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Digital Equipment 7100R Series Service Maintenance Manual

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DIGITAL Server 7100R Series
Service Maintenance Manual
Part Number: ER-R5C5W-SM. A01
Digital Equipment Corporation

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  • Page 1 DIGITAL Server 7100R Series Service Maintenance Manual Part Number: ER-R5C5W-SM. A01 Digital Equipment Corporation...
  • Page 2 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
  • Page 3 FCC ID: R5XXW1 The FCC wants you to know... This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 4 VDE 0871 Class A. Declaration of the Manufacturer to Importer. We hereby certify that the DIGITAL Server 7100R Series is in compliance with vfg 1046 and is RFI suppressed. The marketing and sale of the equipment was reported to the German Postal Service.

  • Page 5: Table Of Contents

    Contents Preface ......................Product Description System Introduction..................Reliability/Availability................. Server Expansion ..................Server Management and Security............. Server Configurations..................Server Naming Guidelines ................ Product Model Numbering Convention ............Related Material ....................Latest Product Information and Updates ............1-10 Enterprise Server Product Information ............1-10 Updates....................
  • Page 6 Contents RAID Configuration Utility ................BIOS Upgrade Utility ..................SCSI Select Utility .................... 2-10 Diagnostics ..................... 2-11 SCU Features Introduction ..................... System - DIGITAL Server 7100R .............. System Management Group ..............Diskette Drive Group ................Boot Options Group.................. Integrated Peripherals Group..............Keyboard Features Group ................
  • Page 7 Contents VRM Voltage Range ................. 4-18 Processor Temperature Warning Levels ........... 4-18 Advanced Troubleshooting ................4-19 Server Troubleshooting ................... 4-20 Disk Drive Troubleshooting................4-24 SBB Troubleshooting..................4-26 Tape Drive Troubleshooting................4-26 Monitor Troubleshooting .................. 4-27 CD-ROM Troubleshooting ................4-28 Diskette Drive Troubleshooting ................ 4-29 RAID Troubleshooting ..................
  • Page 8 Contents Removing and Replacing the Main Logic Board ..........5-45 Replacing the Server Battery/Real Time Clock (RTC) ........5-47 Removing and Replacing the Storage Backplane..........5-49 Removing and Replacing the Power Distribution Board........5-51 Processor Module Upgrades Introduction ..................... Processor Compatibility in a Multiprocessor Environment......... Configuration Guidelines..................
  • Page 9 Contents Figures Typical DIGITAL Server 7100R..................viii 2-1. SCU Main Menu Options ................... 4-1. DIGITAL Server Component Information..............5-1. Digital Server 7100R IPB (1 of 2)................5-1. Digital Server 7100R IPB (2 of 2)................5-2. Removing the Front Bezel................... 5-3. Unlocking and Removing the Top Cover ..............5-11 5-4.

  • Page 10: Preface

    Preface This Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing DIGITAL Servers. DIGITAL reserves the right to make changes to this Service Maintenance Manual without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to be serviced since many of the diagnostic tests are designed to test more than one product.

  • Page 11: Typical Digital Server 7100R

    Preface DEC01315 Typical DIGITAL Server 7100R viii...

  • Page 12: Product Description

    Product Description System Introduction The DIGITAL Server 7100R is a high-performance, highly-scaleable network and application server featuring the latest in modular processor and storage technology. The DIGITAL Server provides support for the following features:...

  • Page 13: Reliability/Availability

    Product Description Reliability/Availability The DIGITAL Server can be mounted into any Rackmountable industry-standard 19-inch rack (rail depth should not be less than 30 inches). Note that the rack, monitor, keyboard, and mouse must be purchased separately. Up to four SMP Pentium Pro processors, each Pentium Pro Processor with an integrated 512 KB, four way set- Module...

  • Page 14: Server Expansion

    Product Description Server Expansion Flexible Memory Two memory modules provide a 4-way interleaved Architecture memory system, with 128 MB of minimum supported memory and 4 GB of maximum supported memory. 11 I/O Expansion Slots Seven PCI expansion slots, three EISA slots, and one shared EISA/PCI slot.

  • Page 15: Server Management And Security

    Product Description Server Management and Security Server Diagnostics Allows local and remote diagnosis of server problems. Hardware Configuration Allows local and remote server configuration. Unique Asset Unique server identifier in non-volatile memory provides Management easy asset management. RAM-Based Error Log Records startup error messages.

  • Page 16: Server Configurations

    Product Description Server Configurations The following rules apply when Product Family Names and Product Model Names are assigned to DIGITAL Server products. These rules apply to all products developed in the NT Server Business Unit (NTSBU). Server Naming Guidelines • All products in a family carry the same name on the nameplate.

  • Page 17: Product Model Numbering Convention

    Product Description Product Model Numbering Convention The following example describes the product model numbering convention: DIGITAL SERVER 1234 5678A R 1 = PRODUCT FAMILY NAME (first character of family number) 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE FAMILY This number will be assigned to each new platform based on the following matrix. Open numbers will be assigned as new processor technology is introduced.
  • Page 18 Product Description 5 = CPU TYPE BLANK = PENTIUM 1= PENTIUM PRO 2 = PENTIUM II/SLOT 1 3 = PENTIUM II/SLOT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67 6, 7, 8, 9 = CPU CLOCK SPEED IN MHZ...

  • Page 19: Related Material

    Product Description Related Material The following related material is available: Document or Software Title Order Number Description Service Quick Reference ER-R5C5W-SR (English only) Provides troubleshooting information that can be used when servicing DIGITAL servers. Installation Guide ER-R5C5W-IM (Multilanguage)* Provides information on connecting ER-R5C5W-IJ (Japanese) hardware cables and booting the server.
  • Page 20 Product Description Document or Software Title Order Number Description DIGITAL ServerWORKS software QB-4WY9A-SA Contains ServerWORKS Quick (Multilanguage)* Launch and ServerWORKS Manager software and documentation. Quick Launch consists of a bootable CD-ROM disk and Getting Started guide. This program steps the user through the initial server setup and operating system installation.

  • Page 21: Latest Product Information And Updates

    Product Description Latest Product Information and Updates Listed below is the current product information and update source locations. Enterprise Server Product Information Family Name Model Name Part Number Description DIGITAL Server DIGITAL Server FR-R5C5W-AX 6200/512K (PP) - KERNAL 7000R 7100 1200 R DIGITAL Server DIGITAL Server FR-R5C5W-AA...

  • Page 22: Server Software And Utilities

    Server Software and Utilities Introduction This chapter describes the utilities supplied with the server. Server utilities include: • ServerWORKS Quick Launch  This software is used to install a network operating system onto the server. The CD-ROM also contains various drivers and on-line documentation.

  • Page 23: Serverworks Quick Launch

    Server Software and Utilities ServerWORKS Quick Launch ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides drivers, documentation, and the ability to make diskettes of utilities such as diagnostics.

  • Page 24: When To Run The Scu

    Server Software and Utilities When to Run the SCU Always run the SCU each time you add, remove, or relocate ISA, PCI and/or EISA expansion boards to reconfigure server resources (IRQs). You should also run the SCU if the main logic board changed, after adding a processor module, or after adding memory modules.

  • Page 25: Starting The Scu

    Server Software and Utilities Starting the SCU The SCU is located on the ServerWORKS Quick Launch CD-ROM disc. The SCU options are shown in Figure 2-1. If this is the first time using the SCU, it is recommended that you select “Learn About Configuring your Computer” for detailed information on using the SCU.
  • Page 26 Server Software and Utilities Welcome Screen Main Menu Configure Configure Maintain System Set Date Set Time Computer Computer Configuration Diskette With System Default See Note See Note Step 1: Important EISA Configuration Information Learn About Configuring Step 2: Add or Remove Boards Your Computer Step 3: View or Edit Details Step 4: Examine Switches or Print Report...

  • Page 27: Using The Scu

    Server Software and Utilities Using the SCU To use the SCU: 1. Turn on the server and allow the Power-On Self Test (POST) to complete. If POST detects an error refer to Appendix A, “Technical Specifications,” and take the appropriate steps to correct the problem. After the problem has been resolved, restart the server.

  • Page 28: Scu Keyboard Function Keys

    Server Software and Utilities SCU Keyboard Function Keys The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU. Keyboard Key Function ↓ Moves the cursor down one menu item. ↑...

  • Page 29: Setting The Date And Time

    Server Software and Utilities Setting the Date and Time Use these two SCU options to reset the date and time maintained by the server’s battery. To access this menu item: 1. Start the SCU using one of the three methods described in “Starting the SCU.”...

  • Page 30: Raid Configuration Utility

    Server Software and Utilities RAID Configuration Utility RAID-ready DIGITAL Servers include a RAID adapter and RAID configuration utility. The RAID configuration utility appears when you boot the server with the ServerWORKS Quick Launch CD-ROM disc. Use this utility to configure the RAID array.

  • Page 31: Scsi Select Utility

    Server Software and Utilities SCSI Select Utility The DIGITAL server comes with an Adaptec wide Ultra SCSI adapter and the SCSI Select configuration utility. This utility allows you to change host adapter settings without opening the server. Use SCSI Select to: •...

  • Page 32: Diagnostics

    Server Software and Utilities Diagnostics Diagnostic software is shipped with every DIGITAL Server on the Quick Launch CD- ROM. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST).
  • Page 33 Server Software and Utilities To run the diagnostics from the DOS partition, perform the following: 1. At the MS-DOS prompt, type: C:\diag\diagnose.bat 2. After the server boots, choose MS-DOS from the boot selection. 3. Once the diagnostics begin, the main screen appears. To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following: 1.

  • Page 34: Scu Features

    SCU Features Introduction After entering the SCU, you can edit a variety of resources and configure the server for the most optimized condition. The following tables list the SCU options that are available in the SCU...

  • Page 35: System - Digital Server 7100R

    SCU Features System - DIGITAL Server 7100R Menu Fields Settings Comments System processor Not user selectable Displays the type of the processor that is type resident on the main logic board. System processor Not user selectable Displays the clock of the processor that is clock resident on the main logic board.

  • Page 36: System Management Group

    SCU Features System Management Group Menu Fields Settings Comments System reserved Asset # Always shown as installed. Select [Enter] to display resources Installed as a the Asset number of the server. The Asset number default can be changed by the user. Main logic board Asset # Select [Enter] to display main logic board information...

  • Page 37: Diskette Drive Group

    SCU Features Diskette Drive Group Menu Fields Settings Comments Integrated diskette Enabled Enables or disables the onboard diskette controller Disabled controller. The onboard diskette controller must be disabled if an external diskette controller performs the interfacing to the diskette drives. Diskette drive A Not Installed Sets the size and density of diskette drives.

  • Page 38: Boot Options Group

    SCU Features Boot Options Group Menu Fields Settings Comments Boot option A: then C: Each time the server boots, it will load the operating C: then A: system from the sequence selected. C: only A: only POST errors Enabled If enabled, the server pauses and displays POST Disabled errors.

  • Page 39: Integrated Peripherals Group

    SCU Features Integrated Peripherals Group Menu Fields Settings Comments Video type VGA or EGA Sets the video controller type. CGA 80 columns Monochrome Monitor type Color Sets the type of monitor connected Monochrome to the server: Color or Monochrome. Mouse port Disabled Enables or disables the onboard Enabled...

  • Page 40: Keyboard Features Group

    SCU Features Keyboard Features Group Menu Fields Settings Comments NumLock Auto Selects the power on state for Numlock. If Auto is selected, the server turns on Numlock if it detects a numeric keypad. Key Click Disabled Enables or disables the audible key click feature. Enabled Keyboard auto- 30/sec...

  • Page 41: Shadow Options Group

    SCU Features Shadow Options Group Menu Fields Settings Comments Shadow video Enabled The main logic board reserves an area of DRAM for a BIOS ROM Disabled copy of video BIOS ROM. This DRAM called “shadow memory” is write-protected and has the same addresses as the video BIOS ROM locations.

  • Page 42: Security Options Group

    SCU Features Security Options Group Menu Fields Settings Comments Supervisor password Not installed Allows you to set a supervisor password. Installed If set, you will be prompted to enter a password prior to accessing the SCU. User password Not installed Can only be set in the condition that the Supervisor Installed password is set.

  • Page 43: Cache Options Group

    SCU Features Cache Options Group Menu Fields Settings Comments Internal cache Enabled Enables or disables the server’s processor internal Disabled cache operation. External cache Disabled Allows you to select the external cache operation Write through type. Write back Cache system Enabled Enables or disables caching request for server BIOS BIOS ROM...
  • Page 44 SCU Features Menu Fields Settings Comments 2nd OPB CPU Disabled When enabled, allows the 2nd OPB’s PCI memory Line Read Pre- Enabled read line commands to pre-fetch additional processor Fetch cache lines. CPU in order Allows you to select the depth of the processor in- queue depth order-queue.

  • Page 45: Eisa Or Pci Devices Group

    SCU Features EISA or PCI Devices Group Menu Fields Settings Comments EISA [slot#] - [device] You can edit resources provided by the expansion board’s vendor. Please refer to the menu displayed on this item. PCI [slot#] - [device] Enabled Whenever PCI devices are installed in the PCI PCI function 1 Disabled slots, the device is automatically added.

  • Page 46: Troubleshooting

    Troubleshooting Introduction This chapter provides troubleshooting information. The sections that follow describe specific problems, probable causes, and recommended actions to pursue if the server fails. Information includes: • Initial Troubleshooting • Diagnostics • Obtain Server Information Using the SCU and Server Management Software •...

  • Page 47: Initial Troubleshooting

    Troubleshooting Initial Troubleshooting Follow these general procedures to troubleshoot the DIGITAL server. • Record all configuration information and have it readily available. • Turn off the server, wait until all hard disk drives completely spin down, and then turn it back on. •...

  • Page 48: Diagnostics

    Troubleshooting Diagnostics The diagnostic software is a versatile tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). You should run the diagnostic software in the following situations: •...

  • Page 49: Running The Diagnostics

    Troubleshooting Running the Diagnostics To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure: 1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server. 2. Use the arrow keys to highlight the desired test. 3.

  • Page 50: Running Digital Vendor Extended Tests

    Troubleshooting Running DIGITAL Vendor Extended Tests To run DIGITAL Vendor Extended Tests from a diskette: 1. Insert the DIGITAL Vendor Extended Tests diskette for the selected device and then boot the server or type A:\DMENU. 2. Select the desired test. Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

  • Page 51: Obtaining Information About The Server

    Troubleshooting Obtaining Information about the Server The DIGITAL Server provides the following system information for the main logic board and the processor module configured on the server: • Asset number  User definable field for tracking these components • Part number  DIGITAL part number •...
  • Page 52 Troubleshooting The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1). Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.).

  • Page 53: Obtaining Information Using The Scu

    Troubleshooting Obtaining Information Using the SCU You can use the SCU to check the Serial number, Revision number, and Asset number for the main logic board and Pentium Pro processor configured in the server. For example, if you change the main logic board or processor module in the server, you must run the SCU to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory.

  • Page 54: Displaying Server Status Using The Hardware

    Troubleshooting DIGITAL ServerWORKS Manager allows the Network or Server Administrator to perform the following functions on the server: • Manage DIGITAL PC print, file, and application servers supported by DIGITAL servers using a Windows-based graphical user interface (GUI) for point and click simplicity. •...

  • Page 55: Server Status Messages

    Troubleshooting Server Status Messages Component Possible Failures Result Main logic board The voltages are outside of the power An error message displays and a voltages: +12, +5, good range. warning beep sounds. +3.3, and -12V The voltage exceeds the upper limit. The server will shutdown after 5 minutes.
  • Page 56 Troubleshooting Component Possible Failures Result Processor The temperature exceeds The backup fans will activate without temperature sensing 82 °C (179.6 °F). any warning. If the temperature drops below 80 °C (176 °F), the backup fans will be turned off. The temperature exceeds the warning A warning message displays and level (>85 degrees C) a warning beep sounds.

  • Page 57: Post Ocp Messages

    Troubleshooting POST OCP Messages The following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs. NOTE: To disable the speaker, press the appropriate button located below the OCP once after a beep sounds.
  • Page 58 Troubleshooting POST Count Normal OCP OCP Error Beep Codes Code Descriptions Down Display Display Code Shadow ROMs Shadow ROMs test Test DRAM refresh 512K 512-640K DRAM and 640K Extended memory test Ext. mem test Memory test fail Set cache registers Set cache regs.

  • Page 59: Boot Codes

    Troubleshooting Boot Codes Boot Normal OCP OCP Error Beep Codes Code Descriptions Display Display Do a complete RAM test 3-3-3-3-3 Boot the flash program Boot code was read OK 3-1-1 OCP Messages During certain failure conditions, including out-of-range conditions, an error message will display on the OCP panel and a corresponding error code will sound from the server’s speaker.

  • Page 60: Ocp Status And Error Messages

    Troubleshooting OCP Status and Error Messages Status Normal OCP OCP Error Description of Display Display Error Display/Action CPU ambient CPU1 temp=xxxC CPU1 over heat Temperature of processor 1 is out of range. temperature CPU2 temp=xxxC CPU2 over heat Temperature of processor 2 is out of range. CPU3 temp=xxxC CPU3 over heat Temperature of processor 3 is out of range.
  • Page 61 Troubleshooting Status Normal OCP OCP Error Description of Display Display Error Display/Action System voltages Sys voltages OK Sys +12V = xxxV +12V is out of tolerance. Sys +5V = xxxV + 5V is out of tolerance. Sys 3.4V = xxxV +3.4V is out of tolerance.

  • Page 62: Server Processor Voltage And Temperature Ranges

    Troubleshooting Server Processor Voltage and Temperature Ranges The following tables list the processor and Voltage Regulator Module (VRM) operating voltage and temperature ranges. Processor Voltage Range Nominal Nominal Normal Voltage Server Error Server Shutdown Tolerance Range Occurs Occurs -4 to + 5 +11.1 to +13.0 V <+9.0 V >+13.8 V...

  • Page 63: Vrm Voltage Range

    Troubleshooting VRM Voltage Range Power Good Lower Upper Voltage Range Limit Limit 2.1 V +1.95 to 2.25 V <+1.89 V >+2.31 V 2.2 V +2.04 to 2.35 V <+1.98 V >+2.42 V 2.3 V +2.14 to 2.46 V <+2.07 V >+2.53 V 2.4 V +2.23 to 2.46 V...

  • Page 64: Advanced Troubleshooting

    Troubleshooting Advanced Troubleshooting DIGITAL has a Customer Replaceable Unit (CRU) process during the warranty period for: • DIGITAL monitors with screens less than 20 inches • Mice • Keyboards • Other parts as defined by DIGITAL as CRUs The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site.

  • Page 65: Server Troubleshooting

    Troubleshooting Server Troubleshooting Problem Possible Cause Action No response when the Server is not plugged in. Turn off the server, plug it in, and server is turned on. then turn it back on again. No power at the wall outlet. Use another wall outlet.
  • Page 66 Troubleshooting Problem Possible Cause Action Power is on, but there is no Brightness and contrast Adjust the brightness and contrast screen display. controls are not correctly controls. set. Monitor is off. Turn on the monitor. Monitor cable is incorrectly Check all monitor connections. installed.
  • Page 67 Troubleshooting Problem Possible Cause Action Server operates incorrectly Expansion board installed Remove expansion board and after installing optional incorrectly. reinstall. expansion board. Did not run SCU to Run the SCU to properly configure configure expansion board expansion board. after installation. Did not install CFG file for Run SCU and add CFG file (if expansion board.
  • Page 68 Troubleshooting Problem Possible Cause Action No response to keyboard Keyboard might be Enter the keyboard password. commands. password protected by a local or remote control program. Keyboard is not connected. Power down the server and connect the keyboard. Keyboard is connected to Power down the server and the mouse port.

  • Page 69: Disk Drive Troubleshooting

    Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action Server does not SCSI device jumpers Refer to the supplied kit installation recognize an internal incorrectly set. instructions. SCSI device. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane jumper configuration.
  • Page 70 Troubleshooting Problem Possible Cause Action Server does not boot Boot device not attached to the Run the SCU to define the server from an internal SCSI SCSI adapter at the lowest boot device. hard disk drive. ROM address. PCI/EISA scanning order Refer to the bus scanning incorrect.

  • Page 71: Sbb Troubleshooting

    Troubleshooting SBB Troubleshooting Problem Possible Cause Action SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs Disk drive hung or has Replace disk drive. lit. failed. SBB fault LED flashing. Disk drive failed and is Replace disk drive.

  • Page 72: Monitor Troubleshooting

    Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is Monitor is turned off. Turn on the monitor. not on. Power cord is not Connect the power cord to the connected. server. No power at wall outlet. Use another outlet. Power indicator is Replace the monitor.

  • Page 73: Cd-Rom Troubleshooting

    Troubleshooting CD-ROM Troubleshooting Problem Possible Cause Action Cannot access the CD- Device drivers not installed. Install correct device drivers. ROM drive. Error message reading drive x. No disc in the CD-ROM Insert a disc. drive. Incorrect SCSI ID assigned. Make sure correct SCSI ID is assigned.

  • Page 74: Diskette Drive Troubleshooting

    Troubleshooting Diskette Drive Troubleshooting Problem Possible Cause Action Target diskette drive cannot Diskette is not formatted. Format the diskette. read or write information. Diskette is worn or Try another diskette. damaged. Diskette is write-protected. Slide the write-protect switch so the hole is not visible.

  • Page 75: Raid Troubleshooting

    Troubleshooting RAID Troubleshooting Problem Possible Cause Action SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs Disk drive hung or has Replace disk drive. lit. failed. SBB fault LED flashing. Disk drive failed and is Replace disk drive.

  • Page 76: Fru Replacement

    FRU Replacement Introduction The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures. NOTE: Customer installable devices, such as expansion boards, memory, and disk drives are discussed in the System Reference manual.

  • Page 77: Digital Server 7100R Ipb (1 Of 2)

    FRU Replacement DIGITAL Server 7100R IPB (1 of 2) Figure Spare Part Exchangeable Description Legend Number Part Number 30-48116-02 12X CD-ROM drive PCXRJ-AD 1.44 MB floppy drive 30-49362-01 Power supply 17-04749-01 SBB power cable assembly RZ28C-VW 2 GB 3.5-inch SCSI SBB RZ29C-VW 4 GB 3.5-inch SCSI SBB 70-33583-01...

  • Page 78: Digital Server 7100R Ipb (1 Of 2)

    FRU Replacement DEC01459 Figure 5-1. Digital Server 7100R IPB (1 of 2)

  • Page 79: Digital Server 7100R Ipb (2 Of 2)

    FRU Replacement DIGITAL Server 7100R IPB (2 of 2) Figure Spare Part Exchangeable Description Legend Number Part Number 30-49361-01 Enclosure assembly (chassis) — P. S. backplane 70-33580-01 Bracket, power supply guide bar assembly 17-04748-01 Main logic board DC power cable assembly 54-25422-01 Main logic board module 54-24060-01...

  • Page 80: Digital Server 7100R Ipb (2 Of 2)

    FRU Replacement DEC01462 Figure 5-1. Digital Server 7100R IPB (2 of 2)

  • Page 81: Labels And Nameplates

    FRU Replacement Labels and Nameplates Orderable Spare Description Part 36-49328-01 Label, Product ID DIGITAL Server 7100R 36-44556-01 Warning label, power switch 36-49344-01 Label, fan ID Server 7100R 36-49345-01 Label, Server 7100R Quick Reference Service Procedures The following sections provide detailed service instructions for DIGITAL Servers. CAUTION: Static electricity collects on non-conductors such as paper, cloth, or plastic.

  • Page 82: Bios Version Information

    FRU Replacement BIOS Version Information For access directly to the software library for BIOS and driver updates, use the address:: http://www.windows.digital.com/~ftp/00-index.stm Disconnecting External Devices and Power To disconnect external devices and power, perform the following: 1. Shut down any applications that are currently running, then shut down the operating system.

  • Page 83: Removing The Front Bezel

    FRU Replacement Removing the Front Bezel 1. Turn off power to all external devices connected to the server. 2. Turn the server off. 3. Unplug the power cord from the back of the server. 4. Disconnect the monitor’s power cord from the external ac outlet and the data cable from the server.

  • Page 84: Removing The Front Bezel

    FRU Replacement DEC01336 Figure 5-2. Removing the Front Bezel...

  • Page 85: Removing And Installing The Top Cover

    FRU Replacement Removing and Installing the Top Cover To remove the top cover, perform the following: WARNING: Removing the top cover activates an interlock switch located on the side of the server. This switch inhibits power to the server when activated. You might injure yourself or damage the server if you attempt to bypass this switch.
  • Page 86 FRU Replacement DEC01316-2 Figure 5-3. Unlocking and Removing the Top Cover 5-11...
  • Page 87 FRU Replacement To install the top cover. 1. Carefully slide the top cover onto the server’s chassis. 2. Secure the top cover to the server’s chassis by tightening the captive screws. 3. Lock the top cover. DEC01316-3 Figure 5-4. Installing and Locking the Top Cover 5-12...

  • Page 88: Server Top View

    FRU Replacement Server Top View Figure Component Legend Integral hot-swap drive bay for Storage Building Blocks (SBBs) Split backplane wide Ultra SCSI jumper cable Storage backplane Main logic board Terminator card or processor module 2 Wide Ultra SCSI adapter Memory module 2 Memory module 1 Processor module 1 Cooling fans (4)

  • Page 89: Server Top View

    FRU Replacement FAN 1 FAN 3 FAN 2 FAN 4 DEC01342-2 Figure 5-5. Server Top View 5-14...

  • Page 90: Server Front View

    FRU Replacement Server Front View Figure Component Legend Power supply Storage Building Blocks (SBBs) Keylock Power button Power indicator Operator Control Panel (OCP) OCP control button 3½-inch diskette drive Front access 5¼-inch or 3½-inch half-height drive bay CD-ROM drive Power supply door Optional power supply bays Bezel (if installed) 5-15...

  • Page 91: Server Front View

    FRU Replacement DEC01327 Figure 5-6. Server Front View 5-16...

  • Page 92: Server Rear View

    FRU Replacement Server Rear View Figure Component Legend Eight SCSI knockouts ac power plug Strain relief clamp SCSI adapter connector Two serial ports Video port Parallel port Mouse port Keyboard port 5-17...

  • Page 93: Server Rear View

    FRU Replacement DEC01328-2 Figure 5-7. Server Rear View 5-18...

  • Page 94: Main Logic Board Connectors

    FRU Replacement Main Logic Board Connectors Figure Legend Connector EISA expansion slots (1 through 4); slot one is a shared EISA/PCI slot Primary PCI expansion slots (1 through 4); slot four is a shared PCI/EISA slot Memory module 2 Serial ports Parallel port and video port Mouse and keyboard ports Secondary PCI expansion slots (5 through 8)

  • Page 95: Main Logic Board Connectors

    FRU Replacement DEC01320-2 Figure 5-8. Main Logic Board Connectors 5-20...

  • Page 96: Main Logic Board Components

    FRU Replacement Main Logic Board Components Figure Legend Component 8031 ROM Dip switch block (J35) Real-time clock/server battery BIOS flash ROM 5-21...

  • Page 97: Main Logic Board Components

    FRU Replacement DEC1320-3 Figure 5-9. Main Logic Board Components 5-22...

  • Page 98: Processor Module Components And Connectors

    FRU Replacement Processor Module Components and Connectors Figure Component/Connector Legend Voltage regulator (processor 2 or 4) Processor ZIF socket (2 or 4) Processor ZIF socket (1 or 3) Voltage regulator (processor 1 or 3) Frequency ratio DIP switches 5-23...

  • Page 99: Processor Module Components And Connectors

    FRU Replacement 1 or 3 2 or 4 DEC01408-2 Figure 5-10. Processor Module Components and Connectors 5-24...

  • Page 100: Main Logic Board Switch Settings

    FRU Replacement Main Logic Board Switch Settings The following table lists the main logic board switch and factory-default settings. Figure 5-11 shows the switch location. CAUTION: Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the server chassis.
  • Page 101 FRU Replacement Feature Function Setting Description BIOS Disabled J35-SW1, off The main logic board’s flash BIOS upgrade switch upgrade Enabled J35-SW1, on must be set to the disabled (OFF) position to prevent unauthorized personnel from loading a new server BIOS. Loading a new server BIOS might allow someone to override other server security features or introduce a virus into the server.

  • Page 102: Main Logic Board Switch Location

    FRU Replacement DEC01320-6 Figure 5-11. Main Logic Board Switch Location 5-27...

  • Page 103: Processor Module Switch Settings

    FRU Replacement Processor Module Switch Settings The following table lists the processor module switch settings. Figure 5-12 shows the switch location. CAUTION: Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the server chassis. A static discharge from your fingers can result in permanent damage to electronic components.

  • Page 104: Processor Module Switch Location

    FRU Replacement Inner Processor 1 or 3 Outer Processor 2 or 4 DEC01408-3 Figure 5-12. Processor Module Switch Location 5-29...

  • Page 105: Installing Additional Memory

    (4 x 32 MB) minimum supported memory and 4 GB (16 x 256 MB) of maximum supported memory. Prior to installing any DIMM combination, make sure you read the memory configuration guidelines that follow. Only install DIMMs supported by Digital Equipment Corporation. Supported DIMM Upgrade Kits The following DIMM upgrade kits are available:...

  • Page 106: Memory Configuration Guidelines

    FRU Replacement Memory Configuration Guidelines • Install DIMMs supplied by DIGITAL as follows: − Install 168-pin, 72-bit EDO/ECC DIMMs operating at 60 ns − DIMM capacities supported are 32 MB, 64 MB, 128 MB, and 256 MB • Both DIMM memory expansion boards must be installed for proper server operation.
  • Page 107 FRU Replacement Memory Configuration Examples, In Megabytes (MB) Bank 0 Bank 1 Bank 2 Bank 3 Total Board 1 Board 2 Board 1 Board 2 Board 1 Board 2 Board 1 Board 2 1024 1024 1152 1280 1024 1152 1280 1280 1408 1536...
  • Page 108 FRU Replacement Bank 0 Bank 1 Bank 2 Bank 3 Total Board 1 Board 2 Board 1 Board 2 Board 1 Board 2 Board 1 Board 2 1536 1664 1792 2048 1024 1152 1280 1408 1536 2048 1280 1536 1664 1792 2048 2176...

  • Page 109: Memory Troubleshooting

    FRU Replacement Memory Troubleshooting The DIGITAL Server Power-On Self Test (POST) can detect memory errors when it boots. The error can be isolated to a single DIMM on memory expansion boards 1 and 2. The memory error message format is: <Type of error>: <Location>...

  • Page 110: Removing And Replacing The Diskette Drive

    FRU Replacement Removing and Replacing the Diskette Drive 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 111: Removing And Replacing The Diskette Drive

    FRU Replacement DEC01330-5 Figure 5-14. Removing and Replacing the Diskette Drive 5-36...

  • Page 112: Removing And Replacing The Cd-Rom Drive

    FRU Replacement Removing and Replacing the CD-ROM Drive 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 113: Removing And Replacing The Cd-Rom Drive

    FRU Replacement DEC01330-6 Figure 5-15. Removing and Replacing the CD-ROM Drive 5-38...

  • Page 114: Removing And Replacing The Sbb Mounting Bracket Assembly

    FRU Replacement Removing and Replacing the SBB Mounting Bracket Assembly 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 115: Removing And Replacing The Sbb Mounting Bracket Assembly

    FRU Replacement DEC01463-3 Figure 5-16. Removing and Replacing the SBB Mounting Bracket Assembly 5-40...

  • Page 116: Removing And Replacing The Speaker

    FRU Replacement Removing and Replacing the Speaker 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 117: Removing And Replacing The Speaker

    FRU Replacement DEC01463-2 Figure 5-17. Removing and Replacing the Speaker 5-42...

  • Page 118: Removing And Replacing The Rear Bracket Assembly

    FRU Replacement Removing and Replacing the Rear Bracket Assembly The rear bracket assembly must be removed to gain access to the power backplane and/or to replace power cables connected to the power backplane. 1. Turn off power to all external devices connected to the server. 2.

  • Page 119: Removing And Replacing The Rear Bracket Assembly

    FRU Replacement DEC01464 Figure 5-18. Removing and Replacing the Rear Bracket Assembly 5-44...

  • Page 120: Removing And Replacing The Main Logic Board

    FRU Replacement Removing and Replacing the Main Logic Board 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 121: Removing And Replacing The Main Logic Board

    FRU Replacement DEC01465 Figure 5-19. Removing and Replacing the Main Logic Board 5-46...

  • Page 122: Replacing The Server Battery/Real Time Clock (Rtc)

    FRU Replacement Replacing the Server Battery/Real Time Clock (RTC) To replace the battery/RTC, perform the following: 1. If you have not already done so, record server configuration settings using the SCU. 2. Turn off the server. 3. Disconnect external devices and any power cords. 4.

  • Page 123: Replacing The Server Battery/Rtc

    FRU Replacement Reboot and run the SCU: a. Select Configure Computer from the SCU screen. b. Select View and Edit Details from the displayed screen. c. Edit the configuration settings to match what was recorded in step 1. d. Select Save and Exit to configure the server. DEC01320-4 Figure 5-20.

  • Page 124: Removing And Replacing The Storage Backplane

    FRU Replacement Removing and Replacing the Storage Backplane 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 125: Removing And Replacing The Storage Backplane

    FRU Replacement DEC01468 Figure 5-21. Removing and Replacing the Storage Backplane 5-50...

  • Page 126: Removing And Replacing The Power Distribution Board

    FRU Replacement Removing and Replacing the Power Distribution Board 1. Turn off power to all external devices connected to the server. 2. Turn off the server. 3. Disconnect the power cord from the rear of the server. 4. Remove the front bezel. 5.

  • Page 127: Removing And Replacing The Power Distribution Board

    FRU Replacement DEC01466 Figure 5-22. Removing and Replacing the Power Distribution Board 5-52...
  • Page 128 FRU Replacement Installing Additional Power Supplies The DIGITAL Server 7100R supports up to three 400 watt power supplies. The standard configuration includes one 400 watt power supply; however certain configurations could exceed that capacity. Two power supplies can create the maximum configuration, with a third power supply available for redundancy.
  • Page 129 FRU Replacement 7. Close the power supply door. 8. If removed, replace the front bezel. DEC01339 Figure 5-23. Hot Swapping a Power Supply 5-54...
  • Page 130 FRU Replacement Hot Swapping Cooling Fans Check the fan label on top of the server to determine which secondary fan is a backup for which primary fan. Make sure that the backup fan is operating before hot swapping a primary cooling fan. If both the primary and backup fans are non- functional, turn off the server before replacing both units.
  • Page 131 FRU Replacement DEC01340 Figure 5-24. Hot Swapping a Cooling Fan 5-56...

  • Page 132: Processor Module Upgrades

    Processor Module Upgrades Introduction DIGITAL sells processor upgrade kits known as PowerGrade kits. Installing a PowerGrade kit increases the capabilities of the server. This chapter describes the configuration guidelines that must be followed prior to adding a Pentium Pro processor as well as detailed procedures on removing and installing processor modules.

  • Page 133: Processor Compatibility In A Multiprocessor Environment

    Processor Module Upgrades Processor Compatibility in a Multiprocessor Environment DIGITAL recommends using identical steppings/versions of processors within a multiprocessor system whenever possible, since these configurations have received the greatest amount of validation testing. Since it is not possible to validate every combination of processor steppings, each new stepping of a processor is fully validated only against the latest stepping.

  • Page 134: Create Diskettes From The Quick Launch Cd-Rom

    Processor Module Upgrades Create Diskettes from the Quick Launch CD-ROM Perform this procedure to create a crisis recovery diskette, BIOS upgrade diskette, and a System Configuration Utility (SCU) diskette. 1. Power on the server and boot the ServerWORKS Quick Launch CD-ROM. 2.

  • Page 135: Upgrade The Bios

    Processor Module Upgrades Upgrade the BIOS If you need to update the BIOS because of a change in processor speed or cache size, you will first need to remove any video option card installed and enable the onboard SVGA controller in the SCU. Once the BIOS process completes successfully, you can then enable and reinstall the video option card.

  • Page 136: Installing A Second Processor Module

    Processor Module Upgrades Installing a Second Processor Module To install a second processor module: 1. Shut down the operating system software. 2. Turn off the server. 3. Disconnect all external devices and any power cords. 4. Unlock and remove the top cover. 5.
  • Page 137 Processor Module Upgrades DEC01325-2 Figure 6-1. Removing the Terminator Card...
  • Page 138 Processor Module Upgrades 7. Install the regulators in the appropriate slots on the processor module. Refer to “Installing a Voltage Regulator Module” later in this chapter. 8. Install the second processor module. Install the retaining bracket and secure the captive screw located on the bracket to the chassis. CAUTION: Make sure you align the processor module with the corresponding slot.

  • Page 139: Installing A Processor Module

    Processor Module Upgrades DEC01325-3 Figure 6-2. Installing a Processor Module...

  • Page 140: Installing A Processor On A Processor Module

    Processor Module Upgrades Installing a Processor on a Processor Module The following sections provide detailed instructions on how to install a processor (CPU chip assembly) on a processor module. Removing the Processor Module (CPU Chip Assembly) 1. Power down the server. 2.

  • Page 141: Removing The Processor Module

    Processor Module Upgrades DEC01324-2 Figure 6-3. Removing the Processor Module 6-10...

  • Page 142: Installing A Processor And Voltage Regulator Module (Vrm)

    Processor Module Upgrades Installing a Processor and Voltage Regulator Module (VRM) 1. Remove the processor from its shipping holder by removing the retaining clip. To remove the clip, press down firmly on the top of the clip. If needed, press down with a small screwdriver in the hole of the second style clip shown in Figure 6-4.

  • Page 143: Removing The Processor/Heat Sink Assembly

    Processor Module Upgrades 2. Remove the processor/heat sink assembly from its shipping holder. Do not pull the heat sink off of the CPU chip. Use care not to bend the pins. DEC01212-2 Figure 6-5. Removing the Processor/Heat Sink Assembly 3. On the processor module, lift up on the lever of the empty processor socket. Position the pins of the new processor in the socket of the processor module.
  • Page 144 Processor Module Upgrades 4. Lower the lever to engage the pins (Figure 6-6). DEC01212-3 Figure 6-6. Installing the New Processor 6-13...
  • Page 145 Processor Module Upgrades 5. Replace the retaining clip by installing the back side of the clip first, then pressing it into place as shown in Figure 6-7. DEC01211-4 DEC01211-5 Figure 6-7. Installing the Retaining Clip 6-14...

  • Page 146: Installing A Voltage Regulator Module (Vrm)

    Processor Module Upgrades Installing a Voltage Regulator Module (VRM) 1. Remove the new VRM from its shipping container. 2. Install the VRM into the empty VRM socket (see Figure 6-8). NOTE: A voltage regulator module must be installed for each processor that is installed in the server. DEC01446 Figure 6-8.

  • Page 147: Installing The Processor Module

    Processor Module Upgrades Installing the Processor Module 1. Install the processor module into the slot on the main logic board. 2. Secure the processor module to the main logic board using the previously removed retaining bracket and screw. DEC01324-3 Figure 6-9. Installing the Processor Module 6-16...

  • Page 148: Run The System Configuration Utility (Scu)

    Processor Module Upgrades 3. If applicable, replace the video expansion board. 4. Install the left side panel and lock the server. The server will not power up with the side panel removed. 5. Connect any cables and power cords previously removed to the back of the server.

  • Page 149: Troubleshooting

    Processor Module Upgrades Troubleshooting Using the Crisis Recovery Diskette if Necessary If the BIOS is updated, the crisis recovery diskette may be used only if the server’s BIOS fails or if a BIOS upgrade is unsuccessful. When using the Crisis Recovery diskette, remove any video option card and enable the on-board SVGA.

  • Page 150: Device Mapping

    Device Mapping Introduction This chapter provides a series of tables listing map and address information related to server memory and various main logic board devices (keyboard controller, interrupt controller, DMA controller, etc.). The server memory and address locations are allocated at the factory to operate within a standard environment.

  • Page 151: Processor Memory Address Map

    Device Mapping Processor Memory Address Map Address Range Function Size 00000 to 7FFFF Main memory 512 KB 80000 to 9FFFF Main/PCI/EISA/ISA memory 128 KB A0000 to BFFFF PCI/EISA/ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI/EISA/ISA expansion board BIOS 96 KB...

  • Page 152: I/O Address Map

    Device Mapping I/O Address Map Range (hexadecimal) Function 060 to 064 Keyboard/mouse controller 0F0 to 0FF Math co-processor 1F0 to 1F7 IDE controller (if enabled) 278 to 27F LPT2 (if enabled) COM4 (if enabled) COM2 (if enabled) 378 to 37F LPT1 (if enabled) 3BC to 3BE LPT3 (if enabled)

  • Page 153: Dma Channel Assignment

    Device Mapping DMA Channel Assignment Channel Controller Function Refresh Not used Diskette controller (if enabled) Not used Cascade DMA Not used Not used Not used PCI Configuration Space Address Map PCI Bus No. Device No. Device Primary PCI bridge EISA bridge PCI slot 1 PCI slot 2 PCI slot 3...

  • Page 154: Service Notes

    Service Notes...
  • Page 155 Service Notes...
  • Page 156 Service Notes...
  • Page 157 Service Notes...

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