cs Remote Care Error Code

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.13.13 List of the CS Remote Care error code NOTE • When a code other than the ones listed below is displayed, contact CSRC Server Administrator and inform the error code. Error code Error Solution...
  • Page 207 10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 Error code Error Solution 2001 http request result problem • Check user network environment. • Internal status error • Check http server environment. 2002 http request result problem • File list acquisition result problem 2003 http request result problem •...

  • Page 208: Cs Remote Care Operation Under Enhanced Security Mode

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE Error code Error Solution 3015 http request result problem • Check user network environment. • Other errors were sent from the proxy • Check http server environment. server. 3016 http request result problem •...

  • Page 209: Count Mode

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.14 Count Mode 10.14.1 Display method of the Count Mode 1. Call the Service Mode to the display. 2. Press the following keys in this order.; Stop 3. Count Mode display will appear. 10.14.2 Count Mode A.

  • Page 210: Ce Password

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE 10.16 CE Password A. Use • To set and change the CE password. B. Procedure 1. Call the Service Mode to the display. 2. Touch [CE Password]. 3. Touch [Password] of the upper section, and enter the 8-digit new CE password using the screen key board or the 10-key pad.

  • Page 211: Function

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.19 Function 10.19.1 Print-Test Print A4/Test Print Letter A. Use • Prints the test pattern for the image adjustment. • Use when adjusting skew, registration, and magnification. A121F3C505DA B. Procedure 1. Set plain paper of A4 or Letter size in the tray1. NOTE •...
  • Page 212 Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE Name Electric parts name Symbol Tray 3 Feed Clutch Tray 3 media feed clutch Toner Clutch Y Toner supply clutch/Y Toner Clutch M Toner supply clutch/M Toner Clutch C Toner supply clutch/C Toner Clutch K Toner supply clutch/K DUP Normal Clutch...

  • Page 213: Sensor Check/Scanner Sensor Check

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.19.3 Sensor Check/Scanner Sensor Check A. Use • To display the states of the input ports of sensors and switches when the machine remains stationary. • Used for troubleshooting when a malfunction or a misfeed occurs. •...

  • Page 214: Toner Out Mode

    Field Service Ver. 1.1 Jun. 2010 10. SERVICE MODE C. Scanner sensor check list Operation characteris- tics/panel display Symbol Panel display Part/signal name 001/002 REYB FB Home Sensor Scanner home sensor Home Out of home PS101 ADF Pickup Pick-up sensor Paper Paper not Sensor...

  • Page 215: Enable Warning

    10. SERVICE MODE Field Service Ver. 1.1 Jun. 2010 10.22 Enable Warning 10.22.1 Toner Low A. Use • Specifies whether or not a warning appears when the toner is about to run out. B. Procedure • The default setting is ON. “ON”...

  • Page 216: Fax Protocols

    Field Service Ver. 1.1 Jun. 2010 11. FAX PROTOCOLS 11. FAX PROTOCOLS 11.1 G3 ECM (G3 Error Correction Mode) • G3 ECM is the error correction system newly recommended by consultative committee of international telephone & telegraph of 1988. • By G3 ECM, documents are divided into blocks (called partial page) for transmission. If any error takes place in any frame (one partial page consists of 256 frames at a maxi- mum) on a partial page, the receiving party generates the retransmit request with errone- ous frame numbers.

  • Page 217: Line Control

    11. FAX PROTOCOLS Field Service Ver. 1.1 Jun. 2010 11.2 Line control 11.2.1 Procedure of G3 mode communication • Basic communications diagram of G3 mode. This machine G3 machine (Transmission) (Receiving) Phase [Start] key press R side start This machine G3 machine (Receiving) (Transmission)

  • Page 218: Table Of Reference Code

    Field Service Ver. 1.1 Jun. 2010 11. FAX PROTOCOLS 11.3 Table of reference code Code Function Confirmation to Receive. 1850 Hz or 1650 Hz 3 sec. Calling Station Identification. Command Repeat. Called Subscriber Identification. Disconnect. Digital Identification Signal. Digital Transmit Command. Digital Transmit Command.

  • Page 219: How To Analyze The T30 Protocol Monitor

    11. FAX PROTOCOLS Field Service Ver. 1.1 Jun. 2010 11.4 How to analyze the T30 protocol monitor • DCS or DIS • HEX data as printed on page. • Example: V.17 communication [Data Dump - Protocol] 12.25.2009 14:30 Serial No. XXXXXXXXXXXXX V17 14400 V17 14400 ECM 200x200...
  • Page 220 Field Service Ver. 1.1 Jun. 2010 11. FAX PROTOCOLS DIS (DTC) / DCS bit allocation table of FIF (Facsimile Information Field) Designation DIS/DTC “0”= Invalid “1”= Store-and-forward switching Internet fax simple mode Set to “0” “0”= Invalid “1”= Real-time Internet fax Set to “0”...
  • Page 221 11. FAX PROTOCOLS Field Service Ver. 1.1 Jun. 2010 Designation DIS/DTC Bit No. Data signalling rate 18 17 Scan line length 215 mm Bit No. Data signalling rate Scan line length 215 mm Scan line length 215 and scan line length 255 Recording width Scan line length 255 capabilities...
  • Page 222 Field Service Ver. 1.1 Jun. 2010 11. FAX PROTOCOLS Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= T.6 coding capability “1”= T.6 coding enabled “0”= Without 32 Extend field “1”= With “0”= Invalid “1”= Field not valid capability “0”= Invalid Set to “0” “1”= Multiple selective polling capability “0”= Invalid “1”= Polling sub address transmission (DTC) by Polled Sub...
  • Page 223 11. FAX PROTOCOLS Field Service Ver. 1.1 Jun. 2010 Designation DIS/DTC “0”= Invalid “1”= Document Transfer Mode (DTM) “0”= Invalid “1”= EDIFACT Transfer (EDI) 0: Without 56 Extend field 1: With “0”= Invalid “1”= Basic Transfer Mode (BTM) 58 Set to “0” “0”= Invalid “1”= Ready to transmit a character or mixed mode docu- Set to “0”...
  • Page 224 Field Service Ver. 1.1 Jun. 2010 11. FAX PROTOCOLS Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= North American Legal (215.9 mm × 355.6 mm) capa- “1”= North American Legal (215.9 bility mm × 355.6 mm) “0”= Invalid “0”= Invalid “1”= Single layer sequential encod- “1”= Single layer sequential encoding, basic capability ing, basic “0”= Invalid...
  • Page 225 11. FAX PROTOCOLS Field Service Ver. 1.1 Jun. 2010 Designation DIS/DTC “0”= Invalid “1”= R4 x 3.85 lines/mm and/or 100 pixels x 100 pixels / 25.4 mm for color/mono-color multi-value “0”= Invalid “1”= Single phase C BFT negotiation capability 100 Set to “0” 101 Set to “0”...

  • Page 226: Troubleshooting

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY TROUBLESHOOTING 12. JAM DISPLAY • When the paper jam occurred, the message is displayed on the control panel. A121F4E501DA 12.1 List of JAM display Misfeed processing Misfeed type Misfeed location Action location Fusing/paper exit section •...

  • Page 227: Sensor Layout

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.2 Sensor layout • When the optional paper feeder unit is installed. A121F4C502DA [1] Exit sensor (PS8) [5] Media feed sensor (PS3) *1 [2] Loop detection sensor (PS6) [6] Registration sensor (REYB100) [3] Duplex conveyance sensor (PS9) [7] Before read sensor (REYB101) [4] Registration sensor (PS5)

  • Page 228: Solution

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY 12.3 Solution 12.3.1 Initial check items • When a paper misfeed occurs, first perform the following initial check items. Check item Action Does paper meet product specifications? Replace paper. Is the paper curled, wavy, or damp? Replace paper.

  • Page 229: Misfeed At Transfer Section

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.3.3 Misfeed at transfer section A. Detection timing Type Description Detection of • The registration sensor (PS5) is not blocked even after the lapse of a given misfeed at transfer period of time after the registration roller driving is started. section •...

  • Page 230: Misfeed At Tray1 Paper Feed Section

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY 12.3.4 Misfeed at tray1 paper feed section A. Detection timing Type Description Detection of tray 1 • The paper does not unblock the registration sensor (PS5) even after the lapse paper feed section of a given period of time after the tray1 media feed clutch (CL2) is turned ON.

  • Page 231: Misfeed At Tray 2 Paper Feed Section

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.3.5 Misfeed at tray 2 paper feed section A. Detection timing Type Description Detection of • The paper does not unblock the registration sensor (PS5) even after the lapse misfeed at tray 2 of a given period of time after the tray2 media feed clutch (CL1) is turned ON.

  • Page 232: Misfeed At Tray 3/Tray 4 Paper Feed Section

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY 12.3.6 Misfeed at tray 3/tray 4 paper feed section A. Detection timing Type Description Detection of • The paper does not unblock the media feed sensor (PS3) even after the lapse misfeed at tray 3/ of a given period of time after the media feed clutch (CL1) is turned ON.

  • Page 233: Misfeed At Tray 3/Tray 4 Vertical Conveyance Section

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.3.7 Misfeed at tray 3/tray 4 vertical conveyance section A. Detection timing Type Description Detection of • The paper does not unblock the registration sensor (PS5) or the upper tray’s misfeed at tray 3/ media feed sensor (PS3) even after the lapse of a given period of time after the tray 4 vertical con- paper has unblocked the media feed sensor (PS3).

  • Page 234: Misfeed At Duplex Paper Transport Section

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY 12.3.8 Misfeed at duplex paper transport section A. Detection timing Type Description Detection of mis- • The duplex conveyance sensor (PS9) is not blocked even after the lapse of a feed at duplex given period of time after the paper has unblocked PS9.

  • Page 235: Misfeed At Duplex Paper Feed Section

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.3.9 Misfeed at duplex paper feed section A. Detection timing Type Description Detection of mis- • The paper does not unblock the registration sensor (PS5) even after the lapse feed at duplex of a given period of time after the paper feed sequence has been started at the paper feed section duplex.

  • Page 236: Misfeed At Adf Section

    Field Service Ver. 1.1 Jun. 2010 12. JAM DISPLAY 12.3.10 Misfeed at ADF section A. Detection timing Type Description • The original does not block the paper interval sensor (PS103) even after the lapse of a given period of time after the original feed is started. •...

  • Page 237: Controller Jam

    12. JAM DISPLAY Field Service Ver. 1.1 Jun. 2010 12.3.11 Controller JAM A. Detection timing Type Description Detection of • A duplex print job is sent with the number of pages that goes beyond the maxi- controller JAM mum number of pages allowed to be in the printer for the selected media type. •...

  • Page 238: Process Caution Infromation

    Field Service Ver. 1.1 Jun. 2010 13. PROCESS CAUTION INFROMATION 13. PROCESS CAUTION INFROMATION 13.1 Display procedure • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the process caution information in the report that is output by [Service Mode] [Print Menu] [Mgmt.

  • Page 239: Idc Sensor Failure

    13. PROCESS CAUTION INFROMATION Field Service Ver. 1.1 Jun. 2010 13.3.2 IDC sensor failure Relevant parts IDC sensor (IDC) Printer control board (PRCB) Transfer belt unit High voltage unit (HV) Step Action Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged.

  • Page 240: Malfunction Code

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14. MALFUNCTION CODE 14.1 Trouble code (Service Call) • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the control panel. A121F4E503DA 14.2 List Code Description...
  • Page 241 14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 Code Description Detection timing 0062 Tray 3 media feed motor • The motor lock signal remains HIGH for a given period of malfunction consecutive time while the media feed motor is being rotated.
  • Page 242 Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE Code Description Detection timing 0F52 Toner level sensor/Y • An error occurs on the toner level sensor for each color. malfunction 0F53 Toner level sensor/M malfunction 0F54 Toner level sensor/C malfunction 0F55 Toner level sensor/K malfunction...

  • Page 243: Trouble Resetting Procedure

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 Code Description Detection timing C026 Controller ROM error • Flash ROM access error is detected during the printer (Access error) starting. C027 Controller ROM error • Final check sum error is detected during the printer start- (Data error) ing.

  • Page 244: Solution

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4 Solution 14.4.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M4) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M4-PRCB PJ5 for proper connection and correct as necessary.

  • Page 245: 0018: Developing Motor Malfunction

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.3 0018: Developing motor malfunction Relevant electrical parts Developing motor (M1) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M1-PRCB PJ5 for proper connection and correct as necessary.

  • Page 246: Cooling Fan Motor Malfunction

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.5 004A: Cooling fan motor malfunction Relevant electrical parts Cooling fan motor (FM11) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between FM11-relay CN29-PRCB PJ14 for proper connection and correct as necessary.

  • Page 247: 0062: Tray 3 Media Feed Motor Malfunction

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.7 0062: Tray 3 media feed motor malfunction 14.4.8 0063: Tray 4 media feed motor malfunction Relevant electrical parts Media feed motor (M1) Printer control board (PRCB) PC control board (PCCB) WIRING DIAGRAM Step Action...

  • Page 248: 0094: 2Nd Image Transfer Pressure/Retraction Failure

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.9 0094: 2nd image transfer pressure/retraction failure Relevant electrical parts IDC sensor (IDC) Printer control board (PRCB) 2nd transfer release solenoid (SD2) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M2-PRCB...

  • Page 249: 0096: 1St Image Transfer Pressure/Retraction Failure

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.10 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st transfer release sensor (PS17) Printer control board (PRCB) 1st transfer release solenoid (SD1) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component)

  • Page 250: 0310: Laser Malfunction

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.12 0310: Laser malfunction Relevant electrical parts PH unit Printer control board (PRCB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between PH unit- PRCB PJ19 for proper connection and cor- rect as necessary.

  • Page 251: 0F52: Toner Level Sensor/Y Malfunction

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.18 0F52: Toner level sensor/Y malfunction 14.4.19 0F53: Toner level sensor/M malfunction 14.4.20 0F54: Toner level sensor/C malfunction 14.4.21 0F55: Toner level sensor/K malfunction Relevant electrical parts Toner level sensor/Y (PS13) Printer control board (PRCB) Toner level sensor/M (PS14) Toner level sensor/C (PS15)

  • Page 252: 13E2: Engine Flash Rom Write Error

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.23 13E2: Engine flash ROM write error 14.4.24 13E3: Engine flash ROM device fault Relevant electrical parts Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Rewrite the engine firmware.

  • Page 253: 6791: Register Setting Error

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.31 6791: Register setting error Relevant electrical parts MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the connector CN102, CN103 on MFPB for proper connection and correct as necessary.

  • Page 254: B116: Communication Error With The Fax Board

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.32 B116: Communication error with the fax board Relevant electrical parts Fax board (FAXB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector CN106 on MFPB for proper connection and correct as neces- sary.

  • Page 255: C050: Hdd Access Error

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.37 C050: HDD access error Relevant electrical parts MFP board (MFPB) Hard disk kit (HDD) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the connector between HDD-MFPB CN7 for proper connection and correct as necessary.

  • Page 256: C060: Firmware Update Error

    Field Service Ver. 1.1 Jun. 2010 14. MALFUNCTION CODE 14.4.39 C060: Firmware update error Relevant electrical parts MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the cable that has been used for update of the firmware for proper connec- tion and correct as necessary.

  • Page 257: C900: Successful Completion Of Counter Backup

    14. MALFUNCTION CODE Field Service Ver. 1.1 Jun. 2010 14.4.42 C900: Successful completion of counter backup • This code is displayed when the counter backup process is completed successfully. When this code is displayed, turn OFF/ON the power switch and then perform the given steps.

  • Page 258: Power Supply Trouble

    Field Service Ver. 1.1 Jun. 2010 15. POWER SUPPLY TROUBLE 15. POWER SUPPLY TROUBLE 15.1 Machine is not energized at all (DCPU operation check) Relevant parts Power switch (SW1) DC power supply (DCPU) Printer control board (PRCB) WIRING Step Check item DIAGRAM Result Action...

  • Page 259: Fusing Heaters Do Not Operate

    15. POWER SUPPLY TROUBLE Field Service Ver. 1.1 Jun. 2010 15.3 Fusing heaters do not operate Relevant parts Main power switch (SW1) DC power supply (DCPU) Right door switch (SW3) Printer control board (PRCB) Fuser unit WIRING Step Check item DIAGRAM Result Action...

  • Page 260: Image Quality Problem

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16. IMAGE QUALITY PROBLEM 16.1 How to identify problematic part • This chapter is divided into two parts: “Initial check items” and “Troubleshooting proce- dure by a particular image quality problem.” •...

  • Page 261: Solution

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2 Solution NOTE • Typical faulty image samples shown in the following are all printed with A4S set- ting. 16.2.1 Scanner system: white lines, white bands, colored lines and colored bands in sub scan direction A.

  • Page 262: Scanner System: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.2 Scanner system: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images White lines White bands Color lines Color bands A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 263: Scanner System: Color Spots

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.3 Scanner system: color spots A. Typical faulty images A02EF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is damaged or dirty. YES Change original. Original pad is dirty. YES Clean.

  • Page 264: Scanner System: Fog

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.4 Scanner system: fog A. Typical faulty images ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is damaged or dirty. YES Change original. Original pad is dirty.

  • Page 265: Scanner System: Blurred Image, Blotchy Image

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.5 Scanner system: blurred image, blotchy image A. Typical faulty images A02EF4C511DA B. Troubleshooting procedure Step Section Check item Result Action Original Original does not lie flat. YES Change original. ADF does not lie flat.

  • Page 266: Scanner System: Incorrect Color Image Registration, Sync Shift (Lines In Main Scan Direction)

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.6 Scanner system: incorrect color image registration, sync shift (lines in main scan direction) A. Typical faulty images A02EF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Original Original does not lie flat. YES Change original.

  • Page 267: Scanner System: Moire

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.7 Scanner system: moire A. Typical faulty images A02EF4C513DA B. Troubleshooting procedure Step Section Check item Result Action Original Moire distortions recur even after Change the original orientation. the orientation of original has been changed.

  • Page 268: Scanner System: Skewed Image

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.8 Scanner system: skewed image A. Typical faulty images A02EF4C514DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is skew. YES Reposition original. Original glass Original glass is in positive contact Reinstall the glass.

  • Page 269: Scanner System: Distorted Image

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.9 Scanner system: distorted image A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C515DA B. Troubleshooting procedure Step Section Check item Result Action Installation Machine is installed on a level sur- Reinstall.

  • Page 270: Scanner System: Low Image Density, Rough Image

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.10 Scanner system: low image density, rough image A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Original glass Original Glass is dirty. YES Wipe the surface clean with a soft cloth.

  • Page 271: Scanner System: Blank Copy, Black Copy

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.11 Scanner system: blank copy, black copy A. Typical faulty images Blank copy Black copy A02EF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Cable connecting Connector CN102, CN103 on Reconnect.

  • Page 272: Printer Monocolor: White Lines, White Bands, Colored Lines And Colored Bands In Sub Scan Direction

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.12 Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B. Troubleshooting procedure Step Section Check item...

  • Page 273: Printer Monocolor: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.13 Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images Colored bands White bands Colored lines White lines A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 274: Printer Monocolor: Uneven Density In Sub Scan Direction

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.14 Printer monocolor: uneven density in sub scan direction A. Typical faulty images A02EF4C520DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 275: Printer Monocolor: Uneven Density In Main Scan Direction

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.15 Printer monocolor: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 276: Printer Monocolor: Low Image Density

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.16 Printer monocolor: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 277: Printer Monocolor: Gradation Reproduction Failure

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.17 Printer monocolor: gradation reproduction failure A. Typical faulty images A02EF4C522DA B. Troubleshooting procedure Step Section Check item Result Action Photo/density Original type and screen pattern are Change screen pattern. selected properly.

  • Page 278: Printer Monocolor: Foggy Background

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.18 Printer monocolor: foggy background A. Typical faulty images ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 279: Printer Monocolor: Void Areas, White Spots

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.19 Printer monocolor: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image Check There are void areas at the front See P.239 side or high density section.

  • Page 280: Printer Monocolor: Colored Spots

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.20 Printer monocolor: colored spots A. Typical faulty images A02EF4C524DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Developing bias contact terminal Clean contact terminal and makes good connection. check terminal position.

  • Page 281: Printer Monocolor: Blurred Image

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.21 Printer monocolor: blurred image A. Typical faulty images A02EF4C511DA B. Troubleshooting procedure Step Section Check item Result Action PH unit The surface of the PH window is YES Clean with cleaning jig. dirty.

  • Page 282: Printer Monocolor: Blank Copy, Black Copy

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.22 Printer monocolor: blank copy, black copy A. Typical faulty images Blank copy Black copy A02EF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Image check A blank copy occurs. YES Check PH unit connector for proper connection.

  • Page 283: Printer Monocolor: Uneven Image

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.23 Printer monocolor: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 284: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Sub Scan Direction

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.24 Printer 4-color: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B. Troubleshooting procedure Step Section Check item...

  • Page 285: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.25 Printer 4-color: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 286: Printer 4-Color: Uneven Density In Sub Scan Direction

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.26 Printer 4-color: uneven density in sub scan direction A. Typical faulty images A02EF4C526DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 287: Printer 4-Color: Uneven Density In Main Scan Direction

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.27 Printer 4-color: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 288: Printer 4-Color: Low Image Density

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.28 Printer 4-color: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 289: Printer 4-Color: Poor Color Reproduction

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.29 Printer 4-color: poor color reproduction A. Typical faulty images A02EF4C527DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 290: Printer 4-Color: Incorrect Color Image Registration

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.30 Printer 4-color: incorrect color image registration A. Typical faulty images A02EF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Machine Vibration is given to the machine YES Turn off the main power switch condition after main power switch has been and turn it on again more than 10...

  • Page 291: Printer 4-Color: Void Areas, White Spots

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.31 Printer 4-color: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image check There are void areas at the front See P.252 side or high density section.

  • Page 292: Printer 4-Color: Colored Spots

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.32 Printer 4-color: colored spots A. Typical faulty images A02EF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit. scratched.

  • Page 293: Printer 4-Color: Poor Fusing Performance, Offset

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.33 Printer 4-color: poor fusing performance, offset A. Typical faulty images Poor fusing performance Offset A02EF4C528DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper type does not match. YES Change the setting.

  • Page 294: Printer 4-Color: Brush Effect, Blurred Image

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.34 Printer 4-color: brush effect, blurred image A. Typical faulty images Brush effect Blurred image A02EF4C529DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 295: Printer 4-Color: Back Marking

    16. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 Jun. 2010 16.2.35 Printer 4-color: back marking A. Typical faulty images A02EF4C530DA B. Troubleshooting procedure Step Section Check item Result Action Transfer roller unit Transfer roller is scratched or dirty. YES Change transfer roller unit. Paper path There is foreign matter on paper YES Remove foreign matter.

  • Page 296: Printer 4-Color: Uneven Image

    Field Service Ver. 1.1 Jun. 2010 16. IMAGE QUALITY PROBLEM 16.2.36 Printer 4-color: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 297: Ic Protector

    17. IC protector Field Service Ver. 1.1 Jun. 2010 17. IC protector 17.1 Outline • To increase product safety, this MFP has an IC protector (ICP) installed in each board. ICP is a component that protects IC. If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current.

  • Page 298: Lower Feeder Unit Pf-P08

    Field Service Ver. 1.1 Jun. 2010 17. IC protector B. DC power supply When ICP trips Symbol Target part name Symptom in each load Trouble code and others DC power supply does not Power switch is not turned FU101 DC power supply circuit supply power.
  • Page 299 17. IC protector Field Service Ver. 1.1 Jun. 2010 Blank Page...

  • Page 300: Appendix

    Field Service Ver. 1.1 Jun. 2010 18. PARTS LAYOUT DRAWING APPENDIX 18. PARTS LAYOUT DRAWING 18.1 Main body A121F5C500DA [1] DC power supply (DCPU) [5] SSD board (SSDB) [2] Printer control board (PRCB) [6] FAX board (FAXB) [3] MFP board (MFPB) [7] High voltage unit (HV1) [4] Hard disk (HDD)
  • Page 301 18. PARTS LAYOUT DRAWING Field Service Ver. 1.1 Jun. 2010 [17] [19] [18] [16] [15] [14] [13] [12] [11] [10] A121F5C501DA [1] Loop detection clutch (CL8) [11] Main motor (M2) [2] Registration clutch (CL3) [12] Developing motor (M1) [3] Duplex conveyance roller clutch (CL13) [13] Color PC drum motor (M4) [4] 2nd transfer release solenoid (SD2) [14] MFP board cooling fan motor (FM12)
  • Page 302 Field Service Ver. 1.1 Jun. 2010 18. PARTS LAYOUT DRAWING [22] [21] [20] [10] [19] [12] [11] [14] [18] [17] [13] [15] [16] A121F5C502DA [1] IDC sensor (IDC) [12] Tray2 media empty sensor (PS2) [2] Loop detection sensor (PS6) [13] Toner level sensor/M (PS14) [3] Duplex conveyance sensor (PS9) [14] Waste toner near full sensor (PS12) [4] Tray media full sensor (PS7)
  • Page 303 18. PARTS LAYOUT DRAWING Field Service Ver. 1.1 Jun. 2010 A121F5C507DA Exposure lamp (LA1) Relay board/3 (REYB102) Scanner motor (M101) Scanner home sensor (on REYB102) CCD board (CCDB) Inverter board (INVB)

  • Page 304: Adf

    Field Service Ver. 1.1 Jun. 2010 18. PARTS LAYOUT DRAWING 18.2 ADF [14] [13] [12] [11] [10] A121F5C506DA DF control board (DFCB) Relay board/1 (REYB100) Pick-up sensor (PS101) Registration sensor (on REYB100) Document sensor (PS102) [10] Pick-up clutch (CL100) Paper interval sensor (PS103) [11] Registration clutch (CL101) Pick-up solenoid (SD100) [12] Transport motor (M100)

  • Page 305: Lower Feeder Unit (Option)

    18. PARTS LAYOUT DRAWING Field Service Ver. 1.1 Jun. 2010 18.3 Lower feeder unit (option) A0WJF5C500DA Conveyance clutch (CL2) PC control board (PCCB) Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) Media feed motor (M1) Media empty sensor (PS1) Media feed clutch (CL1)

  • Page 306: Connector Layout Drawing

    Field Service Ver. 1.1 Jun. 2010 19. CONNECTOR LAYOUT DRAWING 19. CONNECTOR LAYOUT DRAWING 19.1 Printer control board (PRCB) PJ11 (7pin) PJ2 (3pin) PJ13 PJ10 (25pin) PJ1 (6pin) (2pin) PJ12 (8pin) PJ4 (4pin) PJ14 (11pin) PJ15 (6pin) PJ5 (13pin) PJ16 (16pin) PJ6 (6pin) PJ17 (4pin) PJ18 (26pin)

  • Page 307: Mfp Board (Mfpb)

    19. CONNECTOR LAYOUT DRAWING Field Service Ver. 1.1 Jun. 2010 19.2 MFP board (MFPB) CN11 (6pin) CN103 (18pin) CN13 (4pin) CN105 (2pin) CN102 (24pin) CN104 (26pin) CN21 CN7 (4pin) CN5 (7pin) CN10 (4pin) CN16 CN14 (26pin) (14pin) CN20 CN15 CN1 (4pin) (13pin) (10pin) CN106...

  • Page 308: Pc Control Board (Pccb)

    Field Service Ver. 1.1 Jun. 2010 19. CONNECTOR LAYOUT DRAWING 19.4 PC control board (PCCB) PJ1 (14pin) PJ5 (8pin) PJ3 (9pin) PJ4 (4pin) PJ6 (5pin) PJ2 (15pin) A0VDF5C506DA 19.5 DF control board (DFCB) J3 (3pin) J4 (3pin) J1 (28pin) J5 (4pin) J6 (2pin) J2 (12pin) A121F5C508DA...

  • Page 309: Connector Layout Drawing

    20. CONNECTOR LAYOUT DRAWING Field Service Ver. 1.1 Jun. 2010 20. CONNECTOR LAYOUT DRAWING Description ➀ Number of Pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [15] [14] [13] [12] [11] [10] A121F5C510DA CN No.

  • Page 310: Timing Chart

    Field Service Ver. 1.1 Jun. 2010 21. TIMING CHART 21. TIMING CHART A. Operating conditions • Color, A4 or Letter B. Timing chart A121F5E512DA...

  • Page 311: Adf

    21. TIMING CHART Field Service Ver. 1.1 Jun. 2010 21.1 ADF A. Operating conditions • Color, A4 or Letter B. Timing chart A121F5E509DA...

  • Page 312: D-Color Mf3000 Concept Of Parts Life

    22. d-Color MF3000 Concept of parts life Conditions for life specifications values (standard mode) Item Description Job type 2 page prints/job (2P/J) A4S or LetterS Media size Print color ratio K (Black) : C (Color) = 1 : 1 The number of prints to be actually produced varies depending on print conditions. Life value details Near life (Near empty) Life (Empty)
  • Page 313 This page is intentionally left blank.
  • Page 314 Option Printer PF-P08 SERVICE MANUAL Code Y112690-5...
  • Page 315 PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2010, Olivetti All rights reserved...
  • Page 316 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 317 Field Service Ver. 1.0 May 2010 CONTENTS PF-P08 OUTLINE PRODUCT SPECIFICATIONS ................1 MAINTENANCE PERIODICAL MAINTENANCE PROCEDURE ............3 Feed section ......................3 2.1.1 Replacing the tray3 feed roller/tray4 feed roller..........3 OTHER MAINTENANCE ITEM ................4 Items not allowed to be disassembled and adjusted ..........4 Disassembly/reassembly parts list................
  • Page 318 Field Service Ver. 1.0 May 2010 Blank Page...
  • Page 319 Field Service Ver. 1.0 May 2010 1. PRODUCT SPECIFICATIONS OUTLINE PRODUCT SPECIFICATIONS A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 320 1. PRODUCT SPECIFICATIONS Field Service Ver. 1.0 May 2010 Blank Page...
  • Page 321 Field Service Ver. 1.0 May 2010 2. PERIODICAL MAINTENANCE PROCEDURE MAINTENANCE PERIODICAL MAINTENANCE PROCEDURE Feed section 2.1.1 Replacing the tray3 feed roller/tray4 feed roller A. Periodically replaced parts/cycle • Tray3 feed roller/Tray4 feed roller: Every 300,000 counts B. Procedure 1. Pull out the tray3/tray4. 2.
  • Page 322 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.
  • Page 323 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM Disassembly/reassembly parts list Section Part name Ref. page Rear cover Exterior parts Rear sheet metal cover Unit Lower Feeder Unit Board and etc PC control board (PCCB) Media feed motor (M1) Others Media feed clutch (CL1) Conveyance clutch (CL2)
  • Page 324 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3.3.2 Rear sheet metal cover 1. Remove the Lower Feeder Unit from the main body. See P.6 2. Remove the rear cover. See P.5 3. Remove five screws [1], unlock the tab [2], and remove the rear plate cover [3].
  • Page 325 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 3.3.4 PC control board (PCCB) 1. Remove the Lower Feeder Unit from the main body. See P.6 2. Remove the rear cover. See P.5 3. Remove the rear sheet metal cover. See P.6 4.
  • Page 326 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3.3.5 Media feed motor (M1) 1. Remove the rear cover. See P.5 2. Remove the rear sheet metal cover. See P.6 3. Disconnect the connector [1]. 4. Remove four screws [2], and remove the media feed motor [3].
  • Page 327 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 6. Remove the E-ring [1] and the bear- ing [2]. A0WJF2C023DA 7. Remove the harness from five edge covers [1]. A0WJF2C024DA 8. Remove five screws [1], and remove the gear fixing sheet metal [2]. A0WJF2C025DA 9.
  • Page 328 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3.3.7 Conveyance clutch (CL2) 1. Remove the Lower Feeder Unit from the main body. See P.6 2. Remove the rear cover. See P.5 3. Remove the rear sheet metal cover. See P.6 4.
  • Page 329 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 8. Remove five screws [1], and remove the gear fixing sheet metal [2]. A0WJF2C025DA 9. Disconnect the connector [1]. A0WJF2C012DA 10. Remove the C-ring [1] and E-ring [2], and remove the media feed clutch [3].
  • Page 330 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Cleaning procedure NOTE • The alcohol described in the cleaning procedure is isopropyl alcohol. 3.4.1 Tray3 feed roller / tray4 feed roller 1. Pull out the tray3/tray4. 2. Wipe the tray3 feed roller/tray4 feed roller [1] clean of dirt using a clean- ing pad dampened with alcohol.
  • Page 331 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 09/2010 EDITION Y112690-5...

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