Canon Remote Services; Imageware Remote - Canon imageRUNNER ADVANCE DX 6870i Service Manual

Canon
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Canon Remote Services

Canon Remote Services are a suite of tools and best practices that Canon USA
provides to dealers to help maximize efficiency and reduce labor costs.
Canon Remote Services provide the following benefits to customers and
dealerships:
Retrieve meter readings for billing, which reduces the need for an on-site
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meter read or a phone call to the customer to read the meters.
• Anticipate part requirements by monitoring the service meters. The service
technician can monitor the page counter and service part counter data to
anticipate when a part requires replacement and have the part available
during the next scheduled service visit.
Investigate machine issues before visiting the customer site. Service alerts
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and service meters can be used so that the service technician can visit the
customer with the necessary information and parts to reduce revisits due
to the unavailability of service parts.
Monitoring service alert data provides the ability to resolve simple issues
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over the phone, which may reduce the need for an on-site service visit.
For more information about Canon Remote Services, refer to the Remote
Services page on the

1. imageWARE Remote

imageWARE Remote is a service that facilitates the automatic collection of
page counter, service parts counter, alarm, jam, and error code data. This
information is transmitted to the UGW (Universal Gateway) Server from
Canon devices equipped with the eRDS (embedded Remote Diagnostic
System), or with the optional Canon Data Collection Agent.
A servicing dealer has access to the UGW Web Portal, an interface to view
and retrieve collected meter and service data. Additionally, the UGW Web
Portal can be used to monitor and manage the use of consumables.
IMPORTANT
• To register the machine in the UGW, the main engine serial number
must be used.
• imageWARE Remote only supports TLS V1.2 and earlier.
eRDS is a function that is built into the device that allows the device to
communicate meter and service information to the UGW.
eRDS must be enabled and a successful COM-TEST must be
performed before a device can report to the UGW.
imageRUNNER ADVANCE DX 6800 Series Service Guide
Revision 9
imageRUNNER ADVANCE DX 6800 Series Service Guide
e-Support Center
a. Embedded Remote Diagnostic System
Website.
March 2023
Page 52